Building AI That Delivers: Lessons from Sydney University's CFO and GM of AI

How do you build an AI capability that delivers nearly $150 million in measurable value inside a university finance function?In this episode of Where Value Gets Delivered, Org's Louise Langridge sits down with Wayne Andrews, CFO of the University of Sydney, and Dan Hart, GM of AI, to unpack how they built an AI and automation hub that reports into the office of the CFO, and why "chase service, not savings" became their guiding philosophy.From a single chatbot in 2019 to a program that has delivered close to $150 million in cumulative savings, this is a candid, practical conversation about what it takes to move from AI hype to AI value.In this episode, you'll hear:Why Wayne's team set out to “chase service, not dollars”, and how that philosophy drove savings as a byproductHow the “complex degrees” project used generative AI to cut transcript processing timeWhy the biggest shift in team capability wasn't technical, but about relationships and consulting skillsHow the team turned a sceptical internal audit function into one of their biggest advocatesWhy AI fills the “white space” between enterprise systems rather than replacing themHow to build sustainable demand for a central AI capability, rather than waiting for it to come to youWhere Value Gets DeliveredA podcast by Org, exploring what it takes to turn transformation ambition into measurable value.Enjoyed the conversation? Follow Where Value Gets Delivered, and share the episode with someone leading transformation in their organisation.Connect with us: https://www.linkedin.com/company/thisisorg/Website: www.thisisorg.com