Chapter 27: White-Collar, Black Belt: Customary Scary Customers (How to engage the enraged)

Podience, I have been sitting and stewing over the complex, at times, incomprehensible approach to placating pissant customers, but here we are. Do you sometimes leave a shift sapped of vigor, or clock out immobilized with rage, exhaustion after a horrific scary customer encounter? I had my share of demoralizing encounters, and instead of leaving those experiences to wilt on the vine, I bring them here and share so that my real-world insight will not perish undisturbed. Here, I quote movies, research and shows with the subject matter pertaining to slyness, how and when to lie, and a few new buzzkill terms and acronyms I crafted just for you. Customers can be scary, but so can you remain merry, much to your customers puzzlement. F*** reprobate customers and count your stars lucky with affable ones. This particular topic is close to me, dear listeners, as you will glean from the passion in my voice. Unwind, with me, and let's show a united bind against the daily grind. -Falsetto P.S. (Procrastinated Statement) *Intro/outro track, Island Dream, courtesy of the artist, Chris Haugen.