NDIS Provider Growth Journey

In this episode of the NDIS Provider Growth Journey Podcast, Michael sits down with Trystan Conway, someone who has seen the NDIS from both sides. He has built and scaled an allied health business himself, and now works with providers across the country helping them fix what is not working.This is a real conversation about what it actually takes to run an NDIS business properly.Trystan shares why doing things ethically is getting harder, not easier, and why so many providers are feeling the pressure as the industry changes. He talks about the risks most directors are not thinking about, what happens when margins disappear, and why a lot of businesses are only one policy change away from serious troubleThey also get into the reality of running a business versus being a great clinician. Being good at your job is not the same as building something sustainable. Cash flow, reserves, pricing, and having options in your model are what keep a business alive when things shift.Michael and Trystan also speak honestly about the personal side of it all. The stress, the late nights, the pressure on families, and the quiet trade-off people are making without realising it. There is a point where you have to ask if the exchange is worth it.One of the biggest takeaways from this episode is around growth. Trystan explains how he scaled without spending money on ads, building everything through relationships instead. In an industry driven by trust, your network matters more than any marketing campaign.They also touch on something most people avoid talking about. Walking away. Closing or stepping back from a business is not failure. Sometimes it is the most freeing decision you can make.If you are an NDIS provider trying to grow, feeling the pressure of changes, or questioning if your business is actually working for your life, this episode will give you a clear look at what is really going on.Connect with Trystan:LinkedIn: https://www.linkedin.com/in/trystan-conway/If you are building in the NDIS space and want honest conversations about business, risk, and sustainability, this is one to watch.#NDIS #NDISProviders #AlliedHealthBusiness #NDISGrowth #BusinessStrategy

Explore the journey of growth and success in the NDIS sector. Discover how effective communication, transparency, and robust systems can transform a provider's practice. Learn from real experiences and insights shared by Michael and Matt Sevier. Get in touch with Matt or visit steppr.com.au.

What actually makes a great allied health provider stand out from an average one?In this episode of the NDIS Provider Growth Journey, Michael sits down with Jack Matthews to talk about what is really changing in allied health and why some providers are growing while others are struggling.Jack shares how a simple shift in approach has made a big difference in his business. It starts with communication. Getting back to people quickly, actually listening, and treating people like people instead of problems to solve.They talk about how most services feel the same on the surface, but what really sets someone apart is how they show up. From the first point of contact through to ongoing support, it is about making things feel personal, clear, and human.The conversation also digs into outcomes. Not just writing reports, but actually reducing frustration and helping people move forward in a way that matters to them. Jack explains how focusing on the person, not just the process, changes everything.There is also a look at what it takes to build a business that lasts. Putting the right systems in place, trusting a team, and creating space outside of work so you can actually show up better when you are working.This episode is honest and practical. It is about raising the standard in allied health, building trust through communication, and creating a service that people genuinely feel good about.

What does it actually take to turn LinkedIn connections into real relationships?In this episode of the NDIS Provider Growth Podcast, Michael sits down with Ali Chahine to talk about moving beyond surface-level networking and building genuine connections that actually lead somewhere.Ali shares how he started on LinkedIn by posting content and building an audience, but realised that likes and comments are not the same as real relationships. Now, his focus is on taking those connections deeper through conversations, value, and showing up in a more human way.The conversation gets practical fast. They break down simple ways to stand out, like sending voice notes instead of text, leading with curiosity, and actually paying attention to what matters to the other person.From there, it shifts into something bigger. How do you go from being just another support worker online to someone people trust, remember, and want to work with?They talk about creating real value, understanding what directors actually care about, and why solving real problems is what opens the door to better opportunities and higher income.There is also a real look at the support work industry. The good parts, the hard parts, and the reality that often gets left out online. Ali shares his goal to shift the standard of support work and help others show up better in their roles.This episode is honest, practical, and focused on what actually works. It is about building real relationships, creating win-win connections, and thinking bigger about where your career can go.

From burnout to balance is not a mindset shift.It is a business decision.In this episode of NDIS Provider Growth Journey, Michael sits down with Paul Bryan to talk about what really drives burnout in NDIS businesses and how to fix it.Paul shares why “we just need more clients” is usually a symptom, not the root problem. They unpack boundaries, time management, self-sabotage, and why being available to everyone can quietly destroy your growth.You’ll hear how Paul moved from eighty-hour weeks to a structured schedule that protects family, health, and business performance. He explains why important work belongs in your calendar, not on a to do list, and how small structural changes can completely shift momentum.If you are constantly on call, chasing revenue, or feeling stretched thin, this conversation will challenge how you think about growth.Connect with Paul Bryan:https://www.linkedin.com/in/paulbryancoach/

In this episode of the NDIS Providers Growth Podcast, Michael sits down with Leesa Tuffnell, one of the most respected coaches working with occupational therapists and allied health professionals in the NDIS space.Leesa mainly works with sole traders and small clinic owners who never planned to become “business people.” They started because they loved the work and wanted flexibility around their families. Then referrals grow, systems get messy, money becomes a stress point, and leadership suddenly feels real. That is where Leesa steps in.This conversation goes straight into the mindset battles most NDIS business owners carry quietly.They unpack the idea of imposter syndrome and why Leesa prefers to call it an imposter experience. Is it really a condition, or is it simply the discomfort of growth? They talk about how language shapes identity, how doubt can actually guide you, and why stepping into something bigger will always stretch you.They also tackle one of the biggest tensions in allied health and the NDIS world, profit. Why do so many providers feel awkward about making good money? Why does billing feel uncomfortable, yet clinical care feels safe? Leesa shares how our money stories, often formed in childhood, quietly influence how we price, lead and show up in business.Leesa also speaks openly about her own turning point. A severe burnout led to two weeks in hospital during COVID, completely isolated and forced into stillness. What felt like the worst moment of her career became the moment she started looking inward. That season reshaped how she thinks about freedom, sustainability and what success really looks like.If you are an OT, allied health professional or NDIS provider who has ever asked:Am I good enough?Am I allowed to make real profit?Why does growth feel so uncomfortable?Should business feel this hard?This episode will steady you and challenge you at the same time.Leesa does not just talk about strategy. She helps people work on themselves so they can actually implement what they know. Because you cannot build a sustainable business if you are constantly fighting yourself.You can connect with Leesa at:https://themindfulot.auLinkedIn: https://www.linkedin.com/in/leesa-tuffnell-66797828a/If you are building in the NDIS space and want real conversations about leadership, profit and long term sustainability, this one is worth watching.#NDIS #NDISProviders #AlliedHealthBusiness #OccupationalTherapy #NDISGrowth

In this episode, Michael speaks with allied health manager Michael Hasson about what leadership looks like inside an NDIS business right now.They talk openly about frozen and reduced NDIS fees, rising costs, and the pressure this puts on providers trying to stay sustainable. Michael shares how he has adapted his business model to stay lean, why cutting unnecessary overheads matters, and how leaders can make hard decisions without losing sight of their people.The conversation explores staff retention when budgets are tight, showing how recognition, growth, and appreciation often matter more than money. Michael also reflects on the reality many directors face — earning less than their senior staff — and why this can still make sense when building a stronger business long term.They discuss leadership beyond ego, choosing flexibility and lifestyle over short-term income, and why seeking outside perspective through consultants or coaches can be a turning point for growth. The episode closes with reflections on humility, acting on advice, and making decisions that support both the business and the people behind it.This episode is a grounded look at the real decisions NDIS leaders are making, and the thinking required to keep going when the work feels heavy.

Do BDMs still belong in the NDIS world? That’s the question we tackle in this episode of the NDIS Provider Growth Journey, where Michael sits down with Stu Paull—one of the most respected and connected BDMs in the sector. They talk honestly about the reality of the role, what’s not working, and why some businesses struggle to get results from their BDMs.Stu shares what small providers can do if they can’t afford a full-time BDM, why niche and clarity matter more than networking, and what he’d do differently if he ran his own SIL business. They also dive into marketing mistakes, lazy copywriting, and the difference between good ideas and real impact.This isn’t just theory. Stu brings real talk, grounded advice, and the kind of perspective only someone deep in the NDIS trenches can offer.

NDIS business growth and allied health leadership take centre stage in this episode of the NDIS Provider Growth Podcast. Today, Michael sits down with Daniel Sharman, founder of DLS Allied Health, to unpack the real pressures, turning points and mindset shifts behind growing an allied health service to over 1,000 NDIS participants.Daniel shares the truth about leadership, imposter syndrome, systems breaking as you scale, and why saying no to the wrong participants is not only ethical - it’s essential for long-term growth.Daniel opens up about the hard seasons, the mindset required to survive them, and why community-based allied health can outperform traditional clinic models. If you’re an NDIS provider, BDM, allied health practitioner or support coordinator, this episode gives you practical insights you can apply immediately.Get in touch with Daniel at https://www.linkedin.com/in/danielsharman/

In this episode of the NDIS Provider Growth Podcast, Michael sits down with Leanne Hopkins, founder of Succeed Healthcare Solutions and Succeed Practice Management, to talk about how NDIS business owners can build profitable, sustainable organisations without burning out.Leanne shares real stories from her two companies, explaining how group‑based therapy models, offshore admin support, and value‑driven leadership can transform both your business and your life. She also opens up about what she measures inside her own organisations, how she helps other directors get off the tools, and the mindset shifts that help NDIS providers grow faster while working less.They unpack why so many providers get stuck in long hours and low profit, how to build systems that run without you, and how to track the right data to triple your return on every decision. If you’ve ever felt trapped in your NDIS business, this episode is for you.Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0 Visit Athletic Koala: https://athletickoala.com.auConnect on LinkedIn: https://www.linkedin.com/company/athletic-koala

Can you grow your business without spending a cent on ads? Karl Schwantes says yes — by using Google reviews the right way. In this episode, he shares how NDIS providers and small businesses can turn great client experiences into a steady stream of new leads for free.You’ll learn how to make your service remarkable, get more five-star reviews, and build a reputation that attracts both clients and staff.#NDIS #NDISmarketing #disabilitybusiness #NDISproviders

In this episode, former Sydney Swans player Barnaby Howarth shares a story that is real, raw, and unforgettable.After surviving a violent gang attack that left him with brain damage, Barnaby rebuilt his life with grit, humour, and kindness. He talks about what resilience truly means, how to keep going when life falls apart, and why being a good person matters more than any so-called superpower.He also opens up about how people can have genuine conversations with people with disabilities, without the awkwardness or corporate talk that often gets in the way.If you work in the NDIS or lead a business that helps others, this is a conversation worth hearing.Listen now to rethink what strength, success, and leadership really mean.#NDIS #Resilience #BarnabyHowarth #Podcast #Leadership

What happens when life takes a sharp turn and your dream disappears overnight?In this episode, Michael talks with Emanuel, the National Operations Manager at Ability Connect, who shares how a car accident changed his life and how he rebuilt purpose through leadership, systems, and people in the NDIS sector.They discuss how to move from personal loss to leadership growth, the importance of sustainable systems, and how to stay profitable without burning out. Emanuel also opens up about managing teams, keeping culture strong, and setting healthy limits in a demanding industry.This episode covers:Moving from athlete to NDIS leaderBuilding systems that actually save timeReducing burnout in support coordinationThe truth about unpaid work in NDISCreating structure and sustainability in businessIf you work in the NDIS or lead a care organisation, this conversation will help you think differently about people, purpose, and profit.#NDIS #Leadership #NDISBusiness #SupportCoordination #Podcast #AbilityConnect #AthleticKoala

What does it take to stay awesome at what you do without burning out?In this episode, Michael talks with Bradley Williams, founder of The Becoming Collective, about what it means to keep your energy, passion, and purpose alive in the work you do.Brad shares how occupational therapists and other professionals can:Build genuine connection and communityFind purpose in their daily workPrevent burnout by knowing their strengths and limitsLead with honesty, reflection, and careThis is a real conversation about staying grounded, connected, and inspired while doing meaningful work.Listen if you have ever felt tired, misaligned, or ready to rediscover your reason for doing what you do.Learn more about The Becoming Collective: https://www.thebecomingcollective.comConnect with Brad on LinkedIn: https://www.linkedin.com/in/bradley-williams-6a408343/#OccupationalTherapy #NDIS #Leadership #Burnout #BecomingCollective #Podcast #OTLife

Thinking about launching a podcast but second-guessing yourself? In this episode, Svenja and I unpack practical ways to beat imposter syndrome, get your first episodes out, and set up simple systems that keep things moving. We cover minimum viable gear, show format choices, guest management, and how a podcast builds trust faster than a website or social post alone.What you will learn:A simple first step to silence imposter syndromeThe minimum tech to start without overthinking itSolo vs guest formats and how to chooseHow guest management actually works in practicePlanning a season, timelines, and basic workflowsWhy a podcast helps buyers trust you faster

Meet Jeremy Pucheta, founder of Move2Thrive Clinic. In this candid conversation he shares how he grew from sole trader to a team, what went wrong, what worked, and how he balances family life with building a business. We dig into pricing with confidence, systems that keep you sane, the lonely middle ground of scaling, and why mentorship and community matter.What you will learn:Moving from sole trader to company and tracking real growthPricing your time, avoiding undercharging, and saying noSystems for scheduling, invoicing, marketing, and client communicationSpecialisation and pain education in allied healthBalancing clinician work with leading a teamManaging energy, mental health, and time with young kidsUsing LinkedIn and multi-platform posting without burning outWhen to outsource and how to think about your role as an asset

The NDIS world is full of passionate providers, but how do you tell the difference between the ones who genuinely care and those who don’t?In this episode of the NDIS Provider Growth Journey Podcast, Michael Clark sits down with Ward Sheehan, founder of Ethical Tick. Ward has over 30 years’ experience in disability services and is now focused on connecting ethical, like-minded providers who put participants first.Ward shares:Why he created Ethical Tick and how it helps providers stand out.The biggest cultural shift he’s seen in the NDIS sector.Stories of providers who choose honesty and outcomes over quick wins.How referrals and collaboration build stronger businesses than self-promotion.Why niche services and lived experience matter more than generic offerings.Practical advice for providers stuck in scarcity mindsets.Ward’s perspective is refreshing: business growth doesn’t come from competing for scraps, but from building trust, being honest about your strengths, and supporting others.If you’re an NDIS provider, leader, or BDM wanting to grow your network the right way, this conversation will give you real, actionable ideas.

TW: Mental Health. What happens when life forces you to confront stress, loss and burnout head-on?In this episode, we speak with Brett Sams, founder of The Self Care Zone. Brett’s story begins with tragedy and evolves into a mission to help others prioritise self-care, resilience, and mental health in their personal lives and workplaces.Brett shares:His personal journey after losing his brother and how support shaped his recovery.Why driving became his unexpected gateway to self-development.How leaders can reduce stress and prevent burnout in their teams.The true financial and cultural cost of neglecting staff wellbeing.Practical self-care strategies that anyone can apply every day.Brett’s insights show that self-care is not a luxury. It is the foundation of strong leadership, healthy teams and long-term success.If you are a business leader, manager, or simply someone carrying too much on your shoulders, this conversation will leave you with real, practical tools to reset and take back control.

What does it take to stop being invisible on LinkedIn?In this episode, Michelle shares how she went from hesitant poster to being recognised as a LinkedIn go-to person in her industry. With 15 years of marketing experience, she explains how she built confidence, created a consistent posting rhythm, and developed a supportive “village” of collaborators.Michelle opens up about:Why consistency is the foundation of LinkedIn growthHow collaboration and supporting others builds real influenceOvercoming the fear of “annoying people” when postingThe steps she took to build her personal brandWhy authenticity beats copycat strategies every timeHer story is proof that LinkedIn success comes from putting yourself out there, elevating others, and building confidence one step at a time.

Think 10x Bigger.  Stop playing small.But... How do you innovate in a system bound by strict rules?In this episode, we sit down with Yasser Zaki, global operations leader at Tender Loving Care, to unpack how he balances compliance, creativity, and purpose in the NDIS world.Yasser shares:Why disruptive management is essential for growth.How to avoid being stuck in the red ocean of sameness.The real definition of quality of life for vulnerable communities.His personal journey with mentors, Harvard, and lifelong learning.Why staying aligned with your purpose keeps business and life on track.This is a must-listen for NDIS directors, providers, and anyone wanting to scale their business with impact and clarity.

Most health and NDIS business owners work in their business instead of building one that gives them back time, money, and life.In this episode, Paul Wright shares how he went from a single physio practice to six thriving clinics and why he eventually sold them to focus on teaching others how to earn more, work less, and enjoy life.You will hear about:The shift from being the go-to person to building systemsWhy family time is quantity time, not "quality" timeHow to stop trading hours for dollarsThe danger of relying on one referral source or funding streamWhy your business should serve you, not the other way aroundPaul makes it clear that if your practice is costing you family, freedom, and sanity, it is time to ask why you are still running it.Connect with Paul: MyPracticeology.comFind Paul on LinkedIn: https://www.linkedin.com/in/paulwright-practiceology/

Think sending a "we've got capacity" email will get you referrals? Think again.In this episode, Michael talks with Hannah Redford, a support coordinator with six years of experience, about what actually works when approaching support coordinators for NDIS referrals.If you are an NDIS provider trying to grow your business, this conversation will save you months of trial and error.In this episode:• Why a clear niche matters more than you think• The red flags in your emails that get you ignored• Why long intake forms are losing you clients• What support coordinators are really looking for• Better ways to get referrals than cold emails• How relationships actually get built in this sectorThis is not theory. It is the honest, real-world insight from someone who has been inside the system for years.Search "What's in the NDIS Now" on your favourite podcast platform to hear more from Hannah, or find her on LinkedIn by searching Hannah Redford.#NDIS #NDISProviders #SupportCoordination #NDISReferrals #DisabilitySupport #ProviderTips #NDISBusiness

What happens when a former child protection worker becomes an NDIS business owner with no business background and grows faster than expected?In this honest and practical conversation, Stevie Lee shares how she:Grew from one SIL home to five in just 13 monthsBuilt her service around participant outcomes instead of profitsFaced burnout and tough family sacrifices in the early daysPut KPIs in place to track real participant progressMade space for staff to grow, learn and leadStepped back without losing quality or controlThis is not a highlight reel. It is the real story of building something meaningful and sustainable in a high-pressure sector. If you are an NDIS provider trying to grow without burning out or compromising your values, this is for you.#NDIS #SIL #NDISBusiness #DisabilitySupport #ParticipantGoals #NDISProvider #WomenInBusiness #Leadership

Tired of cold calls and boring marketing?Steve Dart shares how he helped a small sports brand go from unknown to Commonwealth Games legend—by launching a podcast before podcasts were cool.In this episode, Steve reveals:Why building real relationships beats sellingHow LinkedIn can be your most powerful toolThe “HOPE” strategy he uses to grow his network dailyWhy helping others first leads to unexpected successHow to become unforgettable in your industryWhether you're in the NDIS world or any business that relies on trust, this episode is packed with clever ideas and game-changing mindsets.🎙️ Guest: Steve Dart🎧 Host: Michael from Athletic Koala🔗 Connect with Steve on LinkedIn: https://www.linkedin.com/in/steve-dart#LinkedInMarketing #NDISBusiness #SteveDart #PodcastInterview #RelationshipMarketing #BusinessGrowth #CreativeMarketing

Want to grow your NDIS business using LinkedIn? In this episode, LinkedIn strategist and NDIS consultant Con Sotidis shares proven tips to help NDIS providers get more referrals, build strong networks, and grow their business online.You’ll learn:How to use LinkedIn to grow your NDIS businessThe four pillars of social selling for support providersHow to write LinkedIn posts that attract referralsWhy personal branding matters for NDIS providersHow to connect with other NDIS businesses for growthReal examples from Con’s experience in the NDIS and disability sectorIf you're an NDIS provider, support coordinator, BDM, or business owner, this podcast will show you how to use LinkedIn the right way. Discover what actually works to grow your reach, build trust, and get real results in the NDIS space.Watch now and learn how LinkedIn can help your NDIS business grow.

In this episode, Michael speaks with James Loveday, one of the most experienced voices in the NDIS sector, about the real challenges behind disability support work.They explore what it’s like to work in the NDIS while living with neurodiversity and mental health struggles. James shares his personal journey through burnout, addiction, and masking—along with practical ways support workers, BDMs and leaders can create safer, more supportive workplaces.Topics covered include:How neurodivergent support workers are affected by workplace isolationThe hidden impact of masking in the NDIS sectorWhy most KPIs no longer make sense for NDIS providersWhat types of events are actually worth attendingHow lived experience can shape better NDIS service deliveryWhy we need to focus on staff wellbeing, not just complianceIf you're an NDIS provider, business owner, BDM, or support coordinator, this is a must-watch conversation about the reality of working in disability support today.Visit https://athletickoala.com.auConnect with James Loveday: https://www.linkedin.com/in/james-loveday-0a60b119b/#NDIS #DisabilitySupport #SupportWorkers #Neurodiversity #MentalHealth #NDISProviders #NDISBusiness #DisabilitySector #NDISLeadership

Is growing your NDIS business always the right move?In this honest and practical conversation, Michael speaks with Vanessa Norman, a former NDIS provider who built a successful business, then chose to walk away. They unpack the realities of scaling in the NDIS sector, from burnout and financial strain to identity loss and the pressure to look successful.Vanessa shares the turning points that led her to leave her business, the impact on her health and family, and why helping others build sustainable, profitable NDIS businesses has become her new mission.If you're running an NDIS business, feeling the weight of responsibility, or wondering whether it's time to shift your strategy, this episode offers real insight and grounded advice.What You'll Learn:Why bigger doesn’t always mean better in NDISHow burnout can creep in without warningThe truth about referrals, results, and profitabilityLetting go of shame when stepping backWhat matters most when the business is goneVanessa now helps NDIS business owners simplify, stabilise, and refocus. Learn more at vanessanorman.com.au#NDIS #NDISProvider #VanessaNorman #NDISCoaching #BusinessBurnout #NDISReferrals #ScalingNDIS #NDISLeadership #NDISSupport #NDISBusinessChat #MichaelFromLinkedIn

Kezia didn’t just grow fast—she did it differently. In just 15 months, she went from a solo OT to leading a thriving NDIS business with 17 staff, 80 clients, a leafy green expo garden… and zero interest in playing by boring provider rules.In this energising and refreshingly honest episode, Kezia shares how she:– Grew Staying Independent into a standout NDIS business– Built an integrated outcomes model that connects support workers and allied health– Balances business, parenting, and flipping houses– Avoids beige branding and brings bold energy to every event– Leads with curiosity, gratitude, and no time for whingeingWhether you’re an NDIS provider, team leader, or just trying to figure out how to grow without losing yourself, this conversation is full of real talk, practical tips, and big laughs.Perfect for providers who want to work smarter, lead braver, and still get home in time for Uber Eats.Learn more about Kezia and Staying Independent: https://www.stayingindependent.com.auFollow Kezia on LinkedIn: https://www.linkedin.com/in/keziakingston/Tag a provider who needs to hear this!#NDIS #NDISProvider #AlliedHealth #OccupationalTherapy #SupportWorkers #BusinessLeadership #WomenInBusiness #DisabilitySupport #Kezia #StayingIndependent #NDISAustralia #NDISBusinessTips

What really makes a family work? In this honest and funny conversation, a dad and daughter sit down to talk about what matters most—connection, tech-free time, and why weekends off might just be the dream.From running a business and feeling burned out, to sending a simple text to your brother, this episode is packed with little reminders that relationships aren't built in a day, but they are worth building.You'll hear about:- Why tech-free days became something they actually love- What work-life balance really means to a teenager- The power of doing just one small thing today to show someone they matterPlus, some unexpected laughs about Tic Tacs, learning Spanish, and why the bulldog might miss you most.Stick around to the end—because the best line in the whole episode might just be:"Throw in the towel and go camping with your daughter."

In this episode, Michael sits down with Paul Bryan—NDIS business coach and the man behind Provider X. They talk about how to grow your business without losing your sanity, and why the secret to success might be other providers.🎯 What You’ll Hear:✅ Why generosity (not ego) drives real business success✅ What Paul learned from being the outsider at school✅ How to create an NDIS culture that actually works✅ The truth about event planning, real collaboration, and standing lunch breaks✅ Why coaching basketball helps him lead NDIS teams betterPaul shares behind-the-scenes stories of his events, how he designs community-first spaces, and why asking “stupid” questions might be the smartest move in business.If you’ve been looking for your people—or wondering if events are worth the travel—this episode might change your mind.🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0📩 Follow Athletic Koala on LinkedIn: https://www.linkedin.com/company/athletic-koala📩 Want to be part of the podcast or leave a voice message? Head here: https://athletickoala.com.au/add-to-the-podcast/#NDISBusiness #PaulBryan #ProviderX #NDISCommunity #NDISLeadership #NDISGrowth #AthleticKoala #NDISProviderLife #NDISCollaboration #SmallBusinessLeadership #DisabilitySupport #NDISDirectors #NDISCulture

In this episode, Michael sits down with Nicole Cassin—NDIS director, leader, and absolute powerhouse. Nicole shares what it’s really like to grow fast in the NDIS world… without letting the stress destroy your health, values, or team.🎯 What You'll Learn:✅ Why growing fast can be exciting and terrifying✅ The mindset shift Nicole made to stay calm under pressure✅ How to balance heart-led care with business realities✅ Why margins don’t always match the mission✅ What directors need to hear when the numbers turn redNicole opens up about her lived experience, the loss that shaped her leadership style, and what legacy really means when your kids ask, “What was Mum like?”💬 If you're leading a business, juggling budgets, and trying to stay values-led in a world that feels upside down—this episode is for you.📍 Nicole’s based in Melbourne and is happy to grab a coffee or Zoom with any NDIS provider struggling with growth, pressure, or profit margins. You don’t have to figure it out alone.🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0📩 Follow Athletic Koala on LinkedIn: https://www.linkedin.com/company/athletic-koala📩 Want to be part of the podcast or leave a voice message? Head here: https://athletickoala.com.au/add-to-the-podcast/#NDISBusiness #NDISLeadership #NicoleCassin #AthleticKoala #NDISProviders #SupportCoordinators #NDISAustralia #NDISGrowth #PurposeLedLeadership #CommunityAccess #SmallBusinessLeadership #DisabilitySupport #NDISDirectors

In this raw, behind-the-scenes episode, Michael sits down with Justin from Willie Works to talk about the emotional weight of leadership—and why most of us are figuring it out as we go.They dive deep into the stuff we don’t usually talk about:✅ Crying in car parks and over-apologising✅ Hiring mistakes and shifting from fixer to leader✅ Building a team that actually solves problems✅ Letting go of perfection (and being “too nice”)✅ Creating a business that works for your real lifeJustin shares how he built a thriving NDIS-facing business from scratch, the reality of growing an audience on LinkedIn and Instagram, and how his partner helps bring empathy to the process.Whether you're leading a team, running your own business, or just trying to hold it all together—this episode is real talk for the managers in the middle.🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0📩 Follow Athletic Koala on LinkedIn: https://www.linkedin.com/company/athletic-koala📩 Message Michael for a personal intro to Justin: https://www.linkedin.com/in/michael-clark-ndis📩 Want to add your voice to the podcast? Leave a message here: https://athletickoala.com.au/add-to-the-podcast/#NDISLeadership #WillieWorks #NDISBusiness #PodcastAustralia #NDISProviders #GrowingBusiness #MichaelClark #AthleticKoala #BehindTheScenesLeadership #EmotionalLeadership #LinkedInForNDIS

What if your biggest business breakthrough came from getting it all wrong?In this brutally honest episode, Michael sits down with Tom—aka Mr Purple—to talk about the lessons most NDIS providers are too afraid to say out loud. This one is for the directors, founders, and managers who are holding everything together behind the scenes.We talk about:✅ Why mistakes aren’t just okay—they’re your best teacher✅ The hidden pressure behind “scaling”✅ What to do when profit disappears✅ When to keep going—and when to walk away✅ How the right coaching can shift your mindset and your lifeIf you’ve ever felt like everyone else has it figured out and you’re drowning behind the scenes—this episode is for you.🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0📩 Follow Athletic Koala on LinkedIn: https://www.linkedin.com/company/athletic-koala📩 Want an intro to Mr Purple? Message Michael here: https://www.linkedin.com/in/michael-clark-ndis📩 Want to add your voice to the podcast? Leave a message here: https://athletickoala.com.au/add-to-the-podcast/#NDIS #NDISBusiness #NDISProviders #MrPurple #Leadership #BusinessMistakes #PodcastAustralia #FoundersTalk #RealConversations #NDISProviderGrowthJourney #MichaelClark #AthleticKoala

In this masterclass episode, I sit down with Daniel Sharman – the Jedi Knight of growth in Allied Health – to talk about scaling with purpose. He grew from solo operator to over 40 staff across two states, supporting 1,000+ clients. But it didn’t come easy.We talk about:✅ The systems he had to rebuild at 50, 500, and 1,000 clients✅ How leadership pressure hits you in waves – and how to stay steady✅ What founders get wrong when trying to grow fast✅ Why taking on every client might actually hurt your business✅ What keeps him grounded (hint: horse riding and AFL tackles)If you’re in NDIS, Allied Health, or growing any purpose-driven business – this one’s a must-listen.🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0📩 Follow Athletic Koala on LinkedIn: https://www.linkedin.com/company/athletic-koala📩 Connect with Daniel Sharman on LinkedIn: https://www.linkedin.com/in/daniel-sharman-4120441aa/📩 Visit Daniel’s website: https://dlsalliedhealth.com.au📩 Want to be part of the podcast? Leave a voice message here: https://athletickoala.com.au/add-to-the-podcast/#NDIS #AlliedHealth #DanielSharman #NDISBusiness #Leadership #Growth #SupportCoordinators #ScalingNDIS #PurposeDrivenBusiness #FoundersTruths #NDISProviderGrowthJourney #PodcastAustralia

In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Craig Minter from The Healthy Business Lab to tackle the uncomfortable question too many providers are asking:“Why am I working so hard and still broke?”Whether you're a director, ops manager, or provider, this episode dives into the reality behind low margins, rising costs, and the pressure to survive while still delivering great support.💬 What you’ll learn:Why "profit first" isn’t greedy—it’s survivalWhat a healthy profit margin looks like in 2025How to protect your energy and sanity while staying afloatWhat to do when your profits start shrinkingWhat your accountant isn’t telling you (but Craig will)This isn’t just about numbers—it’s about decisions, boundaries, and building a business that doesn’t burn you out.🎙️ Guest:Craig Minter – The Healthy Business LabWebsite: https://www.thehealthybusinesslab.com🎙️ Host:Michael Clark – Athletic KoalaWebsite: https://athletickoala.comLinkedIn: https://www.linkedin.com/company/athletic-koala🎧 Listen on Spotify:https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0

In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Leesa from The Mindful OT—a business coach helping occupational therapists and sole traders build businesses that don’t burn them out.Leesa isn’t chasing hustle culture. She’s designing her business around school bells, energy levels, and a guilt-free mindset—and teaching others to do the same.💬 In this episode:How to stop being a bad boss to yourselfBuilding your business around your real lifeSetting kind KPIs that don’t punish youWhy spreadsheets are actually liberatingReframing unmet goals as feedback, not failureIf you're an NDIS provider, allied health pro, or sole trader feeling overwhelmed, this is your permission slip to slow down, realign, and build smarter.🎙️ Guest:Leesa – The Mindful OTWebsite: https://themindfulot.au🎙️ Host:Michael Clark – Athletic KoalaWebsite: https://athletickoala.comLinkedIn: https://www.linkedin.com/company/athletic-koala🎧 Listen on Spotify:https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0#NDISBusiness #SoleTraderTips #OccupationalTherapy #NDISProvider #WorkLifeBalance #BurnoutRecovery #NDISAlliedHealth #MindfulOT #CEOWithoutTheHustle #NDISSupport #BusinessCoaching #OTBusinessCoach

What would it take to go from zero to 200 participants in just six months? In this powerful episode, Michael Clark sits down with Stu Paull—BDM at Plan Manage Assist and one of the most trusted names in the NDIS space—to unpack the truth about networking, referrals, and relationship-based growth.Together, they build a hypothetical provider business live on air, step-by-step, showing how to market with purpose, build a real community, and avoid the mistakes most new businesses make.🎯 In this episode:How to network without being “salesy”Why connection beats cold outreach every timeThe fastest way to build trust in the NDIS sectorLinkedIn vs Facebook for provider marketingThe secret to follow-up that doesn’t feel fakeGiving back to the network (and why it matters)If you're a provider, BDM, or support coordinator ready to grow without losing your values, this episode will give you a fresh roadmap and a whole lot of real talk.🎙️ Guest:Stu Paull – BDM, Plan Manage AssistLinkedIn: https://www.linkedin.com/in/stu-p-a5693315b/Email: [email protected]🎙️ Host:Michael Clark – Athletic KoalaWebsite: https://athletickoala.comLinkedIn: https://www.linkedin.com/company/athletic-koala🎧 Listen on Spotify:https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0🔥 Want to connect with Stu? Shoot him a message on LinkedIn or email—he’s the real deal.

Tania Gomez has started over 10 businesses—but only 4 were successful. In this honest and practical conversation, she shares what most people won’t: sometimes, things fail—and that’s part of the process.If you’ve ever thought:“Why isn’t my business working?”or“Am I cut out for this?”—this one’s for you.We unpack:💥 The truth about failure and letting go📊 What to do when things stop working🔁 How to start again (without burning out)🎯 Why most entrepreneurs never hit 100% success—and why that’s okay💬 Real talk about grit, resilience, and business decisions that hurtTania brings a wealth of lived experience—this isn’t theory, it’s the hard-won truth.🎙️ Guest:Tania Gomez – NDIS Business MentorWebsite: https://taniagomez.comLinkedIn: https://www.linkedin.com/company/tania-gomez-consulting/🎙️ Host:Michael Clark – Athletic KoalaWebsite: https://athletickoala.comLinkedIn: https://www.linkedin.com/company/athletic-koala🎧 Listen on Spotify:https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0

In this episode of NDIS Provider Growth Journey, Michael Clark welcomes back leadership and mindset coach David Wolverton for a deep dive into the internal dialogue that’s holding so many leaders back.They unpack:🧠 Why self-talk shapes success more than strategy🔁 How to shift from fixed thinking to growth📉 The hidden cost of negative thinking and overload🎯 Practical ways to set goals that actually work💬 Why being kind to yourself isn’t soft—it’s smartWhether you’re a CEO, a manager, or someone stuck in old cycles of stress, David gives you the tools to reset your thinking, build resilience, and lead with clarity (and calm).🎙️ Guest:David Wolverton – Leadership & Mindset CoachWebsite: https://wolverton.net.au🎙️ Host:Michael Clark – Athletic KoalaWebsite: https://athletickoala.comLinkedIn: https://www.linkedin.com/company/athletic-koala🎧 Listen on Spotify:https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0

In this brutally honest episode of NDIS Provider Growth Journey, Michael sits down with Amy Gray, founder of NDIS Black Belt, to dig deep into what’s going wrong with collaboration in the NDIS world—and what we can actually do about it.Amy brings her no-fluff insight to the table as they unpack the reality facing many providers in 2025:🧠 Why some providers are turning cutthroat🤝 How internal silos are killing collaboration💥 The truth behind 3% margins, burnt-out BDMs, and eroding values⚔️ What it really means to be dangerously good in a system that’s starting to crack💬 The leadership challenge no one wants to talk about—but needs toThis episode is for the providers, BDMs, managers, and leaders who want to build something real—without losing their soul in the process.🎙️ Host:Michael Clark – Athletic KoalaWebsite: https://athletickoala.comLinkedIn: https://www.linkedin.com/company/athletic-koala🎧 Listen on Spotify:https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0👉 Get ready for real talk, real strategies, and a whole lot of honesty.#NDIS #Leadership #DisabilityServices #NDISBusiness #NDISProviders #AmyGray #NDISBlackBelt #NDISGrowth

If you think marketing in the NDIS world has to be boring, safe, or expensive… you haven’t met James Loveday.In this episode of NDIS Provider Growth Journey, Michael sits down with creative strategist James Loveday, the mind behind some of the most out-there (and effective) ideas in NDIS marketing. Tote bags at op shops, transparent coffee cups designed with autistic participants in mind, adaptive recipe books with real participant stories—James has done it all.💡 What You’ll Learn:✅ Why traditional marketing often fails in disability services✅ How to build trust with referral partners without being pushy✅ Creative gift ideas that actually reflect your values (like olive oil instead of wine)✅ How to turn participant stories into powerful branding✅ The role of sensory design in your marketing materials✅ Why branding is more than a logo—it’s how people feel about you✅ How to scale big ideas without losing connection or authenticityThis episode is a goldmine for providers of any size. Whether you're brand new or running a large operation, James will stretch your thinking, spark new ideas, and help you connect with your audience in meaningful, low-cost ways.🎙️ Guest:James Loveday – Creative Strategist & Project ConsultantLinkedIn: https://www.linkedin.com/in/jamesloveday-0a60b119b/🎙️ Host:Michael Clark – Athletic KoalaWebsite: https://athletickoala.comLinkedIn: https://www.linkedin.com/company/athletic-koala🎧 Listen on Spotify:https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0🔥 Want to stand out without selling out? James shows you how.#NDISMarketing #NDISProviderGrowth #CreativeMarketing #DisabilitySupport #ReferralStrategies #AthleticKoala #JamesLoveday #NDISBusiness #StandOutNDIS #MarketingThatWorks

If your website looks like every other NDIS provider… this is the episode you’ve been waiting for.In Episode 10 of NDIS Provider Growth Journey, host Michael Clark chats with Gregg Chadwick, founder of Chadwick Digital, about how to actually stand out in the NDIS space—without throwing cash at Facebook or Google ads.💬 What You’ll Hear in This Episode:✅ Why most NDIS websites are starting to look the same✅ How to build trust through human-first marketing✅ The truth about Facebook ads, Google ads, and ROI✅ The power of niche marketing and attraction-based events✅ Why your “community” is your most powerful asset✅ How medium and large providers waste money—and what to do instead✅ Why the real shortcut is the process (not a magic bullet)Gregg has built hundreds of provider websites and worked closely with new and scaling providers to turn ideas into action. From designing trust-driven websites to running attraction events that connect with the right participants, Gregg brings practical advice that cuts through the noise.Whether you’re just starting out or you’ve got 100+ staff, this episode will help you think differently about your message, your niche, and your community.🎙️ Guest:Gregg Chadwick – Strategic Marketer & Founder, Chadwick DigitalWebsite: https://chadwickdigital.com.au🎙️ Host:Michael Clark – Athletic KoalaWebsite: https://athletickoala.com🎧 Listen on Spotify:https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0🔥 Tired of sounding like everyone else? This episode shows you how to change that—without wasting time or money.#NDISProviderGrowth #ChadwickDigital #NDISMarketing #AthleticKoala #NDISBusiness #DisabilitySupport #StandOutNDIS #NDISWebsiteStrategy #StopBeingVanilla #NDISHumour

NDIS providers — if you’ve been hit with setbacks, burnt out from marketing, or stuck relying on word-of-mouth, this episode is for you.In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Jenn Donovan — a business and marketing strategist who has built multiple businesses, weathered droughts, recessions, and failure, and come out stronger each time. Her no-fluff advice is exactly what every NDIS business owner, BDM, or support coordinator needs right now.💡 What You’ll Learn in This Episode:✅ The one-day rule – how to bounce back fast✅ Why relying on referrals alone is holding you back✅ How to market smarter (and breathe easier)✅ Social media traps to avoid✅ Where LinkedIn fits in your strategy — and what else to useThis episode is packed with grounded advice, practical strategies, and an honest perspective on what it takes to grow your business and keep your head above water.🎙️ Guest: Jenn Donovan – Marketing Strategist and SpeakerWebsite: https://socialmediaandmarketing.com.auPodcast: Small Business Made SimpleBook: 107 Marketing Strategies You Can Actually Use🎧 Host: Michael Clark – Athletic KoalaLinkedIn: https://www.linkedin.com/company/athletic-koalaWebsite: https://athletickoala.com🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0🔥 Struggling with marketing? Drop a comment or DM Michael — let’s get you back on track.#NDISPodcast #JennDonovan #NDISMarketing #BusinessSetbacks #MarketingSupport #AthleticKoala #NDISGrowth #SmallBusinessMadeSimple #NDISProviders #NDISBranding

If you're an NDIS provider, support coordinator, or BDM, this is the episode you can’t afford to skip.In this episode of NDIS Provider Growth Journey, Michael Clark chats with Louis Butterfield — a LinkedIn expert helping businesses go from invisible to in-demand without paying a cent for ads. Louis breaks down exactly how NDIS providers can use LinkedIn to attract referrals, build trust, and grow their business by connecting with the right people in the industry.💬 What You’ll Learn:✅ Why Facebook isn’t where referrals come from✅ How to attract support coordinators, plan managers, and providers✅ What to post to build authority and get noticed✅ The biggest LinkedIn mistakes NDIS businesses make✅ A simple, step-by-step strategy you can start using todayThis is no fluff, no guesswork — just practical advice that works in 2025 and beyond.🎙️ Guest: Louis Butterfield – LinkedIn Strategy ExpertLinkedIn: https://www.linkedin.com/in/louis-the-butterfield/🎧 Host: Michael Clark – Athletic KoalaLinkedIn: https://www.linkedin.com/company/athletic-koalaWebsite: https://athletickoala.com🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0🔥 Ready to stop chasing referrals and start attracting them? Drop a comment below or message Michael on LinkedIn — let’s make LinkedIn work for your NDIS business.#NDISPodcast #LinkedInStrategy #NDISReferrals #LouisButterfield #AthleticKoala #NDISMarketing #BDMTools #SupportCoordinators #NDISBusinessGrowth

In this episode of NDIS Provider Growth Journey, host Michael Clark sits down with Emma McLaurin — a straight-talking NDIS expert who has seen it all: the trends, the traps, and the time-wasters.If you’ve been tempted to copy what other providers are doing, this episode will snap you out of it. Emma shares what actually works in a flooded market, how to choose a niche that matters, and why being real is your strongest strategy.Inside this episode:✅ Why copying others can wreck your brand✅ How to find your niche (and your voice)✅ The biggest marketing mistakes providers make✅ How to stand out without losing your values✅ Why genuine providers win in the long runWhether you’re new to NDIS or ready to scale, Emma’s practical, no-fluff advice will help you grow the right way.🎙️ Guest: Emma McLaurin – NDIS Growth Strategist(Connect via LinkedIn)🎧 Host: Michael Clark – Athletic KoalaLinkedIn: https://www.linkedin.com/company/athletic-koalaWebsite: https://athletickoala.com🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0💬 Want to join the conversation? Add your voice to the show: https://athletickoala.com.au/add-to-the-podcast/Watch, take notes, and start growing your NDIS business the right way. 🚀#NDISPodcast #EmmaMcLaurin #NDISGrowth #NDISBranding #NDISProviders #AthleticKoala #NDISMarketing #ProviderDifferentiation #NDISBusinessSuccess

In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Giuliana from Genovation — a provider reshaping what disability support looks like for young adults. Inspired by her own daughter, Giuliana and her husband Jake have built a community that’s designed to last long after they’re gone.This isn’t just another day program. It’s a long-term vision built on connection, purpose, and deep care.Inside this episode:✅ What makes Genovation’s Young Adult Enrichment Program life-changing✅ The real fears parents face — and how Genovation provides hope✅ Why their carers don’t just “support,” they build relationships✅ How they’ve replaced bowling and cinema trips with ice skating, beach days, and enrichment✅ A long-term plan designed to give families peace of mind for decades to come💡 Giuliana’s story is honest, powerful, and grounded in lived experience — and it’s one every provider and parent needs to hear.🎙️ Guest: Giuliana – Co-founder, GenovationWebsite: https://genovation.org.au🎧 Host: Michael Clark – Athletic KoalaLinkedIn: https://www.linkedin.com/company/athletic-koalaWebsite: https://athletickoala.com🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0?si=b6150f13f42a4cd1💬 Add your voice to the podcast: https://athletickoala.com.au/add-to-the-podcast/Hit play, feel inspired, and let’s raise the bar for what’s possible in the NDIS.#NDISPodcast #NDISChangeMakers #Genovation #YoungAdultsWithDisabilities #NDISProviders #DisabilitySupport #AthleticKoala #NDISInnovation #LivedExperienceLeadership

In this episode of NDIS Provider Growth Journey, Michael Clark sits down with Tania Gomez — a powerhouse who has helped over 8,000 NDIS businesses get registered, grow, and break through the ceilings so many providers get stuck under.They dive deep into what it really takes to grow a business that doesn’t run you into the ground. Tania shares practical advice on scaling without burning out, learning to let go, and building a team and systems that actually support you. She also opens up about the personal lessons, sacrifices, and non-negotiables that shape how she runs her own business today.What you’ll hear:✔️ How to scale your NDIS business without losing yourself✔️ The first things providers should focus on✔️ Getting your time back✔️ Building a sustainable life and business✔️ Why putting yourself first is not selfish — it’s smartThis is a must-listen for any provider who’s feeling stuck in the daily grind and wants a way out that doesn’t require sacrificing everything.🎙️ Guest: Tania Gomez – NDIS Consultant and MentorWebsite: https://taniagomez.comLinkedIn: https://www.linkedin.com/company/tania-gomez-consulting/🎧 Host: Michael Clark – Athletic KoalaFollow on LinkedIn: https://www.linkedin.com/company/athletic-koalaWebsite: https://athletickoala.com🎧 Listen on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0?si=b6150f13f42a4cd1💬 Got something to say? Leave us a voice message to be featured on the show: https://athletickoala.com.au/add-to-the-podcast/#NDISPodcast #TaniaGomez #NDISBusinessGrowth #NDISProviders #AthleticKoala #NDISRegistration #BurnoutRecovery #ProviderSupport #NDISWomenInBusiness

In this episode of NDIS Provider Growth Journey, host Michael Clark sits down with Stu Paull, a BDM at Plan Manage Assist who’s built a reputation for helping providers move forward — not just talking in circles.If you’ve ever felt stuck, frustrated, or like the NDIS sector is too competitive, this episode is a refreshingly honest look at what actually works. Stu shares how collaboration beats competition, why offering everything is a trap, and how small changes in how you network can create big results.They also chat about:✔️ The biggest mistakes providers make when they’re trying to grow✔️ How to break through when business slows down✔️ The thinking behind Stu’s own podcast, TL;DR (Too Long, Didn’t Breathe) — insights for providers who don’t have time to muck around🎙️ Guest: Stu Paull – BDM at Plan Manage AssistConnect on LinkedIn: https://www.linkedin.com/in/stu-p-a5693315b/Email: [email protected]🎧 Host: Michael Clark – Athletic KoalaFollow on LinkedIn: https://www.linkedin.com/company/athletic-koalaWebsite: https://athletickoala.com🎧 Listen to the podcast on Spotify: https://open.spotify.com/show/3sruYKcihnI94xnKmL7Rv0?si=b6150f13f42a4cd1Take notes. Share it with someone who needs it. Let’s grow together. 🚀#NDISProvider #NDISBusiness #StuPaull #AthleticKoala #NDISPodcast #ProviderGrowth #TLDRPodcast #NDISAustralia

In this episode of NDIS Provider Growth Journey, host Michael Clark is joined by leadership and mindset coach David Wolverton to talk about one of the biggest threats to long-term success — burnout.David unpacks how burnout doesn’t just affect you. It ripples out to your team, your family, and the culture of your entire organisation. They explore why so many leaders struggle to let go, how to delegate without losing control, and what it takes to stay mentally strong over the long haul.In this episode:✔️ The difference between delegation and abdication✔️ Building boundaries without losing momentum✔️ Daily habits that protect your focus and energy✔️ Leading without burning out your team — or yourselfWhether you’re running an NDIS business or leading a team within one, this conversation will help you lead smarter, not harder.🎙️ Guest: David Wolverton – Leadership & Business Coach👉 Find him at wolverton.net.au🎧 Host: Michael Clark – Athletic Koala👉 Find us at athletickoala.comListen now and future-proof your leadership.#NDISPodcast #LeadershipBurnout #DavidWolverton #NDISProviderGrowth #AthleticKoala #SustainableLeadership #NDISHumour #BusinessMindset

In this episode of NDIS Provider Growth Journey, host Michael Clark sits down with John Gibbons, CEO of The Personnel Group, to talk leadership, culture, and what it really takes to build a team that cares.John shares his journey from frontline support to CEO, offering hard-earned insights on staff engagement, absenteeism, and how to create a workplace where people feel valued. This isn’t about policies on paper — it’s about people feeling seen, heard, and supported.They also dig into:✔️ Motivating unengaged staff✔️ The power of recognition and personal connection✔️ Leading with presence, not pressure✔️ Building work-life balance as a leaderIf you're an NDIS business owner, manager, or team leader, this episode is packed with practical tools to help your staff and participants thrive.🎙️ Guest: John Gibbons – CEO, The Personnel Group👉 Find him at personnelgroup.com.au🎧 Host: Michael Clark – Athletic Koala👉 Find us at athletickoala.comListen now and start building a stronger team today.#NDISPodcast #NDISLeadership #WorkplaceCulture #TeamBuilding #JohnGibbons #ThePersonnelGroup #AthleticKoala #NDISProviderGrowth