Clients’ loyalty programs? Agent -- not tour operator! Project Management Platforms?

In episode 138 we chat with the lovely Lindsay Taylor of Travel Leaders 365 as they tackle three questions from an astute listener named Tim M. Thanks, Tim! Thanks to you all for your great questions from week to week. Questions :1) How to navigate clients’ loyalty programs: what are the logistics of ensuring they receive loyalty benefits, qualifying nights, miles/points? 2) Being an Agent vs. an Operator: If I want to book FIT travel, how can I safely curate customized itineraries as a travel agent and not stray into accidentally being considered a tour operator?3) Project Management Platforms! Do agents typically manage their workflow with their host agency provided CRM program only, or are there other project management platforms that are popular with travel agents?We do this every week! If you have travel industry questions, HAR likely has an answer :) Submit your burning question here: https://har.news/Friday15 and join us this Friday (and every Friday!) at 12CT for travel agent tips!TODAY’S RESOURCES: (Whitney’s podcast, Masters in Travel) (The Hive: Global directory of suppliers, properties and DMCs)[email protected] (Thomas Carpenter’s email) (Thomas Carpenter’s law firm’s website) (Complete list of travel industry specific attorneys)