Building to Exit | Jack Hartigan on Scaling and Selling a Service Business - Late Night Happy Hour. Episode 453

Hey there, Home Service Homies! In this episode, I’m hanging out with Jack Hartigan and we’re getting into the realities of building and managing a team in a growing service business. We talk about why keeping the wrong employee around drags everyone down, how firing the bad fit instantly lifts the culture, and why your best people should help decide who stays on the team. If you’ve ever struggled with when to let someone go or how to build a crew that actually holds each other accountable, this conversation hits it head on. We also get into scaling a business toward a million dollar pace, improving communication with clients, and why simple weekly check ins can completely change the customer experience. Jack and I talk through lessons from bookkeeping, taxes, and service operations that show how better systems free up your time and reduce chaos. Then we wrap it up talking about trips, fishing stories, and building a business that still leaves room for adventure outside of work.