Broken Culture Is Costing You Customers (And You Don’t Even Know It) Friday at Four Ep. 86

What if the real reason your business is losing customers, struggling with reviews, and dealing with constant employee turnover isn’t your marketing but your culture?In Episode 86 of Friday at Four, Charles Luttrell and Steve Kent are joined by special guest Vidar Hokstad to break down how broken workplace culture quietly impacts your bottom line.From employees venting about customers behind the scenes to leadership habits that create toxic environments, this episode uncovers the hidden behaviors that drive revenue down, damage your reputation, and push great employees out the door.Vidar Hokstad brings his perspective on leadership, systems thinking, and organizational structure adding a deeper layer to how culture is built, sustained, and sometimes destroyed. This episode is for:Business owners, managers, and entrepreneurs who want to fix what’s actually holding their business back not just treat the symptoms.Subscribe for weekly, for conversations about business growth, leadership, and real-world execution.After watching, ask yourself:“What are my employees saying when I’m not around and how is that costing me money?”