Change is here

A lot of teams still talk about AI like it’s some far-off future conversation. But in reality, the shift is already happening, and fast. The more interesting question now is not whether the tools are improving. It’s what teams choose to do with the extra space those tools create. This week, Sam and Roop reflected on conversations coming out of the latest Magnet meeting and kept landing on the same idea: AI and agents are most valuable when they create more room for strategy, thinking, and better decision-making. Faster workflows matter, but only if they lead to sharper insights and stronger work on the other side. Because more capacity does not automatically mean more value. Teams can use it to create more content, more meetings, and more noise. Or they can use it to become more thoughtful, more focused, and more useful to the people they serve. That’s the part of this moment we’re paying attention to. See you next week for more Little Talks! — Claudia, Chelsea, Sam, and Roop Tell us what you think!