CARES for Consistent Patient Experience

What this episode covers

In the second ever episode of Healthcare Experience Matters, Healthcare Experience Foundation (HXF) President Katie Owens joins the podcast to discuss CARES™ for Consistent Patient Experiences. “CARES™ is all about consistent, reliable excellent communication,” Katie said. “It's designed to equip leaders, staff, and physicians with that authentic communication style.” Communication is among the most substantial catalysts of the patient experience and a major contributor to medical errors. CARES™ focuses on five key behaviors which Katie covers on today’s podcast. These five behaviors include: Confidence Anticipate Needs Respectful Communication Engage in Care & Process Say Thank You, Make a Safe Transition

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Frequently Asked Questions

How long is this episode of Healthcare Experience Matters?

This episode is 22 minutes long.

When was this Healthcare Experience Matters episode published?

This episode was published on June 22, 2021.

What is this episode about?

In the second ever episode of Healthcare Experience Matters, Healthcare Experience Foundation (HXF) President Katie Owens joins the podcast to discuss CARES™ for Consistent Patient Experiences. “CARES™ is all about consistent, reliable excellent...

Can I download this Healthcare Experience Matters episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.