Boost Customer Loyalty: Proven Strategies for Retention

Send us Fan MailPull the Chute podcast features Lynn Daniel, CEO at The Daniel Group, MBA, Customer Experience Expert.Lynn Daniel started The Daniel Group in 1989. His background includes management consulting experience, corporate planning and new product management positions with Rexham Corporation (now Ball Corporation), and sales and sales management experience with Eli Lilly Company. The Daniel Group provides strategic planning, research, and customer satisfaction measurement and management services. The firm’s clients include International Motors (formerly Navistar), AGCO, Okuma Americas, and 80% of the Caterpillar dealers in North America. Lynn has written articles that have appeared in Long Range Planning, The Journal of Business Strategy, Industry Week, and The Business Journal. He has been quoted in publications such as the New York Times, INC Magazine, Charlotte Observer, and Business NC. He has appeared on several podcasts and has spoken to numerous business groups. Lynn has served and continues to serve in numerous volunteer capacities. He has served on the boards of the Charlotte Repertory Theatre, the Charlotte Chapter of the American Marketing Association, and the Hornets’ Nest Girl Scout Council. He also served as president of the North Carolina State University Alumni and the University Foundation.