Building Unified Customer Experience at Scale using AI

Chirag Bansal is AVP of Product Engineering at Sprinklr, where he's spent almost a decade growing from Product Engineer to executive level. He leads teams building AI-powered customer experience platforms that serve global brands across multiple industries.In this episode of ChaiNet, Rachit Magon dives deep into the world of unified customer experience with Chirag Bansal. Discover how AI is revolutionizing customer interactions across 30+ channels and what it takes to build systems that handle billions of conversations daily.🎯 What You'll Learn:1. Building AI systems that detect brand crises in real-time2. The technical challenges of unifying 30+ communication channels3. Leadership lessons from growing within one company for 9 years4. Architecture decisions for enterprise-scale customer experience platforms5. The future of AI in customer service and marketing This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit chainet.substack.com