Care Reimagined: Building a Sustainable Primary Care Model - 2026 NextGen Healthcare Summit Recording Series

In this episode of Risk & Resolve, Thompson, founder of Nice Healthcare, shares a powerful story of tackling one of the hardest problems in modern society: healthcare. From his background in statistics to building a care model that delivers healthcare directly into patients’ homes, Thompson breaks down why the system is broken—and how simplicity, access, and aligned incentives can fix it. This episode explores innovation, entrepreneurship, and the role of desire in solving massive, systemic challenges.Main Talking PointsThompson’s background in statistics—and solving complex problems like authorship of ancient textsWhy healthcare is one of the hardest problems—and why most fail to even define it correctlyThe core insight: outcomes are obvious (cost, access, poor health)—but the root problem is unclearThe role of desire as the missing ingredient in solving large systemic challengesPersonal catalyst: navigating a broken healthcare experience as a new parentThe frustration of fragmented care, repeat visits, and lack of accountabilityThe realization: healthcare is overbuilt, inefficient, and disconnected from patient needsFounding Nice Healthcare to simplify access, reduce friction, and improve experienceThe model: no clinics—care delivered via in-home + virtual visits (DoorDash-style healthcare)Eliminating common patient pain points: travel, cost confusion, insurance complexity Why most people don’t need traditional healthcare infrastructure for everyday careFocus on the “many who fund the system”, not just the high-cost feThe importance of making healthcare easy, accessible, and perceived as a positive changeEmployer strategy: saving time + money while improving employee healthData-driven validation: measurable ROI and reduced total cost of careEntrepreneurial journey: risk, near failure, and the moment everything almost collapsedThe emotional reality of building a company while risking personal financial stabilityWhy small, simple changes can drive massive system-wide impactThe future of healthcare: decentralized, accessible, patient-centered, and efficient