Beyond the customer: Partnering for progress with Polly's Jesse Decker

On today’s sponsored episode of Power House, Diego Sanchez sits down with Jesse Decker, the newly appointed Chief Customer Officer at Polly, for a conversation all about innovation and customer success strategies in mortgage tech. Jesse shares her journey from consulting to leading customer experience at Polly, how new tech is sweeping the mortgage landscape, and how Polly is constantly innovating to meet the needs of their customer partners. They also talk about some exciting new developments happening in Polly’s roadmap and what it really means — and takes — to listen to customers. Here’s what you’ll learn: The mortgage industry, as a whole, is on the brink of a technology shift. Understanding customer needs is crucial for product development. Polly's technology is highly configurable and innovative. Artificial intelligence integration is a key focus for Polly's future. Building partnerships with customers is essential for success. Polly wants to transform the vendor-lender relationship model. Related to this episode: Connect with Jesse Decker on LinkedIn Follow Polly on LinkedIn Connect with Polly's team at #MBASecondary25 Mortgage Tech Insights with Adam Carmel HousingWire | YouTube Enjoy the episode! The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire president Diego Sanchez every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.