Capsule 21: Anika from Zomato | The Road To Enablement For Frontline Teams

🎙Something Anika Tanwar, Lead - Growth & Strategy at Zomato, made us think about this week was the level at which #frontline teams need #enablement. We often talk about enablement at the surface level but forget that companies actually really struggle with enabling their frontline teams. Why? Anika spoke to Iknoor Kaur about how frontline teams need enablement at all levels and that training then typically becomes a subset of that. Something she said really clicked, "If I am a salesperson and I'm good at selling, I have the skills, is that enough? We must also enable a good salesperson with the right tools."