Risk & Resolve

In this episode of Risk & Resolve, Ben Conner sits down with legendary Heritage Christian coaches Rick Risinger and Ron Young to reflect on decades of coaching, friendship, and the lasting legacy of Dr. Mark “Doc” Richards. From state championships and unforgettable games to leadership, mentorship, faith, and the relationships that mattered most, this conversation reveals why great coaches build far more than winning teams—they build people. Main Talking PointsRick Risinger’s journey from Indiana All-Star to Purdue basketballRon Young’s path through basketball, tennis, and coachingMeeting Dr. Mark “Doc” Richards and forming lifelong friendshipsHow Doc’s leadership shaped Heritage Christian basketballLessons learned from competition, discipline, and preparationThe philosophy behind building championship teamsWhy great players make the team bigger than themselvesThe heartbreaking loss of Doc Richards and carrying his vision forwardWinning seven state championships while keeping people firstThe importance of preparation, scouting, and attention to detailCoaching beyond basketball—building character, discipline, and faithThe role parents, teammates, and assistant coaches play in lasting successWhy humility matters more than trophiesReflections on friendship, legacy, and investing in future generations

In this episode of Risk & Resolve with Adam Weber to explore what it truly means to lead with purpose. Drawing from his experience as a startup founder, executive coach, and leadership expert, Adam shares practical strategies for avoiding burnout, maintaining perspective, and building sustainable leadership. From the “tyranny of the now” to creating healthy boundaries, this conversation offers actionable insights for leaders who want lasting success without sacrificing their lives outside of work.Main Talking Points:Adam’s most embarrassing leadership moment—and what it taught himThe “Tyranny of the Now” and why leaders lose perspectiveWhy business is simply a series of solving problemsBuilding centeredness through intentional daily practicesLeading with calm, predictable presence instead of emotional reactionsCreating a meaningful life outside of workThe power of writing a personal life visionWhy hobbies make better leadersPrioritizing physical health to improve decision-makingUsing gratitude as a leadership advantageSimple gratitude practices that transform team cultureWalking, meditation, and creating mental space for better thinkingReading timeless wisdom instead of reacting to constant noiseLeading from the “top of the mountain” with long-term perspective

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Kristopher Loving, Big Ten football official, Fellowship of Christian Athletes leader, teacher, chaplain, and minister. Kris shares his journey from growing up in Chicago to officiating college football at the highest levels while discovering that ministry isn’t confined to a church building. This conversation explores faith, leadership, sports, purpose, and the courage to say yes when God calls.Main Talking PointsGrowing up as an only child on Chicago’s west sideThe church influence that shaped Kris’s leadership and faithThe moment he fully surrendered his life to Christ in 2011Learning leadership through church ministry and public speakingMoving from Illinois to Minnesota and entering a new season of lifeHow a simple conversation led him into sports officiatingReceiving a vision of ministry through officiating sportsThe unlikely path from first-year official to Division I footballWorking Big Ten football and the UFLThe hidden preparation, study, and discipline required of elite officialsBuilding relationships and ministry opportunities within officiating circlesHow sports became a platform for serving people outside church wallsWorkforce chaplaincy and meeting people where they areCreating a legacy of faith, stewardship, and service for future generations

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Erik Braden, Managing Partner of Braden Business Systems, to discuss family business, technology, growth, and leadership. Erik shares his journey from cold-calling his way onto Wall Street to returning home to help grow his family business through acquisitions, innovation, and a people-first culture. From managed print and IT to AI consulting and automation, this conversation explores what it takes to stay ahead of change while building a business that serves clients, employees, and family well.Main Talking PointsErik’s Indiana roots and early ambition to work on Wall StreetCold-calling his way into an internship at Bear StearnsLessons from JP Morgan, private equity, M&A, and board-level leadershipWhy he returned to Indiana and joined the family businessBraden Business Systems’ evolution from fax machines and copiers to full technology solutionsUsing acquisitions to grow and diversify the businessBuilding in downtown Fishers and betting on the city’s futureWorking alongside his father and honoring the family business legacyHow the pandemic reshaped demand for IT, cloud, and remote-work supportWhy Braden is leaning into AI consulting and implementationThe importance of helping companies adopt AI—not just turn tools onHow automation, workflows, and agentic AI will reshape office workErik’s people-first leadership philosophy and “never miss your kid’s game” standardBuilding a culture of energy, optimism, service, and long-term resilience

In this episode of Risk & Resolve, a healthcare leader from the Employers’ Forum of Indiana (EFI) breaks down why employers—not the system—must drive healthcare reform. Drawing from decades in HR and benefits at Ford, this conversation dives into rising healthcare costs, hospital price transparency, and the policy changes reshaping Indiana’s healthcare landscape. From RAND pricing studies to fiduciary responsibility laws, this episode reveals how employers can move from awareness to action—and finally take control of healthcare spending.Main Talking PointsSpeaker’s background: 25+ years in HR and benefits at Ford, managing large-scale healthcare systemsThe reality: healthcare costs have exploded—from $7K per employee to $27K annuallyWhere healthcare dollars actually go: hospitals (45%), physicians (32%), drugs (23%)Why employers historically failed to control healthcare costs—and the consequenceThe RAND Hospital Price Transparency Studies and what they revealedShocking insight: Indiana employers pay ~300% of Medicare rates for hospital servicesThe imbalance: hospitals overpaid, physicians underpaidHow price transparency exposed systemic inefficiencies and sparked reformCreation of tools like Sage Transparency to help employers compare cost and qualityReal-world case studies: Employers removing high-cost hospitals and saving millions, Direct contracting strategies driving better outcomesIndiana’s rise as a national leader in healthcare policy reformKey policy wins: Fiduciary responsibility for TPAs and PBMs, Anti-competitive contract bans, Claims data access and audit rights, Hospital price caps and transparency requirementsThe critical gap: policy exists—but employers must actually use itEFI’s role in translating complex policy into actionable employer strategiesThe challenge: benefits teams are overwhelmed and under-resourcedWhy employers must become active purchasers, not passive participantsTop strategies for employers: Invest in advanced primary care (DPC, onsite, near-site), Steer employees to high-value providers, Optimize contracts and eliminate misaligned incentives, Direct contract with hospitals, Audit claims aggressively, Strengthen benefits teamsThe future: 2027 legislative focus on healthcare—and employers must be readyCore message: awareness isn’t enough—execution is everything

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Don Palmer and Greg Enas, co-founders of Citizen 7, to discuss male friendship, leadership, generosity, mentorship, and building movements instead of organizations. From entrepreneurship and business leadership to faith, community, and legacy, this conversation explores what it means to build men who build others.Main Talking PointsHow Don Palmer and Greg Enas first met and built a decades-long friendshipThe origins of Citizen Seven and the vision behind itWhy male loneliness and isolation are growing problemsThe difference between building an organization versus building a movementHow authentic male friendships are formed shoulder-to-shoulder on missionThe role of vulnerability, confidentiality, and accountability in friendshipsWhy businessmen often struggle to cultivate deep relationshipsThe power of “throwing the party” instead of waiting for an invitationBuilding intergenerational friendships and mentorshipWhy curiosity and asking good questions matter in relationshipsCreating opportunities for younger men to lead and carry the batonFaith, entrepreneurship, generosity, and civic engagement intersecting togetherHow Citizen Seven encourages men to say yes to meaningful actionThe importance of play, fun, and shared experiences in building brotherhoodLegacy, family, and finishing life well

In this episode of Risk & Resolve, Thompson, founder of Nice Healthcare, shares a powerful story of tackling one of the hardest problems in modern society: healthcare. From his background in statistics to building a care model that delivers healthcare directly into patients’ homes, Thompson breaks down why the system is broken—and how simplicity, access, and aligned incentives can fix it. This episode explores innovation, entrepreneurship, and the role of desire in solving massive, systemic challenges.Main Talking PointsThompson’s background in statistics—and solving complex problems like authorship of ancient textsWhy healthcare is one of the hardest problems—and why most fail to even define it correctlyThe core insight: outcomes are obvious (cost, access, poor health)—but the root problem is unclearThe role of desire as the missing ingredient in solving large systemic challengesPersonal catalyst: navigating a broken healthcare experience as a new parentThe frustration of fragmented care, repeat visits, and lack of accountabilityThe realization: healthcare is overbuilt, inefficient, and disconnected from patient needsFounding Nice Healthcare to simplify access, reduce friction, and improve experienceThe model: no clinics—care delivered via in-home + virtual visits (DoorDash-style healthcare)Eliminating common patient pain points: travel, cost confusion, insurance complexity Why most people don’t need traditional healthcare infrastructure for everyday careFocus on the “many who fund the system”, not just the high-cost feThe importance of making healthcare easy, accessible, and perceived as a positive changeEmployer strategy: saving time + money while improving employee healthData-driven validation: measurable ROI and reduced total cost of careEntrepreneurial journey: risk, near failure, and the moment everything almost collapsedThe emotional reality of building a company while risking personal financial stabilityWhy small, simple changes can drive massive system-wide impactThe future of healthcare: decentralized, accessible, patient-centered, and efficient 

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Tom Shevlot to explore a career shaped by leadership, risk, public service, and faith-driven impact. From senior roles at AT&T to serving on the Lawrence City Council, leading Life Centers, and joining the Indiana Department of Natural Resources Foundation Board, Tom shares how one act of generosity early in life became a lifelong call to pay it forward.Main Talking PointsTom’s early career in telecom during the rise of cellular technologyThe mentor who invested in his family and challenged him to “pay it forward”Taking career risks by leaving AT&T and later returning in a new leadership roleMoving from corporate leadership into nonprofit ministry at Life CentersServing on the Indianapolis Public Library Board during a difficult financial seasonRunning for Lawrence City Council and helping stabilize city financesLeading through broken processes, budget challenges, and organizational messesThe importance of being governed vs. helping governWhy service became a consistent thread through every stage of Tom’s careerHis passion for outdoor conservation and the Indiana DNR Foundation BoardThe difference between being “of value” and being “important”His current focus on protecting children through the Indiana Family Institute

In this episode of Risk & Resolve, industry leaders from Hancock Health and Conner Insurance explore a bold, community-driven healthcare model that aligns employers, providers, and patients around better outcomes and lower costs. Moving beyond the broken, fragmented system, this conversation dives into total cost of care, direct-to-employer partnerships, and how local innovation can transform entire populations. From wellness infrastructure to direct primary care and data-driven engagement, this episode offers a blueprint for building a more sustainable and effective healthcare ecosystem.Main Talking PointsThe core concept: aligning employers and local health systems to create better outcomes and lower costsWhy traditional healthcare fails: fragmentation, misaligned incentives, and lack of coordinationThe key shift from “price problem” → “total cost of care problem”Hancock County’s transformation: from low health rankings to top 4% nationallyThe “Infrastructure of Well-Being” model: integrating fitness, primary care, diagnostics, and educationDirect-to-employer and direct-to-consumer healthcare models removing insurance frictionWhy engagement—not access—is the true currency of healthcareThe role of direct primary care in driving early, proactive interventionHow vertically integrated systems can control risk and improve outcomesThe importance of local care delivery vs. consolidation of large health systemsWhy hospitals must innovate—or face consolidation or closureThe role of data, EMR integration, and analytics in managing population healthThe power of community health needs assessments in shaping strategyReal-world example: GLP-1 programs paired with lifestyle interventions for sustainable outcomeEmployer perspective: shifting from passive buyers to active partners in healthcare deliveryFinancial insight: removing insurance complexity drastically lowers actual cost of careThe importance of creativity and willingness to challenge the status quoPractical strategy: “land and expand”—start with one cost driver and scale

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with scholar, author, historian, and Museum of the Bible founding scholar Jerry Pattengale. Jerry shares his journey from poverty and homelessness to faith, scholarship, publishing, film, and global work preserving biblical history. From ancient manuscripts and the Museum of the Bible to the Life Wedge principle and finding purpose, this conversation explores truth, calling, risk, and building work with a long shelf life.Main Talking PointsJerry’s childhood in rural Indiana, growing up poor but lovedBecoming homeless as a teenager and finding work at Holiday InnThe church camp moment that led to his conversion and scholarship to Indiana WesleyanHow faith sparked his search for historical truth and ancient sourcesThe professors and mentors who shaped his thinking, writing, and purposeThe “Life Wedge” principle and how purpose guides long-term impactWhy writing one publishable page a day became a lifelong disciplineThe challenge of getting published—and the rejection that later came full circleJerry’s role as founding scholar for the Museum of the BibleThe story behind choosing Washington, D.C. and building the museumMeaningful biblical artifacts, including early manuscripts and hidden textsHis work on films and series like David: King of Israel and The Road to EmmausThe importance of saying no—even to major opportunitiesHis desire to create work that lasts beyond his lifetime

In this episode of Risk & Resolve, Ricky Hancart and a panel of healthcare innovators unpack why employers feel stuck in a “pay and pray” system—and what it takes to break free. Featuring leaders across underwriting, pharmacy, surgical care, and finance, the conversation explores how strategic partnerships, data transparency, and aligned incentives can transform employer health plans. From skyrocketing cancer drug costs to bundled surgical pricing and smarter risk management, this episode delivers a practical blueprint for building a more predictable, sustainable healthcare strategy.Main Talking PointsThe core problem: healthcare as the most unpredictable and uncontrollable line item on the balance sheet  Why traditional plans feel like a losing game: “good year → rates go up, bad year → rates go up more”  The shift from reactive “pay and pray” to proactive, strategic health plan designBuilding a custom health plan using modular, adaptable components (the “Lego” approach)The importance of control, transparency, and protection for employersHow underwriting actually works: identifying risk drivers and aligning solutions to reduce claimsThe biggest emerging cost threat: cancer and high-cost specialty drugs (J-codes)Price variation shock: the same drug costing $250K vs. $1M depending on facilityTrueRx’s “TrueCodes” strategy: moving infusions to lower-cost, patient-friendly settingsReal patient impact: home infusions, improved quality of life, and reduced employer spendWelbridge Surgical model: transparent, bundled pricing with 50% lower costsWhy zero-dollar (zero-tier) care drives employee adoption and better outcomesThe power of steerage: guiding patients to high-quality, lower-cost care optionsThe role of TPAs and integrated partners in simplifying complexity for employersCase study: Process Alliance’s shift after a 50% premium increaseThe importance of curiosity, leadership buy-in, and willingness to challenge the status quoBalancing cost control with employee experience and access to careThe Conner “Pathway” framework: moving from reactive to intentional healthcare strategy

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Marcus Hall, President and Partner of California Closets Midwest, to explore his journey from small-town Indiana to entrepreneurship, leadership, and building a values-driven business. Marcus shares lessons from failed ventures, what he learned from sports, software, and mentorship, and how Threefold and California Closets became the right platform for meaningful growth. From disciplined routines and leadership through questions to sobriety, family, and fatherhood, this conversation is a thoughtful look at what it means to build a business—and a life—with purpose.Main Talking Points:Marcus’s roots in Sweetser, Indiana, and his early years playing basketball before transferring to Ball StateHis first career stop with the RCA Tennis Championships and how sports became a conduit for relationships and opportunityThe community leadership examples he observed from leaders like Kevin Martin and Jim MorrisHis entrepreneurial itch, early side hustles, and what failed ventures taught him about focusThe move from sports marketing to software during the ExactTarget growth yearsHow mentorship and discernment led him away from bad acquisition targets and toward the right opportunityWhy Threefold became the right fit: faith alignment, operational support, and shared valuesWhat California Closets actually does beyond closets—from home offices to garages to pantriesMarcus’s leadership philosophy: ask better questions, listen deeply, and empower great peopleThe role of reading, discipline, and morning routines in shaping how he leadsHis commitment to intentional fatherhood with his twin daughtersThe life-changing decision to pursue sobriety and how that reshaped everything that followed

In this episode of Risk & Resolve, it breaks down the exploding cost of GLP-1 medications and why many organizations are spending millions on diabetes care—with little improvement in health outcomes. Featuring leaders from American Senior Communities and Northwind, this conversation explores a bold, mandatory program that combines medication, coaching, and accountability to drive real health improvements. From behavior change to data-driven strategy, this episode challenges the “medication-first” mindset and reveals what it actually takes to reverse chronic conditions at scale.Main Talking PointsThe wake-up question: Are we spending millions on medications while employees remain sick?Why diabetes medication costs can be 10x higher than any other condition category  The decision to carve out diabetes care and implement a mandatory, managed programHow Northwind’s model removes barriers: cost, access, complexity, and fragmentationThe power of combining medication + health coaching + accountabilityWhy “mandatory” can actually be the most compassionate approach to employee healthThe reality of behavior change: why people resist—and how to move them anywayKey KPIs that matter: engagement, risk reduction, GLP-1 utilization, and cost per patientResults that matter: improved A1Cs, reduced high-risk populations, and lower overall spendThe hidden dangers of GLP-1 overuse and “set-it-and-forget-it” prescribingWhy medication alone is insufficient—and often just masks the problemThe long-term risk: how today’s solutions could create future health and cost issuesCommunication strategy at scale: reaching a fragmented workforce effectivelyReal-world impact: helping patients move toward remission—not just managementWhy sustainable health requires behavior change—not just prescriptions

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Dr. Burrer, founder of Valor Direct Primary Care, to unpack what’s broken in modern healthcare—and how direct primary care (DPC) offers a radically different approach. From his journey through corporate medicine to building a patient-first practice, Dr. Burrer shares insights on insurance-driven care, physician burnout, AI in medicine, and why relationships—not systems—should define healthcare. This episode challenges conventional thinking and offers a hopeful vision for the future of medicine.Main Talking Points:Dr. Burrer’s journey from Boston to becoming a family physician—and living out his childhood dreamHow experiences across hospitals, private practice, urgent care, and corporate systems shaped his perspectiveThe evolution (and dysfunction) of insurance-driven healthcare: from doctor control → insurance control → patient burdenWhy traditional medicine often prioritizes billing and compliance over patient careWhat Direct Primary Care (DPC) is and how it flips the model back to doctor–patient relationshipsThe economics of DPC: fewer patients, deeper care, and aligned incentivesPhysician burnout and why many doctors are leaving the traditional systemThe hidden cost of “7-minute visits” and loss of meaningful doctor-patient relationshipsHow DPC enables proactive care, real access, and personalized medicineThe role of AI, data, and skepticism in modern healthcare decision-makingDr. Burrer’s shift from atheist to Christian—and how that reshaped his approach to medicine and careWhy worldview matters in both science and medicineThe importance of having a doctor who knows you—not just your chartThe risks and rewards of leaving a stable system to build something better

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Randy Otto—internationally recognized Winston Churchill portrayer, keynote speaker, and Churchill historian—to explore how one man’s lifelong passion became a calling. Randy shares the childhood moment that first connected him to Churchill, the mentor who shaped his path, and the actor who helped him transform admiration into embodiment. From Churchill’s leadership, magnanimity, and preparation to the urgent importance of studying history in a fragmented age, this conversation is a powerful reminder that the past still has something vital to teach us.Main Talking PointsRandy’s upbringing in Milwaukee and the formative influence of his World War II veteran fatherThe moment that changed everything: watching Winston Churchill’s funeral at age 12How a college professor and mentor helped turn curiosity into lifelong pursuitThe journey from actor to wealth manager while continuing to portray Churchill for decadesWhat Randy learned performing for the “Greatest Generation” and how that shaped his messageThe pivotal meeting with Hal Holbrook that freed Randy to tell stories rather than chase a perfect scriptHow Randy thinks about becoming Churchill on stage—and bringing the audience into that experienceChurchill’s discipline, preparation, and ability to anticipate attacks before they cameThe role Churchill’s speech challenges and dyslexia played in sharpening his communicationWhy Churchill’s magnanimity and refusal to hold grudges mattered as much as his courageWhat younger generations need to know: study history, seek truth, and understand what freedom costsRandy’s reflections on passion, purpose, and the book he still feels called to write

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Brent Yeagy, President and CEO of Wabash, to explore his journey from small-town Indiana to the U.S. Navy submarine force and ultimately to leading one of America’s largest transportation equipment manufacturers. Brent shares how military pressure shaped his leadership, what it took to guide Wabash through COVID, why he refuses to accept the status quo in healthcare, and how leaders can drive breakthrough change by owning outcomes instead of delegating them away. This is a conversation about resilience, responsibility, and leading with clarity when the stakes are high.Main Talking PointsBrent’s Indiana roots, early dream of becoming a doctor, and formative years in AlexandriaHis nonlinear path from Purdue to enlisting in the U.S. Navy during the first Gulf WarHow leading young sailors on a nuclear submarine shaped his view of pressure, responsibility, and leadershipWabash’s origin story: disrupting the trailer industry through customization and entrepreneurial speedBrent’s rise through multiple roles at Wabash after joining in 2003The career-defining risk of moving into manufacturing leadership with only 24 hours to decideWhat changed when he became CEO in 2018How Wabash responded to COVID after losing roughly 70% of backlog in weeksWhy command-and-control leadership was necessary in moments of crisisTurning crisis into opportunity by recapitalizing, reorganizing, and reshaping the businessBrent’s philosophy on healthcare: leaders are responsible for outcomes, not just costsWhy CEOs cannot delegate away stewardship of employee healthHis vision for Wabash’s future through resilience, culture, and strategic transformation

In this special in-person episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Jim Conner—second-generation insurance entrepreneur and former president of Conner Insurance—to unpack five decades of risk-taking, family business, faith-driven leadership, and hard-earned lessons. From buying the agency at age 22 with a $50,000 note to navigating acquisitions, expansion failures, carrier relationships, and generational transition, Jim shares what it really takes to build—and sustain—a family enterprise. This is a candid conversation about ownership, conviction, legacy, and why burning the ships might be the only way forward.Main Talking Points:The 1973 decision: four brothers buying the family agency with a $50,000 bank noteLessons from Jim’s father: war survivor, project-driven entrepreneur, relentless relationship builderWhy “burning the ships” shaped their mindset toward business survivalGrowing from $150K in revenue to multi-location expansion across IndianaThe risks and realities of managing satellite offices before technologyNegotiating underwriting authority and building carrier leverage (the Maryland story)Why autonomy without accountability exposed the limits of expansionFlatline years, hard cash-flow seasons, and bearing leadership pressure aloneIntegrating faith and business through CBMC, mentorship, and personal convictionThe challenges—and necessity—of generational successionWhy ownership changes everythingLegacy thinking: shifting from building a company to investing in grandchildren

In this powerful episode of Risk and Resolve, Wendell Potter shares his journey from health insurance executive at Cigna and Humana to becoming one of the most prominent whistleblowers in American healthcare reform. After decades inside the system, Wendell reveals how corporate priorities, shareholder pressure, and political influence shaped the modern insurance landscape—and why he ultimately chose to testify before Congress.Main Talking Points:        •        Growing up in rural Tennessee and early journalism career        •        Transition from reporter to insurance executive at Humana and Cigna        •        Inside look at shareholder-driven healthcare corporations        •        How propaganda shaped public opinion on healthcare reform        •        The rise of high-deductible plans and “consumer-driven healthcare”        •        The Clinton healthcare battle and the Affordable Care Act        •        Medicare Advantage, vertical integration, and PBMs explained        •        The “road to Damascus” moment that changed his life        •        Testifying before Congress and becoming a whistleblower        •        What a fair and sustainable healthcare system could look like

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Erik Cooper, a leader whose career path moved from music to accounting to ministry—and back into the marketplace with a mission. Erik shares how CRF (Community Reinvestment Foundation) leverages affordable housing and assisted living to generate profits that fund global missions through The Stone Table. They unpack the sacred–secular divide, what it means to work from “it is finished,” and how business leaders can view their work as worship and service. From family legacy and nonprofit strategy to the Great Commission and the unreached, this conversation is a blueprint for mission-minded leadership in the marketplace.Main Talking Points:Erik’s nonlinear journey: Belmont music major → IU accounting → worship pastor → church planter → nonprofit presidentThe founding model of CRF: acquiring affordable housing to generate profits for global missionsHow nonprofit real estate can combine high-quality housing impact with sustainable mission fundingWhy The Stone Table was created to bring missions giving and marketplace mobilization in-houseThe meaning behind “The Stone Table” (Narnia inspiration) and anchoring the org to the gospel story“Tetelestai” / “It is finished” as the foundation for work, identity, and purpose in businessDismantling the sacred–secular divide: why marketplace work matters to GodPractical coaching for leaders: putting your work inside God’s story, not asking God to bless your story“Avodah” (labor / worship / service) and viewing everyday work as worshipful serviceMarketplace as missions strategy: why business is often the access point in unreached regionsFamily leadership dynamics: working with his dad and daughter; legacy and stewardshipRisk & Resolve: church planting as entrepreneurial risk; unfinished goals (kids debt-free + global gospel access)

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Indiana Lieutenant Governor Micah Beckwith to explore his journey from ministry and agriculture into statewide leadership. Beckwith shares why he believes faith and politics are inseparable, how grassroots organizing reshaped Indiana’s lieutenant governor race, and why rural communities and agriculture are central to America’s future. From culture wars and education to farming, governance, and the risks of public service, this episode offers a candid look at leadership rooted in conviction.Main Talking Points:Beckwith’s upbringing in agriculture and the dairy industry, including the Moose Tracks origin storyFrom worship pastor to politician: why ministry led him into public officeThe role of faith in governance and why churches should engage civic lifePublic education, parental rights, and cultural influence on the next generationCOVID-era leadership, religious exemptions, and defending individual libertyHow Indiana’s lieutenant governor is chosen through a delegate conventionGrassroots politics: visiting all 92 counties and winning by 63 votesChecks and balances between governor and lieutenant governorAgriculture as national security and Indiana’s economic backboneRevitalizing rural Indiana through infrastructure, broadband, and Main Street investmentRisks of leadership, public criticism, and standing firm in conviction

Growth comes from clear values, brave creativity, and showing up for clients when it matters most. In this episode, we sit down with Chance Benbow, CEO of JDA Worldwide, to explore how a client-first mindset and faith-informed leadership drive measurable results across brand, digital, PR, and media.We dig into how courageous creativity, face-to-face trust, and service orientation turned a Midwestern agency into a long-term growth partner for purpose-driven brands. Chance shares lessons from his career, including:• Childhood lessons decoding ads • Launching an agency in his twenties • Faith-driven values and leadership • Beating the 18-month client churn • Building culture through in-person collaboration • Creativity across brand, web, PR, and media • CEO personal branding and impactful PR • Risk, resolve, and founding IntersectionChance also shares candid insights on pride, legacy, hiring for temperament over résumé, and anchoring campaigns to measurable growth goals rather than shiny deliverables.If this episode resonates, subscribe, share with a teammate, and leave a review—then ask yourself: what part of your growth plan needs more courage and clarity today?

Cyber Risk Isn’t Just Tech—It’s Business ContinuityCyber threats aren’t just a tech problem—they’re a business problem. In this episode, we bring together a CISO and a senior cyber broker to show how organizations can prepare, protect, and recover when ransomware, email compromise, or vendor outages hit at the worst possible moment.You’ll learn:What the latest FBI numbers really mean and why human error drives most lossesHow to move from vague worry to an evidence-based risk register leadership can fund and trackThe essential building blocks of a modern security program: policies people follow, technical controls that stick, and alignment to frameworks like NIST CSF 2.0 or CIS ControlsRecovery strategies that work under pressure: tested business continuity, documented incident response plans, disaster recovery, and the 3-2-1 backup strategy with routine restore testingCyber insurance demystified: first- and third-party coverage, breach response, forensic support, business interruption, cyber extortion, social engineering, regulatory actions, and reputational harmWhat underwriters expect today—MFA, EDR, offline backups, and phishing training—and how brokers can advocate for better termsAI-driven scams and verification protocols to strengthen defensesWe also break down how to align your cyber insurance with your security posture, so coverage responds when you need it most. With layered defenses, practiced playbooks, and clear coverage, you can absorb shocks and keep revenue moving.If this episode helps you spot a gap in your defenses, subscribe, share with a teammate, and leave a review highlighting the one control you’ll implement this quarter.

In this powerful episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Chris Deacon—former New Jersey Treasury official, whistleblower, and author of The Great American Healthcare Heist. Chris shares how she uncovered widespread fraud and manipulation in one of the country’s largest public health plans, why she walked away from her role, and the moral, personal, and professional cost of exposing the truth. From pharmacy benefit games to $100M settlements, this is a rare, behind-the-scenes look into how the system really works—and what it takes to change it. Main Talking PointsChris’s background: from bankruptcy attorney to managing an 820,000-member state health planThe questions that exposed flaws: “Discount off what?” and “Don’t we want smart disruption?” Her discovery: being billed $2.1M for a $675K procedure—and the rigged system behind itHow vendors manipulated EOBs and plan billing against contract termsFiling the whistleblower case that led to a $100M+ recovery for New JerseyWhy she left government—and the chilling threats she faced afterwardThe broader problem with PBMs, rebates, and healthcare middlemenHer call to action for fiduciaries and employers to stop accepting “that’s just how it’s done”Her book, The Great American Healthcare Heist, and what it revealsWhat’s next: unsealing the rest of the case and continuing the fight for transparency 

In this forward-looking episode of Risk & Resolve, Ben Conner and Todd Hufford share predictions for 2026 across interest rates, employment trends, healthcare innovation, and the rising costs of insurance. They discuss the economic forces driving employer benefits strategy, how drugs like Zepbound and Mounjaro are reshaping budgets, and why some employers may start treating healthcare like a utility. From remote work realignment to the rise of PBM bypass tools, this is a must-listen for CFOs, benefits advisors, and business leaders planning ahead.Main Talking PointsInterest rate history, outlook, and its downstream impact on business investmentReturn-to-office movement: trends, motives, and generational career impactThe GLP-1 effect: Zepbound, Mounjaro, and why Eli Lilly is reshaping Indiana’s economyWhy 2026 might be the most expensive year yet for employer health plansLarge claimants and unit cost inflation as primary insurance driversThe potential return of Medicare-for-All momentum and political implicationsDirect-to-consumer pharma: LillyDirect, Trump Rx, and bypassing the PBMHow GoodRx, Mark Cuban’s Cost Plus, and Scriptco are disrupting traditional pharmacyEmployers rethinking benefits: the need for felt value and compensation ROILong-term goal: managing health plans to CPI, not medical inflation myths 

Insurance sounds straightforward—until markets tighten, umbrellas shrink, and carriers pull back. In this episode, we sit down with Steve Duff, CEO of the Big “I” of Indiana, to unpack what’s really shaping the future of independent agencies. From rising premiums and courtroom pressures to capital, consolidation, and community, Steve brings clarity to the forces colliding across the industry—and what it takes to keep local expertise strong when the stakes are high.Steve shares his journey from a 22-year-old lobbyist to association leader and opens the playbook on how Indiana sustains a resilient property-casualty market through targeted advocacy, practical education, and intentional connection. It’s a candid look at leadership, market realities, and the systems that help agencies not just survive—but stand up stronger.Key Topics We Cover • Indiana’s association structure and why it works• Shifts from classroom CE to online learning• Community building through low‑cost events• Legal support, E&O access, and M&A guidance• Agency consolidation, valuations, and regeneration• AI as efficiency, not a relationship replacement• How lobbying actually works at the Statehouse• Tort reform priorities and nuclear verdict costs• Third‑party litigation funding and transparency• Perpetuation planning and leadership lessonsWe close by connecting the dots between the Statehouse, the courthouse, and your clients’ premiums. Steve explains how education-first lobbying, coalition building, and targeted tort reform could stabilize capacity and pricing—and why nuclear verdicts ultimately hit everyday families, farms, and small fleets. He also reflects on leadership lessons learned, the responsibility of serving members well, and his goal to leave the association stronger than he found it.If you care about keeping insurance local, affordable, and smart, this episode delivers insight you can use now. Subscribe, share it with a colleague, and leave a review with your biggest takeaway or question—we’ll feature listener feedback in an upcoming episode

What if the most valuable benefit in your company isn’t a perk, but a person? In this episode, we sit down with Marcus Schrader—president and CEO of Workforce Chaplains—to explore how confidential, relational care inside the workplace is addressing the emotional and spiritual needs that traditional EAPs and wellness programs often miss. From shop floors to corporate offices, Marcus reveals why more leaders are investing in chaplains and care coaches to strengthen culture, retention, and performance. Here’s what we dive into: • faith roots and discovery of corporate chaplaincy• founding story and early risks• scale across companies, states and locations• post‑2020 surge in need and demand• inclusive care model without proselytizing• where and how conversations happen• triage boundaries and referral networks• part‑time team model and recruitment• ROI for leaders, retention and culture gains• transformation stories and long‑tail impact• fatherhood insights that shape care• resolve to lead at home and at workWhether you’re rethinking employee support, exploring care coaches, or building a culture where people feel truly seen, this conversation gives you a practical roadmap to start. If the insights resonated, subscribe to the show, share this episode with a leader who values people, and leave a review to help others discover these conversations. 

In this episode, Ben and Todd sit down with Dr. Chad Nowlin, a Doctor of Physical Therapy and founder of Energy Physio. Dr. Chad shares his journey out of the traditional corporate physical therapy model and unveils his cash-pay approach focused on root cause pain relief. He opens up about the limitations of diagnosis-based care, the power of preventative MSK strategies for employers, and his discovery of the Keystone Reset, arguing that better outcomes are achieved by changing the way people move, not just how they feel.Main Talking PointsDr. Chad's path from a high-volume corporate physical therapist to a cash-pay entrepreneur.The critical differences between insurance-based and cash-pay physical therapy models.The philosophy behind the Keystone Reset and treating the whole body (ankles, hips, shoulders) to solve local pain (e.g., low back).Why pain is a "lagging indicator" and the focus should be on leading indicators like movement quality.The huge opportunity for preventative MSK screening for employers and its ROI.A new model for triaging care using virtual assessments and navigating patients to high-quality local cash practitioners.How this preventative framework can drastically reduce employer work comp and health plan claims by addressing issues before they require surgery, injections, or excessive medication.

In this episode, Ben and Todd sit down with Michael Klein, Executive Vice President of Personal Insurance at Travelers. Michael shares his 35-year journey through the industry from actuary to executive leader and opens up about setbacks, leadership, early career talent, digitization, and why insurance is one of the most misunderstood but meaningful careers in America.Main Talking Points • Michael’s path from math major to actuary to EVP • Career setbacks, resilience, and leadership insights • Travelers strategy and the future of personal lines • Digitization in the independent agent channel • Why insurance is misunderstood and why it matters • Early career talent, internships, Gamma Iota Sigma • Agency and carrier partnership opportunities • Stewardship, legacy, and investing in the next generation

Discover how Tommy Martin, CEO of The Tebow Group, turned early business failures into nationwide success and now dedicates his life to amplifying faith, hope, and love through the Tim Tebow Foundation. In this inspiring episode of Risk and Resolve, Tommy shares:        •        His journey from an “accidental” business owner to building billion-dollar financial firms.        •        Lessons learned from early business failures that fueled future success.        •        How timing, innovation, and relationships created rocket-ship growth.        •        The mission of the Tim Tebow Foundation to serve the “real MVPs” – the most vulnerable people.        •        Behind-the-scenes stories of anti-human trafficking, orphan care, and special needs ministries.        •        How impact-driven investing is changing the game for business owners and communities.

Journalist and author Bob Welch joins Risk & Resolve to unpack the making of Resolve, the true story of Lt. Clay Connor’s impossible WWII survival in the Philippines—and what it teaches us about courage, leadership, loyalty, and truth in storytelling. We also dig into the state of journalism, faith, and the duty to honor unsung heroes.  Main talking points        •        Why Welch writes people, not “war,” and how Resolve came to be        •        Clay Connor’s unlikely path from untested officer to respected jungle leader        •        The pivotal alliance with the Aeta (Pygmy) community and what courage looks like in practice        •        How to craft narrative: foreshadowing, “breadcrumbs,” keeping secrets, earning the ending        •        The collapse of local newspapers, objectivity, and standards in modern media        •        Integrating faith, integrity, and service into life and work        •        Handling a complicated legacy: telling the whole truth about a hero’s life        •        The near-miss film deal and why this story still begs for the big screen        •        Risk taken: Welch’s 2,653-mile Pacific Crest Trail and how it reshaped his confidence        •        What’s next for Welch: finishing a novel and continuing to mentor writers

In this riveting episode, Clay Conner continues his firsthand account of life in the Philippine jungles during World War II. He reveals the inner workings of the guerrilla resistance, the ruthless political shifts among the Huk bands, and the moral decisions that defined survival. Clay also shares shocking and deeply human stories of Filipino bravery, cultural encounters, and how lessons from war carried into business and life decades later.Main Talking Points:The transformation of the Huk resistance and infiltration by political forcesClay’s insights on leadership, control, and manipulation learned from guerrilla warfareHis near-fatal confrontation with fellow American Lt. Tony RamseyGraphic realities of survival—meals, scarcity, and trust in Filipino alliesThe moral and emotional toll of jungle warfare and betrayal among AmericansStories of loyalty and cultural respect between Clay and the NegritosLessons Clay later applied to business and leadership in peacetime

In this Solution Spotlight episode of Risk & Resolve, host Ben Conner sits down with Jory Zunich, SVP of Growth at Nice Healthcare, to explore how one company is rewriting the rules of primary care. From a founder’s frustration with a broken system to a nationwide movement delivering affordable, accessible care — this conversation reveals how healthcare can finally work for everyone.Episode Highlights:The origin story of Nice Healthcare — born from a father’s $700 emergency bill and a mission to fix careHow virtual, in-home, and workplace visits remove the need for clinics entirelyWhy 70% of everyday healthcare can now be delivered at no cost to employeesThe secret to Nice Healthcare’s quality — full-time, W2 care teams, not gig workersHow the model includes free prescriptions, labs, X-rays, mental health, and physical therapyWhy employers across 15 states love it — lower costs, faster access, and real ROIThe 2026 Indiana launch and exclusive partnership with leading broker firmsA forward-looking episode on innovation, empathy, and the reimagining of American healthcare — not through more complexity, but through simplicity, trust, and care that comes to you.

In this episode of Risk & Resolve, Ben Conner and Todd Hufford dive into Clay Conner’s harrowing encounter with the Hukbalahap rebellion, his relationship with the Negrito tribes, and his reflections on freedom, leadership, and legacy. A gripping look at war, loyalty, and the human spirit amid chaos in post-war Philippines.Episode 6 of Risk & Resolve continues the incredible story of Clay Conner — American officer, survivor, and reluctant hero of the Philippine resistance. This chapter explores:        •        His capture and confrontation with the Hukbalahap (Huks) rebellion        •        The rescue led by 400 Negrito tribesmen        •        How political power and betrayal shaped his mission        •        His deep connection and admiration for the Negrito people        •        Reflections on Filipino culture, the war’s moral toll, and America’s role in the Pacific        •        His vision for rebuilding and his longing to return to help the Negritos thrive        •        Insights into guerrilla warfare organization and post-war Philippine politicsA story of courage, conviction, and compassion that bridges history, faith, and legacy.

ACSI President Larry Taylor joins Risk & Resolve to unpack the past, present, and future of Christ-centered education. We talk quality guardrails, teacher pipelines, global growth (especially Africa), and how churches and schools can partner to disciple the next generation.  Main Talking PointsLarry’s journey: from public-school coach to leading Prestonwood Christian Academy and now ACSIStartup-to-scale lessons: facilities, strategic planning, and “quality control parameters” for mission fidelityPaying teachers fairly without pricing out families: tuition assistance and sustainable financial modelsSchool choice momentum, church partnerships, and stewardship of shared spaceNon-traditional growth: hybrid, homeschool, and online options—meeting “digital native” demandVision 2030: new fields of ministry, educational resources (AI/digital), missional alliances, teacher/leader pipelineVision 2050 focus: Africa’s population boom, training leaders in sensitive regions, and U.S. “education deserts”AI as reach and rigor: multilingual PD/content, teacher assistants, and worldview/Socratic toolsPost-COVID enrollment trends: leveling in places, strong demand pockets with long waitlistsPersonal finish line: legacy, grandkids, and handing off a mature global model at ACSI

In Episode 5 of the Clay Conner series, we follow Clay from jungle guerrilla to front-line truth-teller as U.S. forces return to the Philippines. He challenges brass on enemy positions, recounts staggering losses near Clark, and shares the surreal postwar debriefs in Washington—plus the unlikely Hollywood connection that led to his True Magazine story.Main talking points:Jeeping behind the lines to link up with Rangers and ignoring “stay on the American side” ordersClay’s “you’re not talking to some dummy” briefing to a general—and the deadly proof that followedArtillery hidden in mountain fortifications and catastrophic division losses near Clark/ConcepcionThe personal side: the lost childhood “monkey” keepsake and the humanity Clay tried to preserveClose-quarters split-second decisions and the lifetime weight they carried21 rough days home by transport ship—and the wartime correspondent who changed that voyagePentagon debriefs: helping identify fallen comrades and the fast promotion that finally caught upPostwar pivots: Wharton guidance, leaving Bulova, and building The Conner Agency

In this episode of Risk & Resolve, Ben Conner and Todd Hufford sit down with Jon Tice, SVP of Mission at IMMI, pastor, and author of The Golfer’s Guide to Understanding Your Wife. Jon shares his journey from church leadership to the business world, how faith and values guide IMI’s global impact, and the lessons he’s learned about marriage, purpose, and leaving a legacy.Key Talking Points:Jon’s journey from ministry to business leadership The “turtle on a fence post” analogy and the people who shaped his life Lessons from 39 years of marriage and writing his book on relationships IMMI’s transformation into an ESOP and its faith-friendly culture The challenge of balancing faith and business decisions at scale Leadership, mentorship, and chasing impact in the last third of life 

In this Risk & Resolve episode, we sit down with lifelong friends and WellBridge Surgical co-founders Dr. Eric Inman and Jeff Williams to unpack how they’re flipping the traditional healthcare script—paying surgeons more while cutting total surgery costs 45–60%. We get the backstory from fourth-grade friendship to opening day, the pushback from big systems, and the exact pricing mechanics that make bundled, transparent surgery work for self-funded employers and families.Main talking points:        •        From fourth-grade friends to co-founders: why they took the leap        •        What anesthesiology reveals about surgeon quality and building a winning team        •        The “Field of Dreams” first year: 1 case a week to 150+ a month        •        How bundled pricing pays surgeons more while saving employers 45–60%        •        Implants, vendors, and why hospitals prefer higher sticker prices        •        The barriers: TPAs, contracts, and system incentives “by design”        •        Real numbers: first-day savings and million-dollar+ annual impact for clients        •        Culture wars: the personal and professional cost of disrupting a bloated system        •        What’s next: WellBridge Health—infusion, Rx, data, and additional locations        •        Practical takeaway for CEOs/CFOs: make members care, design the win-win-win

Founder and CEO of Robo Source, Jason Beutler, joins Risk and Resolve to share his journey from failed startups to building a thriving automation and AI-driven consulting firm. Jason breaks down the truth about artificial intelligence, how business leaders should think about AI, and why his mission is centered on empowering people—not replacing them. We explore the evolution of technology, the misconceptions around AI, the art of prompting, and the role of meaningful work in company culture.Main Talking Points: • Jason Beutler’s entrepreneurial journey and lessons from early business failures • How Robo Source evolved from consulting to holistic workflow automation • The biggest misconceptions about AI and what it actually does • How to create effective prompts for ChatGPT and other AI tools • AI bias, truth, and why human-like responses matter • The role of AI as a tool versus a business strategy • How automation can empower teams to focus on meaningful, impactful work • The accelerating pace of technology and where it’s headed • Communication challenges and lessons learned as a business leader • Jason’s future vision: transitioning from consulting to a product company

In Part 4 of the conversation with WWII guerrilla fighter Clay Conner, we dive deep into his final months in the Philippine jungle before meeting American forces. Clay recounts life-or-death battles, rescuing downed pilots, and the ingenious traps that kept Japanese troops from advancing. From resourcefulness in survival to the emotional moment of seeing U.S. planes overhead after years in hiding, this is a raw and unforgettable look at courage, strategy, and resilience in war.What you’ll hear in this episode:        •        Clay’s unique relationship with local leaders and the trust they built.        •        The daily challenges and dangers of jungle life.        •        Ingenious defenses like “pig traps” to halt Japanese advances.        •        The rescue of downed American pilots and the secrecy surrounding it.        •        Life-or-death battles fought with minimal supplies and firepower.        •        Clay’s emotional first sighting of American planes in December 1944.        •        Coordinating with local forces to prepare for the American landing.        •        The intense final battle before marching to meet U.S. troops.        •        Why Clay’s wartime experience never fit into post-war veteran groups.        •        Reflections on recognition, memory, and telling untold stories.

In this episode of Risk and Resolve, hosts Ben and Todd sit down with the renowned Nurse Deb Ault, founder of AIMM – Ault International Medical Management, to discuss how she’s reshaping the broken U.S. healthcare system. Deb shares the pivotal moment that led her to leave bedside nursing, the shocking truth about how money often drives life-and-death decisions in hospitals, and her mission to provide patients with ethical, proactive medical management.Listeners will learn: • The life-changing story that inspired Deb to start AIM. • Why healthcare costs and patient outcomes are often at odds. • How AIM’s nurses and doctors advocate for patients and employers. • Deb’s bold executive orders to fix U.S. healthcare if she were in charge. • Why patient advocacy and “righteous indignation” are key to change.

In this gripping episode, we continue Clay Conner’s harrowing World War II journey through the jungles of the Philippines. From dodging Japanese patrols and surviving against impossible odds to encountering pro-Japanese informants, life-or-death escapes, and building alliances with the elusive Pygmy Negritos, Clay’s story is a raw look at survival, loyalty, and the moral dilemmas of war.Key Talking Points: • Clay’s first encounters with the Pygmy Negritos in 1943 • Life in remote guerrilla hideouts and surviving Japanese raids • The betrayal by Fred Al Vedra and the harsh realities of war-time survival • Narrow escapes from Japanese patrols and life-or-death survival techniques • Crossing Clark Field through 20,000 Japanese soldiers undetected • The moral complexities of judging survival decisions in wartime • Forming alliances with locals and earning trust in the mountains • Stories of incredible bravery and selflessness from Filipinos who risked their lives • The pivotal role of the Zambales Mountains and Mount Pinatubo in guerrilla operations • How the Negritos later trained U.S. troops for Vietnam jungle survival

Dave Chase shares how Health Rosetta is creating a blueprint for employers to deliver world-class healthcare at half the cost while building an entirely new healthcare supply chain model. As a former Microsoft executive who founded Health Rosetta after witnessing a friend's death due to healthcare system failures, Dave explains how the current system is collapsing and why it needs complete replacement rather than incremental changes.• Health Rosetta consists of a framework, ecosystem, technology platform, and Nautilus Health Institute for open-sourcing solutions• System collapse evidenced by hospital closures, provider burnout, and 100 million Americans in medical debt• Alaska Native healthcare system transformation provides proof that community-owned health plans can achieve world-class outcomes• Access to claims data is essential for employers to understand and optimize their health plans• The Plan Grader tool helps employers objectively evaluate their health plans and create improvement roadmaps• Open-sourcing successful strategies accelerates healthcare transformation across communities• Employers implementing Health Rosetta principles reinvest savings into employee benefits like education and expanded healthcare access• Rosetta Fest brings together benefit advisors, employers, clinicians and solution providers to share successful strategiesJoin us at Rosetta Fest in August to learn from employers implementing successful healthcare strategies and access resources from the Nautilus Health Institute.

Henry Clay Conner recounts his harrowing escape from Japanese forces in the Philippines and subsequent 34-month survival in the jungle during WWII while battling tropical diseases and navigating complex political alliances.• Escape from Bataan on April 9, 1942, as Japanese forces broke through American and Filipino defenses• Climbing treacherous mountains and drinking contaminated water while suffering from malaria, dengue fever, and dysentery• Finding shelter among supportive Filipino families who risked execution to hide American soldiers• Close encounter with the communist Huk guerrillas who put Clay on "trial" before his daring escape with fellow Americans• Evading a 300-strong Japanese force hunting them with a price on their heads• Living among the Negrito people in remote jungle areas and adopting Filipino clothing and identity • Learning Tagalog and other Filipino dialects to survive while navigating the complex political dynamics of occupationIf you enjoyed this episode of my grandfather's war story, join us for the next installment, where we'll continue exploring his remarkable journey of survival.

Jeff Mosley shares his 28-year journey as a Chick-fil-A operator, revealing how his path from ministry to marketplace leadership created a culture of care that transforms lives far beyond the restaurant industry.• Transitioning from 15 years in ministry to finding purpose in business through Chick-fil-A• Starting at a low-volume mall location and not writing a profit check for three years• Managing teams of 100-120 employees across two locations with remarkably low turnover• Creating benefits beyond paychecks: college tuition programs, financial literacy, and personal development• Viewing fellow operators as partners rather than competitors through an abundance mindset• Navigating COVID challenges with innovation while experiencing 28% business growth• Learning from Truett Cathy's legacy and principles that built Chick-fil-A into America's third-largest restaurant company• Empowering team members and fostering alignment with purpose as key leadership strategies• Developing youth through mentorship and helping them find their calling• Building leadership pipelines that have launched seven team members into becoming operators"I tell you what, I can do it alone, but why would I want to? There's just something so powerful about engaging with others... When we're aligned as a market, my goodness, there's nothing we can't do together."

Henry Clay Conner, Jr. shares his extraordinary WWII experience from joining the 27th Bomb Group as a communications officer to becoming a guerrilla leader in the Japanese-occupied Philippines. His candid account reveals how unprepared American forces were for the reality of war in the Pacific and the cultural misunderstandings that led to tragedy.• Born in Indianapolis on August 31, 1918 and graduated from Duke University in 1940• Joined the Army Air Force in January 1941 with minimal training in communications• Assigned to the 27th Bomb Group, the first complete bomb group sent overseas in US military history• Stationed in the Philippines when Japanese forces attacked just hours after Pearl Harbor• Received no cultural orientation about Japanese attitudes toward prisoners of war• Heard President Roosevelt describe American forces in Bataan as "expendable"• Chose to escape rather than surrender when Bataan fell on April 9, 1942• Survived for 34 months behind enemy lines, leading guerrilla forces with Filipino support• Witnessed firsthand how Japanese occupation forces mistreated Filipino civilians• Credits Filipino loyalty and support for his survival throughout the occupation

Jason Starner, Commercial Team Lead at Conner Insurance, shares his journey from a banking background to insurance professional and the pivotal risks that shaped his career. Reflecting on 25+ years in the industry, he discusses his unexpected path into insurance and the valuable lessons learned along the way.• Growing up in rural Ohio with a father in banking initially led Jason to assume he would follow that career path• His first real exposure to insurance came through a finance class at Bowling Green State University• Early career anxiety about meeting experienced insurance professionals was overcome by purposefully seeking relationships with top agencies• The transition from carrier representative to agency side required taking a significant risk - "burning the ships" on his previous career• Transparency with clients and team members has been fundamental to building successful relationships• Current insurance market continues to be challenging with general liability claims and "nuclear verdicts" driving increases• Mentoring early career talent provides as much fulfillment now as closing new business• Taking calculated risks earlier in your career can lead to unexpected growth opportunitiesInsurance is about relationships first—listening, empathy, showing up consistently, and following through on promises. If you do these things and focus on transparency, the technical expertise naturally falls into place.

Andy Long shares the fascinating journey from high school teacher to dealer principal of Royal Auto Group, weaving together family legacy, automotive industry insights, and personal growth across three generations of leadership.• Royal Auto Group began in 1969 when Andy's grandfather purchased a Chevrolet dealership in Bloomington, Indiana• The company now operates three locations with six brands: Toyota, Mazda, Volvo, Subaru, Volkswagen, and Audi• Andy initially pursued teaching before joining the dealership for a "one-year internship" that evolved into a lifelong career• Car buying has transformed dramatically – from multiple dealership visits to primarily online research and communication• New car sales operate on thin margins as a volume business, while used cars offer more profit potential due to their uniqueness• Current tariffs are significantly impacting manufacturers, who are largely absorbing costs rather than raising consumer prices• The electric vehicle market faces challenges despite government incentives – consumer adoption has slowed amid concerns about range, infrastructure, and cost• Pending legislation in California could mandate elimination of new gasoline vehicles, creating major industry uncertainty• Balancing work and family differently than his grandfather led to a pivotal confrontation that transformed their relationship• Andy's grandfather's late-in-life spiritual transformation became one of his most meaningful memories

Trevor Daer, President and Founder of Granite Peak Analytics, reveals the hidden complexities of Pharmacy Benefit Managers (PBMs) and why specialized consulting is crucial for self-funded health plans. He shares his journey from corporate burnout to creating a company that helps employers navigate the convoluted PBM landscape and avoid overpaying for prescription benefits.• PBM consulting helps benefits advisors navigate pharmacy complexity and secure better contracts for clients• Granite Peak Analytics was founded after discovering independent pharmacies were being squeezed by PBMs while employers overpaid• The pharmaceutical supply chain involves manufacturers, wholesalers (McKesson, Cardinal, AmeriSource Bergen), pharmacies, PBMs, and employers• "The Big Three" PBMs (Optum, Express Scripts, CVS Caremark) control 80-85% of the market and are vertically integrated with insurance carriers• PBMs have approximately 45 different revenue streams, creating misaligned incentives where they profit as drug costs increase• Employers without specialized PBM consulting typically overpay by up to 50% on their pharmacy benefits• Pharmacy costs have grown from 4-5% of self-funded plans to 25-30% today• Rebates create perverse incentives where higher-cost drugs are often preferred over lower-cost alternatives• Current trends include rising GLP-1 costs, specialty medications, and biosimilar adoption challenges• Active management of pharmacy benefits is essential, especially with expensive new therapies

The Marshall Allen Project preserves the legacy of investigative healthcare reporter Marshall Allen through an AI clone trained with his expertise to help Americans navigate medical debt. Founded by his widow after his sudden passing, the nonprofit organization aims to give 100 million Americans struggling with healthcare costs the tools to make better decisions and fight unfair billing practices.• Marshall Allen spent 18 years investigating healthcare from the patient perspective before his death in May• The MAC (Marshall Allen Clone) contains knowledge from 475 articles, books, podcasts and speaking notes• One in six Americans has medical debt in collections, making healthcare costs their #1 financial concern• The AI tool provides practical guidance on negotiating bills, finding fair pricing, and writing appeals• Available in 115 languages to serve non-English speaking communities• Victory Stories newsletter shares real examples of people who successfully fought medical bills• Accredited educational curriculum available for brokers (NABIP) and HR professionals (SHRM)• In 106 documented cases, Marshall helped individuals save an average of $15,000 each• The foundation aims to save Americans over $10 million in its first yearVisit the Marshall Allen Project website to access the MAC and learn how to fight unfair medical bills and win.

Brett Billups, CHRO of Marketplace Chaplains and author of Biblical HR, shares his 30-year journey in human resources and how he bridges his Christian faith with workplace challenges.• Stumbling into HR after seeing disconnects between management and employees at a manufacturing company• Writing Biblical HR as a personal guide before publishing it to help others apply faith to specific workplace situations• Challenging the notion that Christians should avoid accountability—holding people accountable in a godly way is actually biblical• Approaching conflict resolution with the understanding that resolving conflict is ultimately God's job• Reframing work-life balance as having one unified life dedicated to honoring God in everything• Explaining how workplace chaplains provide confidential support that traditional HR departments often cannot• Discussing the challenges of writing about diversity from a biblical perspective• Sharing how the book led to his current position at Marketplace ChaplainsIf you're struggling to align your faith with your work, remember that biblical principles represent how we were designed to function—they work whether we label them as religious or not.