Bob Hart: Inside ICE’s vision for the future of mortgage technology

LIVE from the New York Stock Exchange, Diego Sanchez talks with Bob Hart about how Intercontinental Exchange is modernizing mortgage infrastructure through AI, cybersecurity and connected loan technology. Hart explains that ICE’s experience digitizing markets like the New York Stock Exchange gives the company a strong foundation for improving efficiency and transparency in mortgage lending, which still relies heavily on paper-based processes. He also discusses the company’s cautious but aggressive approach to AI — using automation to improve workflows while maintaining compliance and human oversight in critical parts of the lending process. The conversation also focuses on ICE’s push to connect origination and servicing through platforms like Encompass and technology gained from the Black Knight acquisition, creating a more seamless borrower experience from application through servicing. Looking ahead, Hart says ICE’s growth strategy centers on AI investment, operational efficiency and building a more connected mortgage ecosystem. Related to the episode: ⁠Diego Sanchez’ LinkedIn Bob Hart's LinkedIn ICE Mortgage Technology The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire’s Zeb Lowe every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.