BTA In Conversation with: Lokulus

Clive Wratten is joined by Alister Harris, CEO of Lokulus, to unpack AI and personalisation in business travel. They explore how TMCs can move beyond hype to deliver meaningful, scalable personalisation - balancing traveller expectations with corporate policy. The conversation covers data challenges, predictive service, accessibility, and lessons from luxury retail and fintech. Alistair also introduces Pulse, Lokulus’ new AI consultancy, designed to help TMCs turn AI ambition into practical, value-driven strategy.