Christina Garnett talks Chief Customer Officer!

In this Marketing Over Coffee: Learn why every company needs a CCO, even if it's fractional, life after Hubspot and more! Direct Link to File Brought to you by our sponsors: Wix Studio and NetSuite Starting as a fan of Hubspot and then being hired to grow the fandom there Finding the Customer Love Language Starting as English major and considering Law, to teaching Math Leaving Hubspot to start her own Fractional Chief Customer Officer Consultancy 6:44 NetSuite is the number one cloud financial system, bringing accounting, financial management, inventory, HR, into ONE platform, and ONE source of truth. 10:10 Why the CCO is needed, you can't just add advocacy at the end Pocket CCO 16:39 Wix Studio is the web platform that gives agencies and enterprises the end-to-end efficiency to design, develop and deliver exactly the way they want to! Defining the ICP and gathering data to start The mistake of thinking the customer journey is 2D - where game theory gets applied 23:30 "Your 9 is my 7, I'm hella picky" 28:00 Any time you are asking for money Does everyone have to go for a White Glove experience? Neil Gaiman Christina is on LinkedIn and visit Pocket CCO Gen AI Course Updates done: Special Discount on the newest Generative AI for Marketing Course! Hands on excercises to put AI to work for you! USE CODE MOC now! Join John, Chris and Katie on threads, or on LinkedIn: Chris, John, and Katie Sign up for the Marketing Over Coffee Newsletter to get early access! Our theme song is Mellow G by Fonkmasters.