CARES for Consistent Patient Experience

An episode of the Healthcare Experience Matters podcast, hosted by Healthcare Experience Foundation, titled "CARES for Consistent Patient Experience" was published on June 22, 2021 and runs 22 minutes.

June 22, 2021 ·22m · Healthcare Experience Matters

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Summary

In the second ever episode of Healthcare Experience Matters, Healthcare Experience Foundation (HXF) President Katie Owens joins the podcast to discuss CARES™ for Consistent Patient Experiences. “CARES™ is all about consistent, reliable excellent communication,” Katie said. “It's designed to equip leaders, staff, and physicians with that authentic communication style.” Communication is among the most substantial catalysts of the patient experience and a major contributor to medical errors. CARES™ focuses on five key behaviors which Katie covers on today’s podcast. These five behaviors include: Confidence Anticipate Needs Respectful Communication Engage in Care & Process Say Thank You, Make a Safe Transition

Episode Description

In the second ever episode of Healthcare Experience Matters, Healthcare Experience Foundation (HXF) President Katie Owens joins the podcast to discuss CARES™ for Consistent Patient Experiences.

“CARES™ is all about consistent, reliable excellent communication,” Katie said. “It's designed to equip leaders, staff, and physicians with that authentic communication style.”

Communication is among the most substantial catalysts of the patient experience and a major contributor to medical errors. CARES™ focuses on five key behaviors which Katie covers on today’s podcast. These five behaviors include:

Confidence
Anticipate Needs
Respectful Communication
Engage in Care & Process
Say Thank You, Make a Safe Transition

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