Q.A.C Team

Finding good employees is one of the biggest challenges facing business owners today. But what if the problem isn't the labor shortage? What if it's the way businesses are hiring, training, managing, and evaluating their people?On this episode of Friday at Four, we take a brutally honest look at the hiring process and ask some uncomfortable questions:• Are businesses hiring people they shouldn't?• Are employers ignoring red flags because they're desperate to fill a position?• Is a bad employee really a bad employee or did the business fail to lead them?• Why do some businesses continually struggle with employee turnover?• And how much does a bad hire actually cost a business?We'll challenge some of the conventional thinking around hiring and employee performance and maybe make a few business owners uncomfortable along the way.Because sometimes the problem isn't finding employees, It's knowing who you're actually hiring.Friday at Four. Real conversations. Real Conversations. Real business. Real Life.

Team vs. Me: Can Your Business Run Without You?Here's a question every business owner should ask themselves: If you weren't there tomorrow, could your business keep running? Do you have someone you can count on to step in when you're away? Someone who knows what needs to be done, can make decisions, take care of your customers, and keep the business moving? Or does everything still depend on you? In this episode of Friday at Four, we're talking about Team vs. Me and the importance of having people around you who can help carry the business when you aren't there. Because building a successful business isn't just about being the person who can do everything. It's about building a business that doesn't fall apart when you step away. And eventually, you have to ask yourself: Do I own a business, or does my business own me?https://www.kickstarter.com/projects/chefjoegatto/lost-echoes-the-movie#FridayAtFour #BusinessOwners #Entrepreneurship #SmallBusiness #BusinessGrowth #Leadership #Teamwork

What happens when a bestselling story makes the jump from the page to the screen?In this special interview, I speak with Chef Joe Gatto to talk about his upcoming role as director of Lost Echos, based on the book by acclaimed author Joe R. Lansdale and starring Jeff Speakman.Joe shares his perspective on taking on the director’s chair and bringing Lansdale’s story to life on the big screen.https://www.kickstarter.com/projects/chefjoegatto/lost-echoes-the-movie

In Episode 8 of Chasing the Stars: Tasted and Rated, we're hitting the road for another food adventure. But this time, it's all about ice cream!We visit three ice cream stops across Maryland, Delaware, and Pennsylvania, putting them to the test to see which one delivers the best experience.But there's a twist. There's also a stop for food along the way at The First Post Restaurant in York, Pennsylvania, before the final ice cream showdown.The stops included:Surreal Creamery — Newark, DelawareEdgewood Creamery — Edgewood, MarylandThe First Post Restaurant — York, PennsylvaniaJim Mack's Ice Cream — York, PennsylvaniaEach stop gets evaluated through the Chasing the Stars: Tasted and Rated experience.But which one earned the stars?And which one fell short?Watch Episode 8 and find out!This isn't just about finding good food. Chasing the Stars is about discovering small businesses, experiencing what they offer, and comparing the real-world experience with what customers are saying online.If you enjoy supporting small businesses, food adventures, honest reviews, and discovering places worth visiting, subscribe and follow the journey.Chasing the Stars: Tasted and RatedEat. Experience. Evaluate.Find out who deserves the stars.#ChasingTheStars #TastedAndRated #IceCream #IceCreamChallenge #SmallBusiness #FoodReview #Maryland #Delaware #Pennsylvania #YorkPA

Looking good today doesn't guarantee you'll be successful tomorrow.In Episode 103 of Friday at Four, we asked the uncomfortable question: Are you prepared for what comes next?Now, in Episode 104, it's time to take the conversation one step further.As a business owner, knowing that change is coming isn't enough. You have to decide what you're going to DO about it.Are you building a business that can survive the next challenge?Are you preparing for changes in your customers, your competition, technology, and the economy?And most importantly, what actions are you taking right now to make sure you're ready for tomorrow?This episode is about moving from awareness to action. Because tomorrow doesn't care how good your business looks today. The question isn't whether change is coming. The question is: What are you going to do about it?Welcome to Friday at Four where we challenge conventional thinking, look at business differently, and ask the questions other people may be afraid to ask.#FridayAtFour #BusinessOwner #SmallBusiness #Entrepreneurship #BusinessGrowth #BusinessStrategy #Leadership #FutureProofYourBusiness

What happens when everything looks good today but you’re not prepared for tomorrow?In Episode 103 of Friday at Four, Charles Luttrell and Steve take on a reality that applies to business, careers, and finances:Looking successful today doesn’t necessarily mean you’re prepared for what comes next.A business can be doing well and still be vulnerable.A career can look successful and still lack a plan for the future.Your finances can look healthy today while tomorrow remains uncertain.The question isn't whether you're doing well today.The question is: What happens if tomorrow doesn't look like today?Friday at Four. Real conversations about business, life, success, challenges, and the things we don't always talk about.Like the episodeComment: Are you prepared for tomorrow, or are you simply doing well today?Subscribe for more episodes of Friday at Four.

How much of what happens to us is really about us?In Episode 102 of Friday at Four, Steve and Charles tackle the powerful idea of, “Don’t Take Anything Personally.” Joined by special guest Lisa Conway, they explore what happens when we stop assuming that every comment, criticism, reaction, or difficult interaction is a reflection of our own worth.Is it possible to separate someone else’s behavior from how we feel about ourselves? How do you handle criticism without becoming defensive? And when should you actually take something personally?Steve, Charles, and Lisa bring their own perspectives and experiences to a conversation about business, relationships, communication, leadership, and personal growth.Sometimes the hardest thing to learn is that not everything is about you.#FridayAtFour #DontTakeAnythingPersonally #LisaConway #Podcast #PersonalGrowth #Business #Leadership #communication https://www.instagram.com/p/DVZXqJ3IEx4/https://www.facebook.com/lisaconwayzing/

When does following up become too much and when are you giving up too soon?In Episode 101 of Friday at Four, Charles Luttrell and Steve Kent tackle a question every business owner, salesperson, and entrepreneur should be asking:How often do you follow up with a lead or potential client?You made the connection. They showed interest. Maybe they even said, “Let me think about it.”Then… silence.Do you call again? Send an email? Text them? Wait a week? A month? Or simply move on?In this episode, we discuss the difference between following up with a lead and following up with a client, why businesses often leave money on the table by not following up, and how persistence can become an advantage when it's done the right way.The bigger question is:Are you losing business because you're not following up or because you're following up the wrong way?Join the conversation and let us know:How many times do YOU follow up before you move on?Subscribe to Q.A.C Team for more conversations about business, marketing, customer experience, entrepreneurship, and finding the Hidden Stars in business.And remember…Let’s see how those stars align! #FridayAtFour #Sales #FollowUp #LeadGeneration #BusinessTips #CustomerExperience #Entrepreneurship #SmallBusiness #QACTeam #SalesTips

As America celebrates 250 years, we discover what makes communities truly exceptional.In Episode seven of Chasing the Stars, we visit Bel Air, Maryland, where we explore three local businesses and evaluate them using the Q.A.C Team Star Performance Index, a professional assessment that goes beyond online reviews to measure customer experience, community impact, pride of ownership, and overall business performance.Google ratings only tell part of the story. Our mission is to uncover the hidden strengths that make local businesses and the communities they serve stand out.Every business has a story. Every community has its stars.If you enjoy supporting small businesses and discovering great towns across America, be sure to Like, Subscribe, and Share this episode.#ChasingTheStars #250YearsOfAmerica #BelAirMD #SupportSmallBusiness #ShopLocal #SmallBusiness #Community #CustomerExperience #StarPerformanceIndex #QACTeam #Maryland #TravelAmerica #BusinessReviews #HiddenGems

Welcome to the 100th episode of Friday at Four!In this milestone episode, Steve Kent and Charles Luttrell are joined by special guest Adam Ward to discuss a challenge almost everyone faces: staying focused at work when life outside the office is pulling your attention in every direction.Whether you're dealing with family responsibilities, financial stress, health concerns, or personal struggles, it can be difficult to give your job 100% of your attention.If you've ever found yourself physically at work but mentally somewhere else, this conversation is for you.We'd love to hear from you. What helps you stay focused when life gets overwhelming? Share your thoughts in the comments below.Please Like, Subscribe, and Share to help us reach more listeners as we celebrate 100 episodes of Friday at Four!#FridayAtFour #CharlesLuttrell #SteveKent #AdamWard #Productivity #WorkLifeBalance #Focus #Leadership #MentalHealth #CareerSuccess #SmallBusiness #Podcast

What separates small businesses that struggle from those that thrive?In Episode 99 of Friday at Four, Charles Luttrell and Steve Kent discuss why small business owners need to think bigger, not just about revenue, but about systems, customer experience, marketing, leadership, and long-term growth.Whether you're a local restaurant, retail store, contractor, financial advisor, or service business, your mindset can determine whether you stay stuck or build something that lasts.About Friday at FourFriday at Four is a weekly podcast hosted by Charles Luttrell and Steve Kent, featuring practical conversations about business, leadership, marketing, communication, customer experience, and the strategies that help entrepreneurs succeed.Learn more about Q.A.C. Team and the Star Performance Index (SPI), where we help businesses improve customer experience, online reputation, and overall business performance.#FridayAtFour #SmallBusiness #Entrepreneur #BusinessGrowth #Leadership #Marketing #CustomerExperience #BusinessStrategy #SmallBusinessOwner #ThinkBig #Entrepreneurship #LocalBusiness #BusinessSuccess #QACTeam #StarPerformanceIndex

Communication can strengthen relationships, or quietly destroy them.In Episode 98 of Friday at Four, Steve Kent and Charles Luttrell explore one of the most important skills anyone can develop: effective communication.Whether you're talking with your spouse, children, friends, coworkers, employees, customers, or your boss, the words you choose, and how you deliver them, can make all the difference.Strong communication isn't just about talking, it's about connecting, understanding, and building better relationships.If you enjoyed this episode, please Like, Subscribe, and Share to help us continue bringing practical conversations that help people grow in business and in life.Friday at Four is hosted by Steve Kent and Charles Luttrell and features weekly discussions on leadership, business, entrepreneurship, personal development, and the lessons that help us become better professionals and better people.#Communication #Leadership #Business #PersonalDevelopment #WorkplaceCommunication #Relationships #EmotionalIntelligence #FridayAtFour #SteveKent #CharlesLuttrell #Podcast

Success in business doesn't start with better marketing, better sales, or better systems. It starts with knowing yourself.In Episode 97 of the Friday at Four Podcast, Steve Kent and Charles Luttrell explore why self-awareness is one of the most overlooked competitive advantages in business. The better you understand your strengths, weaknesses, communication style, and leadership approach, the better equipped you'll be to build stronger teams, make smarter decisions, and create a business that reflects your values.Whether you're an entrepreneur, business owner, manager, or someone striving to become a better leader, this episode offers practical insights that can help you improve both your business and yourself.If you enjoyed this episode, please Like, Subscribe, and Share. Your support helps us continue bringing conversations that challenge, encourage, and inspire business owners everywhere.

As America celebrates 250 years of independence (1776–2026), we take a step back to recognize the people who truly built this nation. Not just the large corporations we know today, but the millions of entrepreneurs, family-owned businesses, local shops, farmers, craftsmen, and innovators who have served their communities for generations.In Episode 96 of Friday at Four, we discuss how small businesses have always been the heartbeat of America. From today's local restaurants, retailers, service providers, and startups, these businesses have created jobs, strengthened communities, and kept the American dream alive.If you've ever owned a business, dreamed of starting one, or simply love supporting local, this conversation is for you.What are your favorite small businesses in your hometown? Let us know in the comments. We'd love to highlight them in a future episode!Subscribe for new episodes of Friday at Four and our Chasing the Stars series, where we celebrate businesses that make our communities better.#America250 #SmallBusiness #SupportLocal #FridayAtFour #Entrepreneurship #AmericanDream #ShopLocal #SmallBusinessOwner #BusinessPodcast #America #QACTeam #ChasingTheStars

In Part two of our Local vs Grocery Chain Produce series, Chasing the Stars continues the comparison between big-name grocery quality and true local freshness while also highlighting a unique stop in our hometown.This episode puts Wegmans produce head-to-head against two local standouts: Brad’s Market and Sunny Dreams Farm. We break down taste, texture, freshness, and overall value to see which truly delivers the best experience when it comes to everyday produce.We also take a visit to the historic Liriodendron Mansion in Bel Air, Maryland adding a local cultural landmark into our journey as we explore what makes our community unique beyond just the grocery aisle.If you enjoy food reviews, local business spotlights, and honest community-driven storytelling, make sure to like, subscribe, and follow the Chasing the Stars series.Eat fresh. Buy local. Feed some goats.

Who should you listen to when the stakes are high?In Episode 95 of Friday at Four, we tackle one of the most important questions you'll ever ask yourself:Who deserves a voice in your decisions?Today, advice comes from everywhere, social media influencers, friends, family, coworkers, podcasts, YouTube, and complete strangers online. But not every opinion deserves equal weight. The quality of your decisions often depends on the quality of the people you choose to learn from.Whether you're making decisions about your career, starting a business, investing money, or navigating personal relationships, this conversation will help you become more intentional about who influences your thinking.Sometimes the most valuable advice isn't the loudest, it's the most credible.Question of the Week:Whose advice has had the biggest positive impact on your life, and why? Let us know in the comments!If you enjoyed this episode, please Like, Subscribe, and Share to help more people discover thoughtful conversations every Friday.

In Episode 94 of the Friday at Four Podcast, host Charles Luttrell and co-host Steve Kent are joined by special guest Nathan Konialian to tackle one of the biggest challenges facing society today:How do we know what to believe anymore?From social media posts and viral videos to AI-generated content, online reviews, news articles, influencers, and business marketing, we're surrounded by more information than ever before. But how much of it is actually true?Whether you're a business owner, marketer, content creator, or simply someone trying to make sense of the digital world, this conversation will challenge you to think differently about the information you consume every day.Key Question:If anyone can publish anything online, how do we separate facts from fiction?

Are your priorities helping you move forward or quietly holding you back?In Episode 93 of the Friday at Four Podcast Series, hosts Charles Luttrell and Steve Kent tackle one of the most important topics in business and life: priorities.Everyone says family, health, growth, customers, and success are important. But if someone looked at your calendar, your bank account, and your daily habits, would your actions match your words?In this episode, we discuss:Whether you're a business owner, entrepreneur, employee, or someone trying to improve your life, this conversation will challenge you to take a hard look at where your time, money, and energy are really going.Because at the end of the day, your results are often a reflection of your priorities.#FridayAtFour #Priorities #BusinessGrowth #Leadership #Entrepreneurship #SuccessMindset #TimeManagement #BusinessPodcast #PersonalDevelopment #QACTeam #CharlesLuttrell #SteveKent #SmallBusiness #Productivity #GoalSetting

In Episode 92 of the Friday at Four Podcast Series, hosts Charles Luttrell and Steve Kent tackle one of the biggest questions facing employees, business owners, and leaders today:Is it time for a change?Whether you're questioning your current job, wondering if your pay reflects your value, debating a career move, frustrated with management, considering a new business direction, or struggling to keep up with changing technology, this episode explores the signs that it's time to make a move and when staying put may be the better option.Change can be uncomfortable, but refusing to adapt can be even more expensive.Join us for an honest discussion about career growth, business evolution, leadership, technology, and making decisions that position you for long-term success.#Change #CareerGrowth #BusinessGrowth #Leadership #SmallBusiness #Entrepreneurship #Management #Technology #ArtificialIntelligence #FridayAtFour #Podcast #BusinessPodcast #CareerAdvice #PersonalDevelopment #GrowthMindset #Success #BusinessLeadership #FutureOfWork #Adaptability #QACTeam

Harvest season is here, and it's time for one of our biggest comparisons yet!In Part 1 of this special Chasing the Stars series, Charles Luttrell heads to Wegmans and Lohr's Orchard to compare the quality, freshness, appearance, value of their fruits and vegetables during peak harvest season.Can a local orchard outperform a major grocery chain? Or will Wegmans prove why it's one of the most respected grocery stores in America?This episode is just the beginning. Because harvest season offers so many fruits, vegetables, and seasonal products to evaluate, this comparison will be released as a multi-part series. Each episode will focus on different items and categories as we determine who truly delivers the best harvest season experience.In this episode:-Fruit quality comparison.-Vegetable freshness evaluation.-Price and value analysis.#ChasingTheStars #Wegmans #LohrsOrchard #HarvestSeason #FruitReview #VegetableReview #FoodReview #ShopLocal #FarmFresh #ProduceReview #QualityMatters #StarPerformanceIndex #QACTeam #TasteTest #LocalBusinessSupport

On Episode 91 of the Friday at Four, hosts Charles Luttrell and Steve Kent discuss one of the biggest reasons businesses fail: getting too comfortable.From restaurants and retail shops to corporations, many businesses stop growing the moment they stop adapting. In this episode, we break down:-Why comfort creates complacency.-How businesses slowly lose relevance.-The danger of relying on “how it’s always been done.”-Why some companies survive tough economies while others collapse.-Real examples of businesses that failed because they refused to evolve.-How small business owners can stay sharp and competitive.This conversation is for entrepreneurs, business owners, marketers, and anyone trying to grow in an economy that changes fast.If your business feels stuck, this episode will challenge the way you think about growth, risk, and long-term survival.Subscribe for more conversations on business, marketing, entrepreneurship, customer experience, and real-world business strategy.#FridayAtFour #BusinessPodcast #Entrepreneurship #SmallBusiness #Marketing #BusinessGrowth #Leadership #BusinessStrategy #Podcast #QACTeam

On Episode 90 of the Friday at Four podcast, host Charles Luttrell and co-host Steve Kent sit down with special guest Todd Crause to discuss one of the biggest questions facing businesses today:As companies use AI, automation, and cost-cutting to become more efficient, are they accidentally becoming too impersonal?We dive into:AI replacing human interactionAutomated customer service frustrationsBusinesses cutting staff to save moneyWhether customers still value personal relationshipsThe future of marketing and trustWhy some small businesses still outperform large corporationsIn a world filled with chatbots, automated emails, and self-checkout lines, we ask the tough question:Will people continue buying from businesses that no longer feel human?If you own a business, work in marketing, or care about the future of customer experience, this episode is for you.#AI #Marketing #CustomerService #Business #ArtificialIntelligence #Podcast #SmallBusiness #Automation #FridayAtFour #QACTeam

In Episode 89 of the Friday at Four podcast, Charles Luttrell and Steve Kent tackle one of the hardest realities in business and life: change.From changing industries and evolving technology to shifting customer expectations and personal growth, we discuss why so many people resist change and why that mindset can hold you back financially, professionally, and mentally.Whether you’re a business owner, employee, creator, or entrepreneur, this conversation will challenge the way you think about growth and adaptation.#FridayAtFour #CharlesLuttrell #SteveKent #Change #BusinessPodcast #Leadership #Entrepreneurship #Mindset #Growth #Adaptability

In Episode 88 of Friday at Four, Charles Luttrell and Steve Kent tackle one of the biggest financial struggles people are facing right now; convenience spending.From daily Starbucks runs to ordering DoorDash for lunch, small purchases can quietly turn into major monthly expenses. But is cutting everything out really the answer?This isn’t about never treating yourself. It’s about creating smarter habits so you can breathe easier financially during difficult economic times.If you’ve ever wondered where your money keeps disappearing, this conversation is for you.Watch, comment, and subscribe for more real conversations about business, mindset, culture, and everyday life.#FridayAtFour #Podcast #MoneyHabits #DoorDash #Starbucks #Budgeting #PersonalFinance #SavingMoney #MealPrep #FinancialFreedom #CharlesLuttrell #SteveKent

If money feels tight right now, it’s not just inflation, it’s your daily decisions.In Episode 87 of Friday at Four, Charles Luttrell and Steve Kent break down the real, no-BS ways to save money during difficult times. No gimmicks. No “get rich quick” advice. Just the habits quietly draining your bank account and how to fix them.We’re calling out the everyday spending traps:• Eating out instead of cooking at home• Smoking and other costly habits• High APR credit cards you’ve been ignoring• Subscription overload (are you even watching all that?)• Daily Starbucks runs adding up faster than you thinkThis isn’t about deprivation, it’s about awareness and control. Because small leaks sink big ships.If you’re serious about tightening up your finances and building better habits, this episode is for you.Subscribe for weekly conversations on business, discipline, and real-world execution.#FridayAtFour #MoneyHabits #SaveMoney #FinancialDiscipline #EntrepreneurMindset

In this episode of Chasing the Stars: Tasted & Rated, we take on a battle everyone has an opinion about, fast food vs local favorite.We put the iconic McDonald’s Quarter Pounder with Cheese head-to-head against a handcrafted burger from a local standout, Vagabond Sandwich Company.But here’s the twist…Inspired by the viral trend of CEOs taking the “tiny bite” to judge their own products, we’re doing the same. No full meals. No second chances. Just one bite to decide. Can a local burger really outshine a fast-food giant built on consistency and scale? Or does McDonald’s prove why it still dominates?This isn’t just about taste, it’s about experience, perception, and what customers actually value in that first bite.Drop your pick in the comments before you watch. Team Local or Team McDonald’s?If you’re a business owner and want your location featured and rated, visit QACTeam.com and submit your spot.#ChasingTheStars #TastedAndRated #FastFoodVsLocal #BurgerReview #FoodChallenge #SmallBusiness #McDonalds #FoodReview #TinyBite

What if the real reason your business is losing customers, struggling with reviews, and dealing with constant employee turnover isn’t your marketing but your culture?In Episode 86 of Friday at Four, Charles Luttrell and Steve Kent are joined by special guest Vidar Hokstad to break down how broken workplace culture quietly impacts your bottom line.From employees venting about customers behind the scenes to leadership habits that create toxic environments, this episode uncovers the hidden behaviors that drive revenue down, damage your reputation, and push great employees out the door.Vidar Hokstad brings his perspective on leadership, systems thinking, and organizational structure adding a deeper layer to how culture is built, sustained, and sometimes destroyed. This episode is for:Business owners, managers, and entrepreneurs who want to fix what’s actually holding their business back not just treat the symptoms.Subscribe for weekly, for conversations about business growth, leadership, and real-world execution.After watching, ask yourself:“What are my employees saying when I’m not around and how is that costing me money?”

Most people blame their results on their mindset, but what if that’s not the real problem?In Episode 85 of Friday at Four, Charles Luttrell and Steve Kent break down the truth about mindset, discipline, and why so many people stay stuck despite thinking positive.This isn’t another motivational talk. It’s a real conversation about:Why mindset alone won’t save you.The difference between thinking and doing.How discipline outperforms motivation every time.The habits that actually change your results.If you’ve ever felt like you’re doing all the “right” things mentally but still not getting ahead, this episode will challenge you.The question is: Are you actually working on your mindset… or hiding behind it?#FridayAtFour #Mindset #Discipline #SuccessHabits #Entrepreneurship

What do you do when nobody’s watching… nobody’s clapping… and nothing is going viral?In Episode 84 of Friday at Four, Steve Kent and Charles Luttrell get brutally honest about the phase nobody talks about. The grind where there are no instant wins, no big breaks, and no external validation. Just you, your commitment, and the decision to show up anyway.This episode dives into:Why consistency beats talent every time.The mental battle of building with zero feedback.How to stay disciplined when results are invisible.The difference between people who “try” and people who actually make it.If you’re building something, a business, a brand, a podcast, a dream, this is the episode you need when motivation is gone and excuses are loud.No hype. No shortcuts. Just the truth about what it takes.New episodes every Friday at 4PM.Follow, subscribe, and keep showing up.#FridayAtFour #ConsistencyWins #EntrepreneurMindset #KeepGoing #NoDaysOff

In Episode 83 of Friday at Four, Charles Luttrell and Steve Kent go deeper breaking down the uncomfortable truth behind big dreams: they require trust, calculated risk, and a decision to bet on yourself before there’s proof it will work. This isn’t motivation. This is reality.If last week got you thinking… this episode forces you to decide.The question is simple:Are you playing it safe, or are you betting on something bigger?Drop a comment:What’s one risk you know you need to take right now?#FridayAtFour #RiskAndReward #BetOnYourself #EntrepreneurMindset #BigDreams #TakeTheRisk

After polling 43 people, one breakfast favorite came out on top… but we didn’t stop there.In this episode of Chasing the Stars: Tasted & Rated, we hit the road across Maryland to put Google’s “best of the best” to the test diving into the top-rated pancakes, waffles, and French toast spots to see if they actually live up to the hype.This isn’t just about taste, it’s about presentation, texture, consistency, and whether these places truly deserve their stars.Here’s what you’ll see:The real winner of our public poll.Our honest, no-BS reviews of each stop.Surprises that flipped our expectations.And the final verdict: which breakfast reigns supreme.So… did the crowd get it right? Or did Google lead us somewhere better?Drop your pick in the comments:Pancakes, Waffles, or French Toast?And remember…"Let’s see how those stars align."00:001:00 French Toast3:25 Waffles5:41 Pancakes

Episode 82 of the Friday at Four Podcast with Charles Luttrell and Steve Kent dives into the truth about following your dreams and why most people never actually do it.Everyone loves to talk about chasing dreams, but few are willing to face the reality that comes with it: risk, rejection, inconsistency, and the grind that nobody sees. In this episode, Charles and Steve break down what it really takes to pursue something bigger than yourself, why comfort is the biggest dream killer, and how to move from “thinking about it” to actually doing it.If you’ve been sitting on an idea, waiting for the right time, or questioning whether it’s even worth the effort, this conversation will challenge your mindset and push you to take action.Because at the end of the day, the biggest regret isn’t failing. It’s never trying.Subscribe for more real conversations about business, mindset, and growthNew episodes of Friday at Four drop every week#FridayAtFour #ChasingYourDreams #EntrepreneurMindset #TakeAction #BusinessPodcast

Episode 81 of Friday at Four with Charles Luttrell and Steve Kent dives into a hard truth most business owners don’t want to face:Customers aren’t leaving because you’re bad. They’re leaving because something better, faster, or easier quietly replaced you.In this episode, Charles and Steve break down the real reasons businesses lose customers without warning and why most companies never see it coming. From shifting expectations to silent competitors and convenience-driven decisions, this conversation exposes the hidden forces pulling your customers away.If you think loyalty alone will protect your business, think again.This episode will challenge you to rethink your customer experience, identify where you’re being outpaced, and take action before your audience disappears.Whether you’re a small business owner, entrepreneur, or brand leader, this episode will push you to level up or get left behind.Friday at Four : Real conversations. Real business. Real growth.Don’t forget to like, comment, and subscribe for more episodes that challenge the way you think about business.

On Episode 80 of the Friday at Four Podcast, Charles Luttrell and Steve Kent tackle a topic every business owner has faced but few openly discuss: What happens when the customer is wrong?We’ve all heard the phrase The customer is always right,” but is that really true in today’s business environment? In this episode, we dive into the reality that sometimes customers cross the line. From unrealistic expectations and abusive behavior to damaging reviews and constant complaints, bad customers can drain time, morale, and profits.So the big question is: Should businesses fire bad customers?Running a successful business isn't just about attracting customers, it's also about protecting your culture, your team, and the customers who truly value what you do. If you're a business owner, manager, or entrepreneur, this conversation will challenge the way you think about customer relationships.Like, Comment, and Subscribe for more real conversations about business, leadership, and entrepreneurship every week on the Friday at Four Podcast.#FridayAtFour #BusinessOwners #CustomerService #Entrepreneurship #SmallBusiness #Leadership #BusinessPodcast

What does integrity really look like in business and in life? On this episode of Friday at Four, Charles Luttrell and Steve Kent are joined by special guest Malcolm Grissom for a real conversation about the role integrity plays in leadership, decision-making, and long-term success.Too often integrity is talked about as a buzzword, but when pressure hits, profits are on the line, and tough choices have to be made, that’s when integrity truly gets tested. Charles, Steve, and Malcolm unpack what it means to stand by your values, how integrity builds trust with customers and partners, and why businesses that operate with honesty and transparency ultimately win in the long run.If you’re a business owner, leader, or entrepreneur trying to build something that lasts, this conversation will challenge you to think about how integrity shows up in your daily actions—not just your words.

In this special February Love Edition of Chasing the Stars Season 2, Episode 2, we head to Frederick, Maryland to see if Pretzel & Pizza Creations delivers a performance worth falling in love with.But this episode is more than just pizza.We spotlight their Pizza Truck, revisit their podcast episode from February 27, 2023, and take you on a local adventure through downtown Frederick including a powerful stop at the National Museum of Civil War Medicine.This episode blends:Fresh-made pizza.A look back at their entrepreneurial journey.The story behind the pizza truckA historic deep dive into Frederick’s Civil War rootsBecause in February, we’re not just rating food, we’re asking: Is this a place you’d fall in love with?If you believe small businesses deserve real, honest reviews that go deeper than Google stars, this episode is for you. Like, comment, and subscribe for more episodes of Chasing the Stars as we travel city to city supporting local businesses.#ChasingTheStars #FrederickMD #PizzaLovers #SupportLocal #TastedAndRated

What does real support actually look like in business and who does it truly come from?In this episode of the Friday at Four podcast, Charles Luttrell, Steve Kent, and special guest John Prather break down the hard truth about support. Is it family? Friends? Customers? Mentors? Your team? Or is support something you have to build yourself?We unpack:Where real business support comes from (and where it doesn’t.)Why expectations around support can quietly sabotage entrepreneurs.If you’re a business owner, entrepreneur, or leader who’s ever felt alone building something, this conversation is for you.Friday at Four is where real conversations happen about business growth, mindset, leadership, and financial clarity.Subscribe for more episodes on entrepreneurship, cash flow, leadership, marketing strategy, and building a business that actually lasts.John Prather is a former professional football player turned entrepreneur and coach who helps individuals and families build income, health, and long-term wealth without sacrificing faith, values, or time.A graduate of a top-10 U.S. university, he leveraged the discipline and performance mindset developed through athletics to build multiple remote income streams, earning $300k+ by 25 and $1M net worth by 30. Today, John coaches across business, digital marketing, health, and financial education, teaching practical, systems-driven strategies rooted in faith-based principles, discipline, and long-term stewardship.John Prather Links:Plug & Profit: The Free Guide to Starting Your Automated Online Business: https://bit.ly/plugprofitguideContained within this guide you’ll discover why now is the best time to start your automated online business, how to leverage simple digital tools, and the key steps to create a steady income that works for you—no experience needed.Website: johnprather1.comSocials: https://linktr.ee/johnprather_1 (@johnprather_1 on all platforms)#FridayAtFour #Entrepreneurship #BusinessSupport #Leadership #SmallBusiness #Mindset #BusinessGrowth

Episode 77 of the Friday at Four Podcast is all about one powerful question:What are you doing to advance yourself or your business?Join Charles Luttrell and Steve Kent as they chat with special guest Barry Bradham for a straight-shooting conversation about growth, discipline, and the uncomfortable truth behind real progress.In this episode, they break down:Why most business owners think they’re growing but aren’t.The daily habits that separate momentum from motion.How personal development directly impacts business performance.The cost of standing still in a competitive market.If you're an entrepreneur, leader, or professional who wants to stop coasting and start advancing, this episode will challenge you to take inventory and level up.Because growth doesn’t happen by accident.It happens on purpose.Subscribe for weekly conversations that sharpen your mindset, strengthen your business, and push you forward.

Is your business chasing cash flow… or just chasing clout?In Episode 76 of the Friday at Four podcast, Charles Luttrell and Steve Kent break down one of the biggest traps entrepreneurs fall into today: building for attention instead of building for sustainability.Likes don’t pay the bills. Revenue does.If you're an entrepreneur, business owner, or side hustler trying to grow in 2026, this conversation will challenge how you measure success.Clout feels good.Cash flow keeps the lights on.Because at the end of the day…Subscribe for more real conversations about business, leadership, financial strategy, and growth.Follow along with the Friday at Four series for practical insights you can implement immediately.

In Episode 75 of Friday at Four, Steve Kent and Charles Luttrell chat with Bill Reynolds, Founder of Element 502, for a real-world conversation about what actually grows a business today.We break down Branding, Reviews, and Relationships and why these three elements now work together as the new growth triangle for modern businesses.If you think branding is just logos…If you think reviews don’t affect revenue…If you think relationships are “soft skills”…This episode will challenge all of that.Whether you’re a business owner, marketer, or entrepreneur, this conversation delivers practical insight you can apply immediately.Like, subscribe, and turn on notifications for more real conversations about business, branding, and growth every Friday at Four.#FridayAtFour #Branding #OnlineReviews #BusinessGrowth #Element502 #ReputationManagement #Entrepreneurship #smallbusinesssupport https://599haircut.com/

Season 2 of Chasing the Stars kicks off on the road as we travel through Washington, DC, Virginia, and Delaware in search of one classic comfort dish: the open-faced roast beef sandwich.In this episode, we visit three very different locations each with its own vibe, crowd, and approach to this comfort-food classic:-MGM Roast Beef – Washington, DC-Jimmy’s Old Town Tavern – Herndon, Virginia-Onion Jack’s – Harrington Raceway & Casino, DelawareThis series isn’t about tearing businesses down. It’s about honest, fair reviews based on real customer experiences. We walk in like regular guests, order off the menu, and rate what actually matters: taste, value, presentation, and overall experience.From gravy-covered classics to regional twists, this episode shows how the same sandwich tells a completely different story depending on where you eat it.If you’re a:Small business ownerFood loverTraveler who plans trips around foodFan of real, unfiltered reviewsChasing the Stars is built for you.-Series: Chasing the Stars – Season 2-Dish Reviewed: Open-Faced Roast Beef Sandwich-Cities: Washington, DC | Herndon, VA | Harrington, DEWatch to see which spot earns its stars—and which ones still have work to do.Like, subscribe, and follow Q.A.C Team as we travel city to city spotlighting small businesses through honest reviews.#ChasingTheStars #OpenFacedRoastBeef #MGMRoastBeef #JimmysOldTownTavern #OnionJacks #DCFood #VirginiaEats #DelawareFood #SmallBusinessSupport #QACTeam

In this episode of Friday at Four, Charles Luttrell and Steve Kent discuss effective networking strategies for business owners, entrepreneurs, and professionals. Learn how to build real business relationships, grow your network authentically, and avoid common networking mistakes that waste time and money.Topics include business networking tips, relationship-based marketing, local networking, referrals, and how to connect with people without selling.Weekly business conversations for entrepreneurs.Subscribe for more small business growth strategies.

In this episode of Friday at Four, Steve Kent and Charles Luttrell dive into the real conversation around multiple streams of income and why having too many disconnected ideas can actually slow you down instead of moving you forward.Yes, multiple income streams matter, but only when they work together instead of competing for your time, energy, and focus. Steve and Charles break down how cohesion, alignment, and strategy turn side hustles into sustainable systems.Special Guest:We’re joined by Kina Morgan of Your Balanced Partners, who brings a grounded, practical perspective on building income streams that support your life not overwhelm it. Kina shares insights on balance, intentional growth, and how entrepreneurs can create financial momentum without burning out.Whether you’re a business owner, creator, or entrepreneur juggling ideas, this episode will challenge how you think about growth and help you build smarter not harder.Watch now, and don’t forget to like, subscribe, and share with someone building their next stream of income.

In this episode of Friday at Four, host Charles Luttrell is joined by special co-host Rachel Gaddis, filling in for Steve Kent, for a timely and grounded conversation on Positive Mental Attitude.This isn’t about toxic positivity or pretending everything is fine. Charles and Rachel break down what a positive mental attitude really means in real life, business, and leadership especially when things aren’t going as planned. They talk about mindset shifts, self-awareness, and how your internal dialogue shows up in your decisions, relationships, and results.Rachel brings her perspective as a coach who works with professionals navigating change, while Charles connects the conversation to entrepreneurship, discipline, and showing up consistently even on the hard days.If you’re starting to feel stretched, stuck, or mentally fatigued, this episode offers practical insight and honest reflection to help reset your mindset and move forward with intention.Friday at Four is where real conversations meet real life no fluff, no filters.Subscribe for more weekly conversations on mindset, business, and personal growth.https://rachelgaddiscoaching.com/

In Episode 71 of Friday at Four, Steve Kent and Charles Luttrell talk about SEO (Search Engine Optimization) from a beginner’s perspective.This is not an expert-led masterclass. Instead, it’s a real, honest conversation between two business owners who are actively learning SEO, asking the same questions most entrepreneurs are asking, and trying to understand how SEO fits into building visibility, credibility, and long-term growth.We discuss:What SEO actually means for small businessesCommon misconceptions and rookie mistakesWhy SEO feels overwhelming (and why it doesn’t have to be)How beginners should think about SEO without overcomplicating itWhy “getting started” matters more than getting it perfectIf you’re a business owner who feels behind, confused, or intimidated by SEO, this episode is for you. We’re learning in real time and inviting you to learn along with us.Friday at Four is about real conversations, real growth, and real-world business lessons, no hype, no pretending.Subscribe for more honest discussions about business, marketing, money, and mindset.

As the new year approaches, it’s easy to get caught up in big promises and unrealistic expectations. In Episode 70 of Friday at Four, Steve Kent and Charles Luttrell have an honest conversation about setting realistic, achievable goals for 2026. The kind that actually stick.If you’re tired of starting every year motivated but ending it frustrated, this conversation will help you reset your approach and build a plan that works in the real world.New episodes of Friday at Four drop weeklyLike, subscribe, and share with someone planning their 2026 goalsComment below: What’s one goal you’re setting for 2026 and why?#FridayAtFour #GoalSetting #2026Goals #RealisticGoals #PersonalFinance #BusinessGrowth #SteveKent #CharlesLuttrell

Episode 13 marks the final episode of Season One of Chasing the Stars and this one pulls back the curtain on everything we built this year.In this Year in Review, we revisit every episode from Season One, breaking down the wins, the lessons, the surprises, and the honest truths uncovered along the way. From full business deep dives to on-site reviews, this episode connects the dots between the original Chasing the Stars series and the Chasing the Stars: Tasted and Rated spinoff.This isn’t a highlight reel.It’s a real conversation about:What actually goes into reviewing businesses the right way.How food, service, and experience translate into real star ratings.What business owners got right and where improvement was needed.How the Tasted and Rated spinoff added a new layer of accountability and fun.Why honest reviews matter more than vanity metrics.If you’ve followed the journey all year, this episode ties it all together.If you’re new, this is the perfect place to understand what Chasing the Stars stands for before Season Two begins.Honest reviews.Real standards.No paid praise just the truth behind the stars.Drop a comment with your favorite episode from Season One.Like, subscribe, and share if you believe honest reviews help businesses grow.Season Two launches soon and we’re raising the bar.#ChasingTheStars #YearInReview #SeasonFinale #HonestReviews #SmallBusinessSupport #TastedAndRated #TheTruthBehindTheStars

What happens when you stop reacting to the year ahead and start designing it?In Episode 69 of Friday at Four, Steve Kent and Charles Luttrell sit down to talk openly about their goals for 2026 personally, professionally, and strategically. This isn’t about resolutions or hype. It’s about clarity, direction, and making intentional moves before the calendar forces your hand.In this episode, you’ll hear how Steve and Charles are thinking about 2026 now, not later.If you’re heading into the new year wanting more control, better decisions, and a clearer path forward, this conversation will challenge how you think about goal-setting.New episodes of Friday at Four drop weekly.Subscribe, like, and share with someone who’s serious about building what’s next.

In episode 68 of Friday at Four, Steve and Charles tackle buyer’s remorse. Why it shows up after purchases, investments, and big decisions, and how it quietly erodes confidence, momentum, and trust in yourself.Whether you’ve regretted a business expense, a financial move, or a personal purchase, this conversation will help you make decisions you can stand behind without overthinking or self-blame.Friday at Four is a weekly conversation focused on discipline, decision-making, and real-life lessons that help you think clearer and act stronger.Like, subscribe, and share if this episode helped you rethink how you say yes.New episodes every Friday at 4 PM.#FridayAtFour #BuyersRemorse #DecisionMaking #Discipline #PersonalGrowth #BusinessMindset

In this week’s episode of Friday at Four, Charles and Steve break down the real meaning of discipline, not the social-media version, not the motivational-poster version, but the daily grind that separates consistent winners from inconsistent wishers. We dig into why discipline is the ultimate competitive advantage, how it shows up in your business and your life, and the exact habits that build (or break) your progress.Whether you're an entrepreneur, a leader, or someone trying to get your life back on track, this episode challenges you to confront the choices you make when nobody is watching. Because discipline isn’t about being perfect, it's about being committed.Tune in, take notes, and walk away with a plan you can execute today not next week.New episodes drop every Friday at 4 PM.