Biometrics, Buy-In & Behavioral Change | E19 – Hard Refresh – An ISSA Podcast

🧠 In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with Josh Vesely from Findd to dig deep into what it actually takes to roll out biometric tech in the janitorial world—and why success has way more to do with people than software.From facial recognition and sentiment analysis to practicalchange management, this conversation isn’t about flashy features—it’s about making adoption real at scale, without losing trust or traction.In This Episode:🔹 Quick Control:Last week’s episode: Tech, Trust & Turnover with Michelle Audas from Swept (Ep. 18)Catch up on our Mini-Series from ISSA BGS: Episodes 15–17Next guest: Industry veteran Ron Segura joins the show🔹 Clear Cache:Josh’s AI roast—read live on the airWhat makes facial recognition more worker-friendly than other biometricsWhy “liveness detection” is changing how we clock in and track accountabilityUsing sentiment analysis to flag burnout before it spreadsHow Findd adapts to real-life shifts: facial hair, glasses, moodChange management strategies that actually work at the frontline levelWhy the worst-performing site is the best place to pilot new techThe “readiness, willingness, ableness” model of real-world implementationGold nugget: Slow down to speed up—don’t rush the rollout, or the ROI💡 Whether you're scaling systems, updatingsoftware, or just trying to get your team to use the new app—this one’s packedwith field-tested lessons on tech adoption that lasts.🎧 Subscribe & Follow HardRefresh on Spotify, YouTube, or wherever you get your podcasts.Connect with the Hosts & Guest:Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/Josh Vesely – https://www.linkedin.com/in/joshvesely/