Breaking Down Silos with Dave Tarantelli, VP of Systems at Citizens

Dave discusses the evolution of his career, the importance of data-driven decision-making, and adapting along with consumer behavior. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Dave Tarantelli, VP of Systems at Citizens. Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions. Citizens offers a wide range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Guest Bio: David brings 20 years of hands-on experience managing large scale projects, while keeping a pulse on the underpinnings and details that make those projects successful. As Vice President of Systems in the Real Estate Operations Group, David oversees the implementation and management of all business support systems that Citizens uses to operate and manage their real estate portfolio, as well as identifying and executing on continuous improvement opportunities. A long-time advocate of data-driven insights and process improvements, David has planned and executed the implementation of 4 software systems including major modules within those systems and custom integrations. He believes a 360° approach to addressing Citizens’ physical space needs – from managing work orders to capital planning, under one umbrella of integrated systems is crucial in effectively managing the Bank’s assets.Guest Quote: Timestamps: 00:26 - About Citizens 01:31 - Dave’s journey 02:53 - Do you need a four year degree? 10:38 - Breaking down silos 12:38 - Thinking about Facility Condition Index (FCI) 27:30 - Facilities’ importance in banking 31:19 - Training as a labor shortage solution 44:11 - The cycle of brand-to-consumer interaction 48:02 - Where to find Dave SPONSOR: ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experience Living up to brand standards Operating with minimal downtime ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Links: Connect with Dave on LinkedIn Connect with Sid Shetty on Linkedin Check out the ServiceChannel Website Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.