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Oct 28, 2013 9 min

Brian Carr on delivering a valued customer experience

from New Business Strategies™ Hosted by Christine Crandell

The Price of Business | On October 14, 2013, Brian Carr, Chief Revenue Officer of Appcelerator was interviewed about how his role is all about delighting the customer and making sure the organization delivers a customer experience that is valued. Brian talked about how his sales, marketing and customer service team had to rethink their collaborative efforts in order to deliver a seamless, meaningful experience to the company’s customers. He also talked about how he had to tear down organizational silos, knock down barriers to delighting the customer, and realign all the functions outward to the buyers’ journey. Please share with us your comments, feedback and guests you would like to hear us interview!

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