Changing Service Management Forever - Dick Hyatt of Decisiv

Dick Hyatt, the CEO and President of Decisiv, grew his company's revenue 157% from 2014 to 2018.   Decisiv is a service event management platform provider for high value, complex commercial assets.   In this interview with Eversprint's Malcolm Lui, Dick shares how he and his team accelerated their high value sales by:   Enjoying first mover advantages after spending years educating and developing the market for their platform.  Capitalizing on the network effect of their ecosystem -- providers are now coming to them to join.  Creating a platform that has high barriers to entry and switching costs, and also provides high value to participants.