Citizen Development with ServiceNow

from Digital Transformation with ServiceNow · host Peter Mosca

IT backlogs. Shadow IT. Spreadsheet chaos.In this episode, we explore how ServiceNow enables organizations to scale citizen development safely -empowering business users to build applications while maintaining platform governance.Learn how a federated operating model, built-in guardrails, and tiered enablement can unlock innovation across departments without compromising control.Whether you're leading a Center of Excellence or just getting started with App Engine Studio, this episode breaks down the strategy, structure, and metrics that make citizen development succeed.🔍 Topics covered:Why IT backlogs create risk (and how citizen dev helps)Governance models: centralized, decentralized, federatedRole of CoE, app review workflows, and enablement tiersWhat kinds of apps are a good fit (and what aren't)KPIs that show it's working

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This episode is 19 minutes long.

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This episode was published on July 25, 2025.

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