CCaaS Series: Ralph Flamini of Five9

In this episode of our #CCaaS series, Nick and Kyle welcome Ralph Flamini, RVP of Five9. The guys discuss the big news of the Zoom acquisition and what it means for both Five9 and Zoom. This conversation takes place against the backdrop of the current competitive landscape around customer experience, how CCaaS supports its, and the business case for making that buying decision. Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.