BTA In Conversation with: DerbySoft

In this episode of BTA In Conversation, Clive is joined by Giles Leather, Director of Business Development EMEA at DerbySoft, to explore the key challenges in business hotel booking, and what’s changing. Key themes include: Improving hotel content and rate confidence Reducing payment and reconciliation friction Unlocking loyalty recognition and personalisation Lowering distribution costs through direct connectivity Using AI to automate manual servicing tasks The highlight? A live demo of DerbySoft’s AI Voice Agent, turning the episode into a true three-way conversation between host, guest and AI - showing how booking verification and invoice chasing could soon be handled automatically.