CCaaS Series: Ken Presti of AVANT Communications

In this episode, Nick and Kyle welcome Ken Presti, VP of Research & Analytics at AVANT. Ken's most recent 6/12 Report, published in June 2021, tackled #CCaaS which set a nice backdrop to round out our #CCaaS series. The guys discuss the methodology of the 6/12 report, trends in the #CCaaS market (past, present, and future), and Ken gives a sneak peak at what's ahead. Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.