Where value gets delivered

How do you build an AI capability that delivers nearly $150 million in measurable value inside a university finance function?In this episode of Where Value Gets Delivered, Org's Louise Langridge sits down with Wayne Andrews, CFO of the University of Sydney, and Dan Hart, GM of AI, to unpack how they built an AI and automation hub that reports into the office of the CFO, and why "chase service, not savings" became their guiding philosophy.From a single chatbot in 2019 to a program that has delivered close to $150 million in cumulative savings, this is a candid, practical conversation about what it takes to move from AI hype to AI value.In this episode, you'll hear:Why Wayne's team set out to “chase service, not dollars”, and how that philosophy drove savings as a byproductHow the “complex degrees” project used generative AI to cut transcript processing timeWhy the biggest shift in team capability wasn't technical, but about relationships and consulting skillsHow the team turned a sceptical internal audit function into one of their biggest advocatesWhy AI fills the “white space” between enterprise systems rather than replacing themHow to build sustainable demand for a central AI capability, rather than waiting for it to come to youWhere Value Gets DeliveredA podcast by Org, exploring what it takes to turn transformation ambition into measurable value.Enjoyed the conversation? Follow Where Value Gets Delivered, and share the episode with someone leading transformation in their organisation.Connect with us: https://www.linkedin.com/company/thisisorg/Website: www.thisisorg.com

In this episode of Where Value Gets Delivered, Louise Langridge is joined by Deanne Stewart, CEO of Aware Super, to explore what it takes to lead a complex, multi-year, whole-of-organisation transformation without losing sight of the value you set out to create.Since stepping into the CEO role in 2018, Deanne has led Aware Super (then First State Super) through a transformation spanning technology, process, people and culture; reshaping how the fund serves 1.2+ million Australian members. In this candid conversation, she shares the scoping decisions, the assumptions that didn't survive contact with reality, and the leadership discipline required to keep momentum years after go-live.In this episode, you'll hear:Why Deanne treated this from day one as a whole-of-organisation transformation, not a technology projectHow scope discipline, including saying no to initiatives the business wanted, accelerated momentum laterThe assumption about team structure that didn't survive contact with reality, and what replaced itHow Aware Super protected members while rebuilding the engine underneath themWhy culture, not technology, is what Deanne calls Aware Super's biggest competitive advantageHow psychological safety and “no blame” thinking helped the team navigate the hardest momentsWhy transformation never really finishes, and what that means for how you invest in your leaders Where Value Gets DeliveredA podcast by Org, exploring what it takes to turn transformation ambition into measurable value.Enjoyed the conversation? Follow Where Value Gets Delivered, and share the episode with someone leading transformation in their organisation.Connect with us: https://www.linkedin.com/company/thisisorg/Website: www.thisisorg.com