Chris Lang: About growing with one brand for three decades and what really makes you stay.

In this episode, I meet Chris Lang, Director of Rooms at the Zurich Marriott Hotel, who has spent more than three decades growing with the same brand. We talk about what keeps someone passionate about hospitality over such a long time: strong teams, loyal guests and the constant need to reinvent both the hotel and yourself. Chris shares her perspective on creating meaningful guest experiences and why true “wow moments” often require flexibility, empathy and the willingness to look beyond standard processes. A key part of our conversation focuses on leadership. Chris reflects on the importance of listening before making decisions, involving teams and recognizing that long-term success is never achieved alone. She also shares honest advice for young professionals entering hotel operations - take opportunities, stay curious and don’t take challenges personally. An inspiring conversation about longevity, adaptability and why hospitality remains a people-driven industry at its core.