Building Trust in the NDIS, with Ward Sheehan (Ep 36)

The NDIS world is full of passionate providers, but how do you tell the difference between the ones who genuinely care and those who don’t?In this episode of the NDIS Provider Growth Journey Podcast, Michael Clark sits down with Ward Sheehan, founder of Ethical Tick. Ward has over 30 years’ experience in disability services and is now focused on connecting ethical, like-minded providers who put participants first.Ward shares:Why he created Ethical Tick and how it helps providers stand out.The biggest cultural shift he’s seen in the NDIS sector.Stories of providers who choose honesty and outcomes over quick wins.How referrals and collaboration build stronger businesses than self-promotion.Why niche services and lived experience matter more than generic offerings.Practical advice for providers stuck in scarcity mindsets.Ward’s perspective is refreshing: business growth doesn’t come from competing for scraps, but from building trust, being honest about your strengths, and supporting others.If you’re an NDIS provider, leader, or BDM wanting to grow your network the right way, this conversation will give you real, actionable ideas.