PODCAST · business
Travel Agent Chatter | Friday 15
by Host Agency Reviews
We’ve got two listening delights for you on this channel, folks! 😲 Season 1 is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. Season 2 is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes!Travel Agent Chatter -- a Host Agency Reviews audio series -- inspires you with in-depth interviews featuring successful travel agents. We dig into what they do that makes their agencies flourish and how they did it.Transcripts, videos and TAC show notes can be found at https://hostagencyreviews.com/TACThe Friday 15 comes out every Friday at 12pm CT. For 15 minutes over the lunch hour we answer your travel industry questions. Submit your questions at https://hostagencyreviews.com/friday15Travel Agent Chatter and the Friday 15 are hosted by HAR's managing director, Shayna Zand and Steph Lee , the founder of the website Host Agency Revi
Episodes
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Host Responses? Identification Numbers? Leads?
This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I have submitted 2 applications to host agencies I’d like to join, however they aren’t taking new agents right now. I have another meeting...
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Host v Independent? Planning Fees? Booking Metrics?
This week’s Friday 15, we're welcoming Gina from Uniglobe Travel Center. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I am an IC with about 2 years in the business. I'm considering going out on my own because I'm not happy with my situation for many...
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Host Resources? Expansion? Finding a Niche?
This week’s Friday 15, we're welcoming Geoff from KHM Travell Group. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I joined a host agency because I wanted access to support, tools, training and supplier relationships, but sometimes I wonder if I’m actually...
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Partner vs Solo? Commissions? Group Payments?
This week’s Friday 15, we're welcoming Jackie from Nexion Travel Group. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m a brand new advisor. I have a friend who I thought would be fantastic at this as I was researching being a travel advisor. When I told...
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Marketing? Trust & New Leads? Switching Hosts?
(274) Marketing? Trust & New Leads? Switching Hosts? This week’s Friday 15, we're welcoming Chelsea from OASIS Travel Network. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I'm a newbie to the travel industry and I just started my business. I'm getting…
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Limited budgets? Multiple Bookings? Group Contracts?
This week’s Friday 15, we're welcoming Samantha from Jus Adventures. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How do you work with clients who have a limited budget but expect a five-star luxury experience? What strategies do you use to set realistic...
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Busy vs Productive? Next Trip? Higher-end Trips?
This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I feel like I’m busy all the time, but I’m not necessarily making more money. How do I figure out what I should actually be spending my time...
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Leads? Planning Fees? Training vs Selling?
This week’s Friday 15, we're welcoming Carolyn from KHM Travel Group. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m still pretty new and don’t have a huge client list yet. What would you focus on first to actually start getting consistent leads? How do...
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Follow-ups? Groups? Clients?
This week’s Friday 15, we're welcoming Josh from Global Travel Collection. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How do you follow up with a potential client without feeling like you’re annoying them? How many follow-ups is too many? I’d love to...
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Net Rates? Facebook Groups? Marketing on Social?
This week’s Friday 15, we're welcoming Jenn from Travel Planners International and Vacation Planners. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! When advisors quote net rates, where does the markup actually get calculated? The picture I keep getting is…
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Which host? Start-up? FIT?
This week’s Friday 15, we're welcoming Gina from Uniglobe Travel Center. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! While I have years of experience building my own travel plans for business, and leisure, I want to become a travel agent. The number of...
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Larger hosts? BDMs? Time?
This week’s Friday 15, we're welcoming Laura from WorldVia Travel Network! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I'm currently researching host agencies, and one thing I keep coming back to is whether I'll actually get the support I need at a…
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Airfare? Beyond Commission? Expansion?
This week’s Friday 15, we're welcoming Amy from KHM Travel! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! With airfare remaining one of the biggest travel expenses, what are some legitimate ways travel advisors can maximize value for their clients? Are…
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Find Clients? Luxury Clients? Habits?
This week’s Friday 15, we're welcoming Simon from Global Travel Collection! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I don't have a big network of friends and family to sell to. Where do successful new advisors actually find their first paying…
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Mistakes? New Tech? Switching Hosts?
This week’s Friday 15, we're welcoming Chelsea Martinez from OASIS Travel Network! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! If I join a host agency today, what are the biggest mistakes you see new advisors make in their first six months that slow down...
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Host v Franchise? Tech? Questions to ask?
This week’s Friday 15, we're welcoming Jenn Lee from TPI and Vacation Planners! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I'm trying to decide between joining a host agency or a franchise. They both seem to offer training, support, and supplier...
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Commission Changes? Terms & Conditions? Travel in Advance?
This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Jenn Lee of TPI and Vacation Planners. C'mon over and dip in to these great questions with these awesome ladies of industry. I never knew my agency had a commission scale. [percentage increased as income increased] I asked to see…
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Luxury Market? Use of AI? Need Inspiration!
This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Andrea of Outside Agents! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! 1. How does an agent who doesn’t travel in luxury themselves, break into the luxury market? I’m not understanding how…
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Tech Investment? 7-Day Setup Enough? Taking the Leap to FT?
This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Phil and Samantha Hammond of Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I watched some of HAR Wired last week, thank you. My question is what do you suggest should be the...
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Paying Commission? Boutique Suppliers? Booking Platforms?
This week’s Friday 15, we're welcoming Gina McGinnis from Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I understand some suppliers don't pay the host until after the travel date, but I've found some suppliers like FareBuzz…
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Sales near $1M in a few years. Accessible travel advisor has AT tips for you. Meet Karen.
It didn’t start with a niche, it started with a perspective. And in just a few short years, Karen has turned that perspective into a fast-growing travel business that’s on track to hit $1M in annual sales in 2026. Since entering the industry in 2022, Karen has built her business around accessible...
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DMC Quotes? IC vs Employee? IC vs Independent?
This week’s Friday 15, we're welcoming Lori Speers from KHM Travel Group! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Can you talk about the practice of DMCs presenting quotes in gross vs net commission, and is it preferred or acceptable to request one...
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FITs? Switching Hosts? Planning Fees?
Welcome to this week's Friday 15 podcast! This week Shayna's live on location at ASTA, with Carolyn Okon from Exodus Travels. And thanks to our sponsor Outside Agents for making this episode possible. Here's the questions: I am an ICF certified Travel Coach, and when I pursued my certification I...
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IC vs Independent? Selling? Marketing Activities?
This week’s Friday 15, we're welcoming Vanessa from Global Travel Collection! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I am an IC with about 2 years in the business. I'm considering going out on my own because I'm not happy with my situation for many...
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Payments? Outreach? Using DMCs?
This week’s Friday 15, we're welcoming Samantha from Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Hi!! I am a new agent (8 months) working on planning my first group trip and I want to build a girls trip to New Orleans and offer a package...
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Tour Operator vs DMC? What is Adventure Travel?
This week’s Friday 15, we're welcoming Katy from Explore Worldwide! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! A lot of us hear ‘tour operator’ and ‘DMC’ used interchangeably, and it can be hard to know who to go to for what. From your perspective, how...
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Independent? CRMs? FIT?
This week’s Friday 15, we're welcoming Bill from KHM Travel! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I'm a new-ish agent, under 3 years experience, and I have been entertaining the idea of venturing out on my own. I am currently with a host agency. I...
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Quoting? Incentives? Host Agencies?
This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! What I'm still not clear on are things like this: how do I present options and prices to a client, and give them time to make a decision? Am…
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Travel Insurance? Fees? First 30 Days?
This week’s Friday 15, we're welcoming Jenn from HAR! A huge thank you to Avoya Travel for sponsoring this episode. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How important is it to get a client to decline insurance or purchase insurance? If I send out…
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$2M in Sales. No Team. No Marketing Budget. Meet Amy!
****** Transcript + Show Notes: https://har.news/vol35 Special thanks to today’s sponsor: Uniglobe Travel Center Today’s guest took a life-changing leap, selling her home, putting everything in storage, and moving her family to Japan. What started as a bold personal decision quickly turned into...
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Closing a lead? Payment Practices? Trust?
This week’s Friday 15, we're welcoming Betsy from Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I just started as a travel agent this past September. And I do have quite a few sales, more than I expected. However, There’s been a few...
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Leads? Payment Gateways? Hierarchies?
This week’s Friday 15, we're welcoming Erwing from Oasis Travel Network! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! New advisor here, just starting out-I’m wondering if it’s possible to be successful in getting leads through online marketing only, and…
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CRMs? Tech Tools? Unnecessary tech?
This week’s Friday 15, we're welcoming Katie from Tern! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m just getting started and trying to wrap my head around using a CRM, but I’m honestly not sure what I should actually be tracking in it day-to-day.…
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Client IDs? Net vs Gross? Selling Yourself?
This week’s Friday 15, we're welcoming Samantha from Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I continue to see it recommended that we get copies of our client's ID's. However, I am unsure of a process to do this that is secure? Or…
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Corporate to Leisure? DMC Services? Destination Weddings?
This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I love your podcasts and have been a loyal listener for over 3 years. In 2023, I trained and started working as a Corporate Travel Advisor…
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Checklists? Responsible Travel? Website?
This week’s Friday 15, we're welcoming Fora! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I am working on creating more automated processes and was wondering if there is a general "checklist" of things an agent should do before each trip? I feel like I am...
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Niche from beginning? Website? FIT?
This week’s Friday 15, we're welcoming GTN! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Hi! I am looking forward to starting this next great adventure. I have a background as a paralegal that I think will serve me well in the administrative side of…
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Commission on Fees? Certifications? Facebook?
This week’s Friday 15, we're welcoming Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How common is it for a Host Agency to take a commission on the planning/consulting/concierge/other fees I charge my clients? Is it even okay to charge...
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CC Auths? Charging Fees? Switching Hosts?
This week’s Friday 15, we're welcoming Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I have several corporate clients that pay with the same card throughout the year. Can I have them sign a cc authorization form at the beginning of...
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Suppliers? Rebranded? Credit Card Authorizations?
This week’s Friday 15, we're welcoming NEST Plus with April! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! When choosing a supplier to work with, what are some questions to ask them about their support given to you and your clients. Same question for host...
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Reasonable fees? Preferred Suppliers? Thresholds for access?
This week’s Friday 15, we're welcoming Travel Leaders Market Square with Kelly and Rochelle! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How do I decide what reasonable travel fees are to charge my clients? I'm a newbie. Can you talk about how to…
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Chargebacks? Partnerships? FAM as new advisor?
This week’s Friday 15, we're welcoming Sava Travel and Byrd! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How can travel advisors protect ourselves against fraudulent chargebacks? I have terms and conditions in my TravelJoy that the clients have to sign...
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Client communication? Niches? Quoting Clients?
This week for the Friday 15, we're opening 2026 with OASIS Travel Network and Chelsea! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I have been listening to past Friday15’s and someone mentions that they send an email to prospective clients to explain HOW...
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Family travel? First year focus? Marketing activities?
This week for the Friday 15, we've got a final in-house HAR special with the entire HAR crew, Shayna Zand, Abbey von Gohren, Rita Perez and Jenn Myers! So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! What are a few things that families care about when…
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Generate Leads? FIT’s with non-preferred? Confusing Booking Platforms?
This week for the Friday 15, we've got a special in-house HAR special with Jenn Myers and Rita Perez! So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m a relatively new advisor (I started about a year and a half ago) and I am trying to understand the...
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What to Expect With Hosts? LLC’s? Partnerships?
This week for the Friday 15, it’s the RETURN OF STEPH LEE as she cohosts with Lori Speers of Levarte, now a KHM travel company. So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! I am wanting to transition from working fulltime at home for my current job, to...
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FIT best practices? Costs to join a host? Niche and make money?
This week for the Friday 15, Shayna co-hosts with Sheila Folk of Travel Industry Solutions. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I'm very confused and overwhelmed by the FIT "best practice" for travel advisors. When advisors put together a/an FIT, do...
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Help with BDMs! Group Bookings? Commission Splits?
This week for the Friday 15, Shayna co-hosts with Jennifer Dugan of Dugan’s Travels! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! I worked as an independent contractor for a brick-and-mortar agency before covid. BDMs...
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FAM trips? Switching Hosts for more support? Name & Niche?
This week for the Friday 15, Shayna co-hosts with Betsy of Uniglobe Travel Center. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I'm a disabled travel agent just starting. I'm nervous about Fam trips. how can I explain or how can a host agency help me go on…
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Using Points? New at Booking! Platforms for Booking?
This week for the Friday 15, Shayna co-hosts with Robin and Jennifer of TiqueHQ. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! 1. I am just starting out but I had a question about credit card reward points. If a client has points for flights or hotels with a...
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ABOUT THIS SHOW
We’ve got two listening delights for you on this channel, folks! 😲 Season 1 is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. Season 2 is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes!Travel Agent Chatter -- a Host Agency Reviews audio series -- inspires you with in-depth interviews featuring successful travel agents. We dig into what they do that makes their agencies flourish and how they did it.Transcripts, videos and TAC show notes can be found at https://hostagencyreviews.com/TACThe Friday 15 comes out every Friday at 12pm CT. For 15 minutes over the lunch hour we answer your travel industry questions. Submit your questions at https://hostagencyreviews.com/friday15Travel Agent Chatter and the Friday 15 are hosted by HAR's managing director, Shayna Zand and Steph Lee , the founder of the website Host Agency Revi
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Host Agency Reviews
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Frequently Asked Questions
How many episodes does Travel Agent Chatter | Friday 15 have?
Travel Agent Chatter | Friday 15 currently has 385 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Travel Agent Chatter | Friday 15 about?
We’ve got two listening delights for you on this channel, folks! 😲 Season 1 is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. Season 2 is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel...
How often does Travel Agent Chatter | Friday 15 release new episodes?
Travel Agent Chatter | Friday 15 publishes regularly with 385 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Travel Agent Chatter | Friday 15?
You can listen to Travel Agent Chatter | Friday 15 on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Travel Agent Chatter | Friday 15?
Travel Agent Chatter | Friday 15 is created and hosted by Host Agency Reviews.
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