Billings Clinic on AI in Healthcare: Why Trust Beats Speed

Everyone talks about AI fixing documentation. But the real story is whether patients and clinicians will trust it enough to use it every day.In this interview, Dr. Randy Thompson, Chief Health Analytics Officer at Billings Clinic, shares what it takes to bring Oracle Health’s AI tools into daily practice across Montana’s largest independent health system. From rethinking governance structures to gaining patient buy-in even during psychiatric visits. Thompson explains why adoption depends on building confidence first. Along the way, he also reveals an unexpected outcome: providers found the AI agent often produced better notes than they would have written on their own.How is your organization handling patient consent and governance for AI tools? Drop your thoughts in the comments.🔔 Subscribe for more great interviews with Health IT leaders.Learn more about Billings Clinic at https://www.billingsclinic.com/Learn more about Oracle Health at https://www.oracle.com/industries/healthcare/Find more great health IT content at https://www.healthcareittoday.com/