Travel Agent Chatter | Friday 15

This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Jenn Lee of TPI and Vacation Planners. C'mon over and dip in to these great questions with these awesome ladies of industry.I never knew my agency had a commission scale. [percentage increased as income increased] I asked to see it once i learnt about it and noticed I had met the goal in 2025 for a 5% increase in commission. They agreed and said the increase would start now. Shouldn't they do end of year reviews and increase or decrease? Why should it be the agents responsibility when we don't have access to accurate accounting? Also shouldn't they pay for in arrears for the last 5 months? -Thanks from a frustrated IC I'm not sure that this question has been asked before but I am not always sure whether I should show a client my Terms & Conditions or those of my suppliers. I usually show both but I wanted to make sure this is correct. I get them to sign mine when the itinerary is accepted and with a paid deposit and at the same time those of the supplier are shown which is attached to the itinerary. —Marc CI have one set of clients who are not traveling until spring 2027 but I am not always sure what to send clients who travel in advance when everything is done with signatures and paid deposits. They are on my email list and I send my list newsletters with updates frequently but I want to make it more personal. —MarcRESOURCES:https://hostagencyreviews.com/blog/independent-travel-agent-contractshttps://hostagencyreviews.com/7-day-setup-acceleratorhttps://hostagencyreviews.com/travel-agency-softwarehttps://hostagencyreviews.com/blog/travel-waivers-protect-your-travel-agencySelltravelyourway.com

This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Andrea of Outside Agents! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!1. How does an agent who doesn’t travel in luxury themselves, break into the luxury market? I’m not understanding how I can visit the properties and know about them if I’ve never traveled there. —anonymous2. I’m interested in hearing HAR’s and the co-host’s views on how to use AI as a travel advisor. Is there a certain area where AI should be used and another where it’s not? – Cindy3. Thanks so much for taking my question. It’s less of a question and more I need some inspiration. Would love to hear an inspirational story of an advisor who made it and what they did to make that happen. — KenyaRESOURCES:https://hostagencyreviews.com/blog/what-is-dmc-destination-management-companyhttps://hostagencyreviews.com/blog/travel-agent-training-travel-agent-educationhttps://hostagencyreviews.com/blog/find-a-travel-nichehttps://hostagencyreviews.com/blog/travel-agent-fam-triphttps://hostagencyreviews.com/travel-conferences-eventshttps://hostagencyreviews.com/har-wiredhttps://hostagencyreviews.com/travelagentchatter

This week’s Friday 15, Steph Lee is back! She’ll be cohosting with Phil and Samantha Hammond of Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I watched some of HAR Wired last week, thank you. My question is what do you suggest should be the first technology investment I make once my agency is set up? —AnonymousI’m a new travel agent and have found HAR invaluable as I try to learn. I’m thinking of taking ASTA’s Roadmap Course and HAR’s 7 Day Setup Accelerator. Do I need a host agency training if I complete those? If I do ask a host agency about their training, what should I ask? – Tanya D.I’ve been selling travel since 2023. I’m getting to the point where I am thinking about leaving my full-time job but I am nervous about the income stability. What advice do you have for someone in my shoes to “Take the leap” so to speak? And how do people manage the money when it comes in so inconsistently. I’m used to my paycheck every two weeks! — Sara B.RESOURCES:https://hostagencyreviews.com/har-wired https://hostagencyreviews.com/travel-agency-software https://har.news/roadmap https://hostagencyreviews.com/7-day-setup-accelerator https://hostagencyreviews.com/blog/travel-agent-training-travel-agent-education https://hostagencyreviews.com/travel-market-research-reports https://hostagencyreviews.com/blog/take-har-s-2026-travel-advisor-survey

This week’s Friday 15, we're welcoming Gina McGinnis from Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I understand some suppliers don't pay the host until after the travel date, but I've found some suppliers like FareBuzz, Celebrity Cruises, Virgin Voyages, and Allianz pay the month after the sale or after the final payment it's made. I also know some host agencies pay out to their agents weekly, bi-monthly, or monthly. I'm curious to know the industry standard for how soon after receipt of commission from the supplier would a host agency pay the independent agent. - JenI have an interest in working with boutique suppliers, especially accommodations such as boutique hotels and Bed and Breakfasts. I'm wondering how host agencies mix with boutique suppliers? Do they generally have these connections? Am I able to make these connections and book with these suppliers using my host agencies IATA number? - LauraI'm a new advisor and the host agency's booking platform is soooo complicated! I'm still trying to make it through the training. Thinking about switching to another host. Are booking platforms so complicated in general? How can you find out? - MarshaRESOURCES:https://hostagencyreviews.com/blog/travel-agent-commissionshttps://hostagencyreviews.com/blog/travel-preferred-supplierhttps://hostagencyreviews.com/blog/what-is-travel-consortia-travel-coopshttps://hostagencyreviews.com/travel-agency-software

It didn’t start with a niche, it started with a perspective. And in just a few short years, Karen has turned that perspective into a fast-growing travel business that’s on track to hit $1M in annual sales in 2026.Since entering the industry in 2022, Karen has built her business around accessible travel, not as a checkbox, but as a core part of how she serves every single client. As a wheelchair user herself, she brings lived experience into every itinerary, helping travelers navigate a world that isn’t always designed with them in mind… and showing them what is possible.Karen is a firm believer that accessible travel isn’t just for a small subset of clients, it’s something every advisor should be thinking about. From mobility needs to invisible disabilities to simply asking better questions, she shares how advisors can create more inclusive experiences without feeling overwhelmed or out of their depth.In this episode, Karen walks us through how she’s built trust with her clients, the realities (and misconceptions) of accessible travel, and how focusing on this space has not only made her business more meaningful, but also incredibly successful.Whether you’re just starting out or looking to better support your clients, this is a conversation that might just change the way you think about accessibility in travel.

This week’s Friday 15, we're welcoming Lori Speers from KHM Travel Group! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Can you talk about the practice of DMCs presenting quotes in gross vs net commission, and is it preferred or acceptable to request one over the other? - CarrieI am a travel agent (since 2012) and own my own agency (since 2016). I am thinking of bringing on another agent and need to fully understand the differences and implications to both me as well as to the agent between me having this agent as an (a) employee, (b) and independent contractor, or (c) a subagent - KarenI am an IC with about 2 years in the business. I'm considering going out on my own because I'm not happy with my situation for many reasons. How do you know it's the right time to make this change? What do you see as the pros and cons of staying an IC and being independent?RESOURCES:What is a DMC in travel? https://hostagencyreviews.com/blog/what-is-dmc-destination-management-companyWhat is a sub agent and is it right for you https://hostagencyreviews.com/blog/travel-sub-agenthttps://hostagencyreviews.com/blog/travel-lawyershttps://hostagencyreviews.com/blog/how-industry-collaboration-supports-travel-advisor-success-spotlight-on-path

Welcome to this week's Friday 15 podcast! This week Shayna's live on location at ASTA, with Carolyn Okon from Exodus Travels. And thanks to our sponsor Outside Agents for making this episode possible. Here's the questions:I am an ICF certified Travel Coach, and when I pursued my certification I intended to building an online coaching practice to help women in major life transitions (career change, loss, divorce, etc.) find their inner bravery to face those transitions via adventure travel. As I’m coming along I’ve begun to learn I’d actually like to host my coaching via IRL experiences; group trips and retreats. My questions: ideally I am booking everything for my clients once they are on the ground, I’ve heard about FITs on the podcast, and wonder if this is what I’m trying to accomplish? If so, then what do I need to know about organizing only FIT travel in which I accompany my travelers? How do payments from the trip attendees work when I host a FIT under a host agency? How can I operate this legally and ethically, while being fair to the host agency? - CourtneyWhen changing Host agencies, is it possible to transfer clients and vendor information without doing it individually? As a courtesy, should I tell the agency that I am moving on to another agency? - PamelaDo advisors typically split their planning fees with their host agencies? If so, does it follow the commission split? Thank you! (Anonymous, please)RESOURCES:Guide to charging fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-feesWhat to think about when switching host agencies. (https://hostagencyreviews.com/blog/switching-host-agencies-5-things-to-consider)What does FIT in travel mean?https://hostagencyreviews.com/blog/fit-travel-meaning

This week’s Friday 15, we're welcoming Vanessa from Global Travel Collection! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I am an IC with about 2 years in the business. I'm considering going out on my own because I'm not happy with my situation for many reasons. How do you know it's the right time to make this change? What do you see as the pros and cons of staying an IC and being independent?I’m finding it can sometimes feel awkward or intimidating to confidently charge fees, upsell experiences, or position yourself as a premium service. What advice would you give to advisors who know they provide value but still struggle with the sales side of their business?There’s so much pressure right now for us to constantly be posting on social media, building a brand, creating content, and trying to stay visible online. What marketing activities are actually moving the needle for advisors today versus what’s just creating noise and burnout?Guide to charging fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-fees

This week’s Friday 15, we're welcoming Samantha from Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Hi!! I am a new agent (8 months) working on planning my first group trip and I want to build a girls trip to New Orleans and offer a package price and then clients can sign up to go. I have checked with Traveljoy and it appears that I am able to take payment through Traveljoy, for them to hold and then I can pay each supplier with a virtual card instead of charging the client 10 different transactions. Traveljoy would then the merchant of record and I feel this is safe. I tried getting a quote from a DMC and it's just not working out how I want and I feel like I don't have much control, so I really would rather piece it together myself since it's domestic anyway. I just feel like this would be so much more seamless for the client. Is this okay to do? Any tips or advice would be very much appreciated. (Feel free to cut/paraphrase if you decide to air this!) Thanks so much! -TiffanyI feel like I always have a question for you but you are the best at answering them. Here is my latest question. I have a new client that is a pretty big spender. I booked her on three cruises for February 2027. She is interested in booking a pre-hotel stay and possibly insurance but I have not heard back from her in a few weeks, she said should would take care of all of that later. I don't want to annoy her because she said she usually books a few cruises a year and I really want to keep her as a client. How often do you suggest I just check in with her without sounding like I am reaching out to add on to her sale? Thanks again!! Travel Dad MattI'm wondering about the economics of creating a trip for a client using a DMC or tour operator rather than piecing it together on your own? How do the commissions compare? Has anyone seen a good resource comparing the revenue of both routes? I focus on luxury FITs and land/sea itineraries primarily in Europe, East Asia and South American. I get that using a DMC to have a local person available for emergencies is helpful, perhaps even essential, but if I just book my clients through a DMC or tour operator am I limiting my income potential? And what does my client need me for if the DMC is doing all the work? - LaurieRESOURCES:What is a DMC? https://hostagencyreviews.com/blog/what-is-dmc-destination-management-companyBooking Groups - https://hostagencyreviews.com/blog/supplier-want-you-know-booking-groups

This week’s Friday 15, we're welcoming Katy from Explore Worldwide! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! A lot of us hear ‘tour operator’ and ‘DMC’ used interchangeably, and it can be hard to know who to go to for what. From your perspective, how should advisors think about working with an adventure tour operator versus going direct to a DMC?For advisors who are trying to grow their business, what are some of the biggest opportunities you see when it comes to selling adventure travel? Are there simple ways newer advisors can start incorporating it without overhauling their entire business?Adventure travel can mean a lot of different things, from soft adventure to more physically demanding trips. How can advisors make sure they’re matching the right client to the right trip, especially when they’re still learning how to qualify clients properly?RESOURCES:What is a DMC? https://hostagencyreviews.com/blog/what-is-dmc-destination-management-companyWhat is a Tour Operator - https://hostagencyreviews.com/blog/what-is-tour-operator

This week’s Friday 15, we're welcoming Bill from KHM Travel! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I'm a new-ish agent, under 3 years experience, and I have been entertaining the idea of venturing out on my own. I am currently with a host agency. I am curious about how this would work with suppliers and if this is a good idea.Do agents typically manage their workflow with their host agency provided CRM program only, or are there other project management platforms that are popular with travel agents?I keep hearing everyone talk about FIT. So what is it and how does someone specialize in it?RESOURCES:https://hostagencyreviews.com/blog/travel-preferred-supplierhttps://hostagencyreviews.com/travel-agency-softwarehttps://hostagencyreviews.com/blog/fit-travel-meaning

This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! What I'm still not clear on are things like this: how do I present options and prices to a client, and give them time to make a decision? Am I supposed to reserve all of the options first to guarantee the price, and then cancel the discarded options afterward? Or do you just present it and hope the prices don't change in the meantime? Are there other good places to find tips or suggestions for effective booking practices? I keep noticing offers from my host agency/consortia/vendors that would provide perks for my clients and bonus commissions for me.. after it is too late to claim them. How do other agents manage the flood of consumer and agent incentives so they can make recommendations that are good for their clients and good for them? - VinceI am looking for a host agency and I have never had one before. I have compared a tonne on your site and I am feeling overwhelmed. What are the main things I should be looking for in a good host agency?

This week’s Friday 15, we're welcoming Jenn from HAR! A huge thank you to Avoya Travel for sponsoring this episode. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How important is it to get a client to decline insurance or purchase insurance? If I send out a form to a client to decline insurance or confirm that they already purchased insurance and they don’t fill it out, is the email confirmation enough that I offered them the insurance and made them aware of the consequences of not having? Am I protected by that?I have a client who I’ve sent the email to a few times and they just will not accept or decline, I don’t know why. I spoke to them numerous times and they said they would do it, but they just will not do it so I just wanna make sure that I am protected. - Travel Dad MattI struggle with knowing when it’s time to raise my prices or start charging fees, how did you approach that in your business, and what helped you feel confident doing it?I’m in my first 30 days as a travel advisor and already feeling pulled in a million directions, what should I actually be focusing on right now, and what are some things I should avoid spending time on this early in my business?RESOURCES:https://hostagencyreviews.com/insurancesWe had a webinar last week - https://hostagencyreviews.com/travel-conferences-events/2026/travel-insurance-reimagined-what-today-s-travelers-expect-and-how-to-deliver-itE&O - https://hostagencyreviews.com/blog/travel-agents-need-eo-insuranceGuide to charging fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-feesTAC - https://hostagencyreviews.com/travelagentchatter/amy-freyder-epic-away-travel

****** Transcript + Show Notes: https://har.news/vol35Special thanks to today’s sponsor: Uniglobe Travel CenterToday’s guest took a life-changing leap, selling her home, putting everything in storage, and moving her family to Japan. What started as a bold personal decision quickly turned into something much bigger.Since becoming a travel advisor in 2019, Amy has grown her business to over $2 million in annual sales, all as a solo advisor.What makes Amy’s journey particularly powerful is how it’s rooted in lived experience. From fully immersing her family in life in Osaka to traveling throughout Japan and Southeast Asia, she built her business from the ground up based on real-world travel and a deep understanding of what clients truly want. Her children loved the experience so much, they even asked to stay longer.From the outside, her success might look like a smooth, upward climb. But behind the scenes, Amy has been navigating personal challenges while continuing to show up for her business and her clients.In this episode, Amy shares how she built momentum during difficult seasons, how she prioritizes her time when energy is limited, and what it really looks like to grow a business when life doesn’t slow down.Tune in for an honest, inspiring conversation about resilience, taking risks, and building a travel business that evolves alongside your life.

This week’s Friday 15, we're welcoming Betsy from Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I just started as a travel agent this past September. And I do have quite a few sales, more than I expected. However, There’s been a few instances lately, where people have reached out to me and seemed eager to work together, and I’ll respond back to them to try and set up a quick phone call or video chat to get a vision for their trip, and before I can even really provide them with a proposal, they’ve kind of moved on. Do you think there’s something else I can try and to do to progress the conversation and get closer to a sale? Am I missing something? - Travel Dad MattHello! I'm trying to figure out best practices for situations where the client does not pay for everything outright.How would you recommend handling payments done in installments (either paying a deposit and balance due, or using a tool that breaks up the payments even further)? Do you send the client a credit card authorization each time there is a payment? Should you send regular balance statements or simply forward the conformation/invoices from suppliers? What are the best practices?I'm just starting out in the business. I'm about three months in and I'm working on setting the foundation of my business. I'm completing trainings, learning about suppliers, listening to podcasts, creating a logo and social media, along with plenty of other items on my to-do! I was even able to complete my first booking for some of my family! With that said, I'm worried that because I don't have more of a legitimate business, it's going to be difficult to complete bookings with any of the leads I get. What do you suggest I do to help build up my business and get potential clients to trust in me as their travel advisor when I'm so new? - LauraRESOURCES:Getting leads - https://hostagencyreviews.com/blog/travel-leadsGreat article about payment security in general that you might want to check out - https://hostagencyreviews.com/blog/tis-q4-2025

This week’s Friday 15, we're welcoming Erwing from Oasis Travel Network! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! New advisor here, just starting out-I’m wondering if it’s possible to be successful in getting leads through online marketing only, and not tap into friends and family or local community?I am a new home-based travel agent and I am curious as to which online payment gateway host you recommend? I will be using this payment gateway only for my fee. All other payments go directly to the vendors. Any help is appreciated, thanks!Is there an actual hierarchy to the travel business? I understand we're all dependent on one another, but how would it look on a traditional organization chart? For example, do host agencies depend on suppliers, or are the suppliers what makes it possible to form a host agency? Just trying to understand the big picture of this industry!RESOURCES:Getting leads - https://hostagencyreviews.com/blog/travel-leadsGreat article about payment security in general that you might want to check out - https://hostagencyreviews.com/blog/tis-q4-2025

This week’s Friday 15, we're welcoming Katie from Tern! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m just getting started and trying to wrap my head around using a CRM, but I’m honestly not sure what I should actually be tracking in it day-to-day. Right now, I have client emails, trip details, and notes kind of scattered across different places. What are the most important things a travel advisor should be tracking in a CRM to stay organized and not let things fall through the cracks?There are so many tools out there, and I feel like every time I turn around there’s something new I “should” be using. How do I actually evaluate whether a tool is solving a real problem in my business versus just adding another layer of complexity or something else to manage?I feel like there’s a lot of pressure to use all the latest tech as a travel advisor, especially when I’m seeing what others are doing online. From your perspective, what’s something advisors often think they need technology for, but in reality, it might not be necessary or the best use of their time early on?RESOURCES:CRMs - https://hostagencyreviews.com/travel-agency-software/category/crmhttps://hostagencyreviews.com/page/har-wired

This week’s Friday 15, we're welcoming Samantha from Jus Adventures! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!I continue to see it recommended that we get copies of our client's ID's. However, I am unsure of a process to do this that is secure? Or does it need to be secure? Can they just text or email me a photo? I'd love your perspective on this. - ErinCan you talk about the practice of DMCs presenting quotes in gross vs net commission, and is it preferred or acceptable to request one over the other? - CarrieLove the podcast! I'm just over a year in as a part time agent and have been focusing on training (supplier and host agency training), building a website, and branding. Now I'm stuck on how to build a client base. I work full time in recruitment so I know that your close network isn't always going to become your client, but I've stalled out and need some inspiration. My focus is luxury leaning travellers interested in cruising with Virgin Voyages or going on safari. I have a great background in sales, event planning, dealing with ultra-high net worth clients, and I used to live in West Africa for 5 years. I know I'm well positioned to jump start this business but I feel a little lost on selling myself. Any help? - StephanieRESOURCES:https://hostagencyreviews.com/travel-agency-softwarehttps://hostagencyreviews.com/blog/what-is-dmc-destination-management-company

This week’s Friday 15, we're welcoming Jennifer from Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I love your podcasts and have been a loyal listener for over 3 years. In 2023, I trained and started working as a Corporate Travel Advisor for a small agency, remotely. I took the job because thought I needed training in GDS platforms but my true desire is to run my own leisure travel agency. I work full time, have great benefits and have mastered two platforms. My question is, is there a conflict in joining a host agency to start a leisure business, while still working with a corporate agency? I spoke with one of the host agencies on HAR and got pretty far but was then told since I would have 2 IATA numbers, I couldn’t move forward. My employee handbook at work does not cover anything about other work in the travel business and I can sign up for my own personal IATA since I am an employee. I still really want my own leisure business but need the security of another income while I build my own business. I haven’t spoken with other host agencies since I was deterred by the first one. Do you have any thoughts? Thank you for your insights. - MichelleI am based in South Africa/Namibia, specialising in travel and safaris in Southern Africa. Since 2018, I have been working directly with FIT clients (many of them from the USA), creating highly personalised tours and safaris for them. Recently, I have been considering offering my services to other travel advisors outside Africa (I guess that would be acting as a DMC). My question is: how does such collaboration work regarding fees and commissions? I charge my FIT clients a planning fee, and I know that many travel advisors, especially those based in the USA, also charge fees. Do DMC/travel specialists in the destination also charge fees to advisors, or would advisors prefer to work with DMCs that do not? Also, would I need to be associated with any of the hosting agencies (I am myself an independent operator), or how do advisors find their DMSs? Thank you in advance for sharing any insight into how such collaboration works. - LenkaCan you give any insights on how commissions work as it relates to destination wedding bookings? I’m still new the travel [advisor] industry and curious if there are any general thoughts or advice on how this might work (especially for destination weddings booked outside of DMCs). Thank you! - JoyRESOURCES:https://hostagencyreviews.com/blog/what-is-dmc-destination-management-company

This week’s Friday 15, we're welcoming Fora! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I am working on creating more automated processes and was wondering if there is a general "checklist" of things an agent should do before each trip? I feel like I am forgetting something and just want to be able to check things off (virtually). Things like "gather personal info", "make airline booking" "make hotel/resort booking" "confirm car rental" "email hotel 2 weeks prior to confirm reservation was received" "deposit due" "final payment due" "call hotel 1 week prior to confirm reservation was received and add special requests" and so on and so on. I am wondering what other agents might have included in their processes that would be a good idea to implement. - MelissaI've had a hard time summing up my niche into one word, as I'm new to the industry. My goal is to provide travel to the curious mind that is leisure, but can also include giving back to the community/land/culture through volunteering, shopping local markets, or through participating in educational experiences. It seems the appropriate name for this niche would be Eco Travel or Responsible Travel. Granted, it's difficult to be 100% environmentally friendly since some travel is unavoidable, but if you have any suggestions regarding the name or suggestions of suppliers that specialize work with this type of niche, I would greatly appreciate it. Thank you for this incredible podcast. - JamieI’m thinking about adding my booking metrics data like the number of booked cruises, flights, and destinations to my website. Do you think this is a good idea? If so, how would an agent go about adding that information to the site? All this to help build a trusting relationship with clients about the services that we provide. - QuincyESOURCES:https://hostagencyreviews.com/blog/sustainable-travel-checklist

This week’s Friday 15, we're welcoming GTN! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! Hi! I am looking forward to starting this next great adventure. I have a background as a paralegal that I think will serve me well in the administrative side of things as well as problem solving. I am thinking of specializing in accessible travel. Is this a good idea at the start or would it be better to get to know the business before specializing? - PattiAre you allowed to have your own landing page or website that can link to the website that your host agency has provided for you? How customizable are the host agency websites? - AmyI keep hearing everyone talk about FIT. So what is it and how does someone specialize in it? - HelenRESOURCES:Finding a travel niche - https://hostagencyreviews.com/blog/find-a-travel-nicheComplete guide to agency website options - https://hostagencyreviews.com/blog/travel-agency-websitesWhat is FIT and what does it mean in travel - ​​https://hostagencyreviews.com/blog/fit-travel-meaningWhat is a DMC - https://hostagencyreviews.com/blog/what-is-dmc-destination-management-company

This week’s Friday 15, we're welcoming Dugan’s Travels! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How common is it for a Host Agency to take a commission on the planning/consulting/concierge/other fees I charge my clients? Is it even okay to charge commission on my planning fee given that I am an IC? For this question, I'm not asking about a payment processing fee if you use the Host payment processor. Rather, I'm talking about applying the same commission split to both sales and any fees I generate. Obviously, this would significantly impact my total profit if I have to give my HA 20 or 30% of my fees.What do you think is the most valuable certification? Travel Institute offers the CTA, CLIA has certifications as well as my Consortium Travel Leaders offers Leisure Travel and Luxury travel certificates. - ReginaI'm a newbie to the travel industry and I just started my business. I'm getting very close to choosing a host agency and I’m super excited to get started. I have a question about marketing on Facebook. Is it more beneficial to have a company page or group? Or both? I know the FB algorithms can be wonky, so I want to make sure I'm reaching a wide audience. - Shelly

This week’s Friday 15, we're welcoming Uniglobe Travel Center! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!I have several corporate clients that pay with the same card throughout the year. Can I have them sign a cc authorization form at the beginning of the year and how often do you suggest I renew it? They are extremely busy people and I cannot ask them to complete the form for each and every flight they need.I would love continued conversations about how to execute charging fees when different trips take such a different amount of time. Some people know what they want - some don't. I've been experimenting and every person I've told an hourly fee (I've tested it at $75 and $100 and gave my estimated timeline, they've passed on my services.) So I haven't gotten any fees in the 6 months I've been working on this. I've had some great success, but I have also wasted a ton of time with people shopping me and then taking my itinerary and booking it elsewhere to save $20. (especially on FIT trips) I've got to take control of my time and energy and make sure I'm spending time with the right people. But I have no idea how to actually implement fees and what a reasonable rate/package is. And I don't want to scare off people who could become great clients - KristinaWhat is the process of switching host agencies? I am unsure if my current one is a good fit, but I do have trips booked while using them, and am unsure if I can bring them to a new host.RESOURCES:Understanding the full CC authorizations any payments for agencies - https://hostagencyreviews.com/blog/credit-card-processing-for-travel-agencies (written by a lawyer)Guide to charging fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-feesWhat’s involved with switching host agencies - https://hostagencyreviews.com/blog/gifted-q1-2020

This week’s Friday 15, we're welcoming NEST Plus with April! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!When choosing a supplier to work with, what are some questions to ask them about their support given to you and your clients. Same question for host agencies. It gets expensive trying so many only to discover the fit is not right. Thanks - BarbaraHi!!! I have basically been binge listening to the podcast for about a month now and I've enjoyed everything thus far!!I am a (fairly) new advisor. I've been under my host since November 2024 but I wasn't taking my business as serious as I wanted. I've rebranded and now I've launched with more confidence and have been showing up more now that I feel like my new business aligns with what I'm trying to do. My question is, since I've rebranded I know I want to add to my specialization or niche is cruising (small ships, river, ocean) BUT i am unsure of how to add this to my marketing when ny current focus is on slow travel. What would be any recommendations or insight into adding a new niche/specialization to my marketing? - SimoneThere seems to be more and more fraud in the travel industry. I am interested in knowing if TAs do more to screen clients before initiating a conversation with them - if so, what. Personally, I google prospects, and check social media. - LeneRESOURCES:Learning more about Preferred Suppliers https://hostagencyreviews.com/blog/travel-preferred-supplierhttps://hostagencyreviews.com/blog/host-agency-consortia-education#sts=Part%202:%20Questions%20to%20ask%20the%20hosts/consortiaWe have an article about rebranding - https://hostagencyreviews.com/blog/when-rebrand-travel-businessTIS article on fraud and fighting chargebacks - https://hostagencyreviews.com/blog/tis-q1-2025

This week’s Friday 15, we're welcoming Travel Leaders Market Square with Kelly and Rochelle! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How do I decide what reasonable travel fees are to charge my clients? I'm a newbie. Can you talk about how to determine the host agency preferred suppliers both before joining and once you’re a member? It’s very difficult to find suppliers on your own. Following up on the seminar at sea question. My host does not allow new advisors to attend these. The host is not being asked to pay (by the supplier or the IC) and the latest invitation came as a mass email to all the advisors. The ICs were encouraged to come by the supplier. Host has set a high sales threshold in order to participate. They have set this threshold for other things as well: access to consortium marketing supplies. It seems like gatekeeping.RESOURCES:Our guide to charging fees and different types of fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-feesLink our annual report to learn more about what your fellow advisors do - https://hostagencyreviews.com/travel-market-research-reportsWhat are preferred suppliers and where to find them - https://hostagencyreviews.com/blog/travel-preferred-supplier➡️Host Week registration: https://har.news/Register➡️Monday Coffeespot: https://har.news/MondayCS➡️Tuesday Coffeespot: https://har.news/TuesdayCS➡️Wednesday Coffeespot: https://har.news/WednesdayCS➡️Thursday Coffeespot: https://har.news/ThursdayCS➡️Friday Coffeespot: https://har.news/FridayCS

This week’s Friday 15, we're welcoming Sava Travel and Byrd! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! How can travel advisors protect ourselves against fraudulent chargebacks? I have terms and conditions in my TravelJoy that the clients have to sign when they pay a deposit and make payments. I had a client sign for a non-refundable deposit, They submitted a charge back for the deposit to their bank. What can I do?How do you start a partnership with someone? Someone wants to "get into" travel with me. I specialize in cruises. She has done a lot of all Inclusives, been to several destination weddings so that would be hers. What's your thoughts on this? - DeniseDo most host agencies allow new advisors to attend Seminar at Sea and other Fam trips? My host is forbidding new advisors to participate in fam trips or national level conferences. Is this standard?RESOURCES:We have a great article that Travel Industry Solutions wrote for us on your best defense against fraud and chargebacks - https://hostagencyreviews.com/blog/tis-q1-2025We also have a great article around credit card fraud and protecting your agency - https://hostagencyreviews.com/blog/protect-travel-agency-credit-card-fraudWe have an article about FAM’s overall, how to find them, etiquette etc, where we also outline that it is rare as a new advisor to be invited on a FAM - https://hostagencyreviews.com/blog/travel-agent-fam-triptravel lawyer list - https://hostagencyreviews.com/blog/travel-lawyers#sts=List%20of%20Travel%20Lawyers➡️Host Week registration: https://har.news/Register➡️Monday Coffeespot: https://har.news/MondayCS➡️Tuesday Coffeespot: https://har.news/TuesdayCS➡️Wednesday Coffeespot: https://har.news/WednesdayCS➡️Thursday Coffeespot: https://har.news/ThursdayCS➡️Friday Coffeespot: https://har.news/FridayCS

This week for the Friday 15, we're opening 2026 with OASIS Travel Network and Chelsea! Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us! I have been listening to past Friday15’s and someone mentions that they send an email to prospective clients to explain HOW she is paid (commissions, fees etc). I'm communicating that I will be charging fees in my business, but while I am in my 1st year of business (currently), I am waiving those fees. But I want to have something that explains that to clients right away. What would you suggest including. - MelissaCan or should a new Travel Advisor Niche or Focus on Short Break Itineraries/Travel. 2-4-6 day trips. Why or why not? - DianaWhat I'm still not clear on are things like this: how do I present options and prices to a client, and give them time to make a decision? Am I supposed to reserve all of the options first to guarantee the price, and then cancel the discarded options afterward? Or do you just present it and hope the prices don't change in the meantime? Are there other good places to find tips or suggestions for effective booking practices? - Christopher M.RESOURCES:We have a full guide overall to charging fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-feesWe have a great article on how to find your niche with some snippets from our other podcasts with other advisors - https://hostagencyreviews.com/blog/find-a-travel-niche➡️Host Week registration: https://har.news/Register➡️Monday Coffeespot https://har.news/MondayCS➡️Tuesday Coffeespothttps://har.news/TuesdayCS➡️Wednesday Coffeespothttps://har.news/WednesdayCS➡️Thursday Coffeespothttps://har.news/ThursdayCS➡️Friday Coffeespothttps://har.news/FridayCS

This week for the Friday 15, we've got a final in-house HAR special with the entire HAR crew, Shayna Zand, Abbey von Gohren, Rita Perez and Jenn Myers! So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! What are a few things that families care about when they travel (other than the cost) that advisors can typically overlook or forget about?Having been a franchise owner, if you were advising a brand-new IC today, what would you tell them to focus on in their first year and what should they ignore? For a newer advisor, what’s one marketing activity that actually works and one that’s a waste of time early on?RESOURCES:➡️https://hostagencyreviews.com/travel-conferences-events/2024/trends-in-the-family-travel-market-in-2024➡️https://hostagencyreviews.com/blog/top-travel-agency-marketing-tools➡️https://hostagencyreviews.com/travel-agency-software/packy➡️https://hostagencyreviews.com/7-day-setup-accelerator➡️https://hostagencyreviews.com/travel-market-research-reports➡️Finding your niche - https://hostagencyreviews.com/blog/find-a-travel-niche➡️Host Week registration: https://har.news/Register➡️Monday Coffeespot https://har.news/MondayCS➡️Tuesday Coffeespot https://har.news/TuesdayCS➡️Wednesday Coffeespot https://har.news/WednesdayCS➡️Thursday Coffeespot https://har.news/ThursdayCS➡️Friday Coffeespot https://har.news/FridayCS

This week for the Friday 15, we've got a special in-house HAR special with Jenn Myers and Rita Perez! So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! I’m a relatively new advisor (I started about a year and a half ago) and I am trying to understand the concept of “leads”. My host agency (which I love!) does not have a lead generation program, and I would really like to see how a lead works and practice using my training and skills with a mock lead. Do you know of any programs or practice websites/workbooks for this? Also, in the future how might I generate real leads on my own? Thank you for everything you all do! - LisaI've signed up with a host agency, and done the online education, but I am still pretty confused about how to create FIT trips through the host. For years I have run my own trips and have strong relationships with specific hotels, lodges, transportation companies and tour guides. There are specific hotels and lodges that I always use when I book trips. Now that I have my own company and a host agency, I am realizing that none of my contacts/hotels, etc. are used or even findable on the host agency's site. When I did my initial call with the host agency, they said it wasn't a problem to book non preferred suppliers, but now I am not getting any info about how to book these hotels and lodges that I want to for upcoming trips. I can book these hotels and lodges with an OTA or directly with the hotel or lodge, but am I then liable as the supplier since I didn't book through the host agency? I was told by the attorney who I hired to do my Terms and Conditions that it was important for me to book everything through the host agency for my protection, but I am not sure how to do that. Any help would be greatly appreciated! Thank you from another Minnesotan! So grateful for your work with new advisors!! - HeatherI'm a new advisor and the host agency's booking platform is soooo complicated! I'm still trying to make it through the training. Thinking about switching to another host. Are booking platforms so complicated in general? How can you find out? - MarshaRESOURCES:➡️https://hostagencyreviews.com/blog/travel-leads➡️https://hostagencyreviews.com/blog/travel-preferred-supplier➡️https://hostagencyreviews.com/blog/fit-travel-meaning➡️https://hostagencyreviews.com/travel-agency-software

This week for the Friday 15, it’s the RETURN OF STEPH LEE as she cohosts with Lori Speers of Levarte, now a KHM travel company.  So much to catch up on, plus some questions to discuss this Friday at 12 pm CST. Join us! I am wanting to transition from working fulltime at home for my current job, to owning my own homebased travel business.  I still need to keep my fulltime salary while my travel business ramps up.  I have been researching into host agencies, and think this is the way I will go.  If I do choose to go this path, what should I expect?  Will I have a specific contact that will help me (hold my hand) while I get started? - KristenQuestion regarding the registration of my travel agency: I'm French, I'm thinking of being hosted by a host agency based in the U.S and therefore register my agency as a LLC in the U.S since it's the easiest model for foreigners. Are there any specificity I need to be aware of? For example, what lawyer should I use? - LohanHow do you start a partnership with someone? Someone wants to "get into" travel with me. I specialize in cruises. She has done alot of all Inclusives, been to several destination weddings so that would be hers. What's your thoughts on this? - DeniseRESOURCES:➡️Great article from KHM about 6 questions you should ask when searching for the right host agency - https://hostagencyreviews.com/blog/6-questions-when-searching-for-host-agency➡️https://hostagencyreviews.com/blog/travel-lawyers

This week for the Friday 15, Shayna co-hosts with Sheila Folk of Travel Industry Solutions. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I'm very confused and overwhelmed by the FIT "best practice" for travel advisors.  When advisors put together a/an FIT, do they always use tour suppliers (like Classic Vacations/Project Expeditions, etc), or make it themselves by reaching out directly to tour operators (if price is more favorable to client), or just patch things together with a DMC? How do advisors find DMCs if they don't have connections? Thank you in advance. With hosts, what start up costs can I expect when joining. Is it better to join one that charges a flat monthly rate, or pay a lot every year or a one-time fee? There's got to be setbacks for each one, I'd imagine. Any other costs with a host I should consider? How do I determine what my niche is? I feel like I will only make money if I sell luxury. RESOURCES:➡️What is an FIT - https://hostagencyreviews.com/blog/fit-travel-meaning➡️We have a wonderful article from our friends at TPI they wrote earlier this year on the ‘Real Costs of Starting an Agency’ and they give a complete breakdown, including host fees and other fees to consider - https://hostagencyreviews.com/blog/tpi-q1-2025➡️Finding a Niche - https://hostagencyreviews.com/blog/find-a-travel-niche

This week for the Friday 15, Shayna co-hosts with Jennifer Dugan of Dugan’s Travels! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! I worked as an independent contractor for a brick-and-mortar agency before covid. BDMs visited us regularly with updates, and stayed to chat. Their presence drew attendees and raised my credibility. Unfortunately, that agency has the worst split in the business. I switched to a host agency with a much better split and no fees or minimum sales, but they're on the opposite coast.Now my BDMs, whom I've never met, are on the other side of the country and aren't about to co-host events or invite me to anything. BDMs based near me can't help because they work in territories. I never sold much with the new host and basically went dormant. Now, I'm planning to relaunch. However, the lack of BDM contact and support is paralyzing. How do the thousands of agents working in far-flung locations deal with this? Those I've talked with don't seem to realize the value of BDMs, both personally and professionally. Any advice? - LindaI am just starting out as a cruise specialist agent. I have seen other agents promoting group bookings that appear to be created by them with lower than advertised rates and extra perks. Can you explain how this works and the pros/cons of this? I know I am not ready for this yet, but I am very interested in how someone gets started with this and how it works. Thanks, - Travel Dad MattI have been in the industry for just over 2 years working part time while I build up my business. I am curious about host agency commission splits and why some host agencies have higher commission splits. I notice there is a range of agency commission splits 70/30, 80/20 or 90/10.  Right now I am at a 70/30 split and I wonder if this is an average commission split?  I wonder for host agencies with higher commission splits is it because they offer more perks or benefits than host agencies with a 90/10 split. - MichelleRESOURCES:➡️Talking more about BDM’s when switching hosts - https://hostagencyreviews.com/blog/switching-host-agencies-5-things-to-consider➡️Group booking tips directly from other travel advisors - https://hostagencyreviews.com/blog/group-booking-tips-travel-advisors-agents➡️Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering! https://hostagencyreviews.com/friday15 ➡️Commission splits - https://hostagencyreviews.com/blog/host-agency-commission-plan-comparison-calculator

This week for the Friday 15, Shayna co-hosts with Betsy of Uniglobe Travel Center. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I'm a disabled travel agent just starting. I'm nervous about Fam trips. how can I explain or how can a host agency help me go on Fam trips - MichelleI am thinking about switching to another host agency because the one I am with really does not reach out to ask me why my sales are low. It is very difficult to find clients, I would like to sign up with a host agency that will reach out to their members to help them to figure were they are struggling and be more involved. And do I lose all my credentials that I already with some vendors. I have completed my different trainings and courses?I am just stepping into starting a travel agency at the very early stages and still working what it would look like for me. When considering a niche and a business name, I suspect having the niche in the business name can help, but would it cause issues if I wanted to pivot or expand to a different niche at some point in the future and possibly require a business name change and rebranding challenges. Do you have any advice or should I just worry about the future in the future.RESOURCES:➡️ More about FAM trips https://hostagencyreviews.com/blog/travel-agent-fam-trip➡️We also had a wonderful guest named Becky Kirby on our other Podcast, travel Agent Chatter where she goes into detail about accessible travel and some great links depending on what you’re specifically looking for - https://hostagencyreviews.com/travelagentchatter/becky-kirby-the-greater-go#sts=Accessible%20Travel%20Tips ➡️We have an article about Travel Agent Leads, how those programs work, what to expect and alternatives to lead programs (like working alongside associations) - https://hostagencyreviews.com/blog/travel-leads➡️6 easy tips for choosing your travel agency name - https://hostagencyreviews.com/blog/travel-agency-names

This week for the Friday 15, Shayna co-hosts with Robin and Jennifer of TiqueHQ. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! 1. I am just starting out but I had a question about credit card reward points. If a client has points for flights or hotels with a particular credit card. Am I able to book travel for them using their points or a combination of points and money and still receive commission?2. I'm just starting out in the business. I'm about three months in and I'm working on setting the foundation of my business. I'm completing trainings, learning about suppliers, listening to podcasts, creating a logo and social media, along with plenty of other items on my to-do! I was even able to complete my first booking for some of my family! With that said, I'm worried that because I don't have more of a legitimate business, it's going to be difficult to complete bookings with any of the leads I get. What do you suggest I do to help build up my business and get potential clients to trust in me as their travel advisor when I'm so new?3. I'm a new advisor and the host agency's booking platform is soooo complicated! I'm still trying to make it through the training. Thinking about switching to another host. Are booking platforms so complicated in general? How can you find out?RESOURCES:➡️Charging fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-fees➡️Free Resources: http://tiquehq.com/launch & tiquehq.com/tech-stack➡️Our software directories - https://hostagencyreviews.com/travel-agency-software➡️HAR*Wired Day 4 demo day, worth taking a watch to see them all back to back so you can get a better idea - https://www.youtube.com/watch?v=5pfEi73sRE0

This week for the Friday 15, Shayna co-hosts with Kelli Hayes Smith of Wanderlust Campus. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! How to get visibility and to get my first clients to work with me and trust me as a junior travel advisor? - JulieHow do you face your fear about marketing your travel business on social media if you are an introvert? - TracyNew advisor here, just starting out-I’m wondering if it’s possible to be successful in getting leads through online marketing only, and not tap into friends and family or local community?RESOURCES:➡️Our wonderful partners at Travel Edge wrote an article in our blog about the Ultimate Guide to Marketing your NEW Travel Business - https://hostagencyreviews.com/blog/travel-edge-q3-2024#sts=Build%20a%20marketing%20calendar:➡️There are many different tools you can use to help you, we have some in our directories listed here - https://hostagencyreviews.com/travel-agency-software/category/social-media-marketing➡️We also have a great article about Social Media 101 from one of our hosts Nexion here - https://hostagencyreviews.com/blog/nexion-q3-2021➡️We have a complete guide and comparison chart on what leads are, programs, what to expect from programs and questions to ask about agent lead programs if you want additional support here - https://hostagencyreviews.com/blog/travel-leads

This week for the Friday 15, Shayna co-hosts with Sheila Folk of Travel Industry Solutions. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I realise that every Host agency has a different network of suppliers. Even though I understand that I'm not supposed to go out of network if working in their system, if I am able to keep my own name and advertise as my own company, am I allowed to book with different networks of suppliers?I feel a little overwhelmed with so much information and access out there that my brain is freezing. I don't know where to start off so I am doing all at the same time and freaking out. Do you have a "step list" of what to do first that you would recommend? - Build a website, contracts, forms, services guide, social media, trainings (do I prioritize supplier trainings or destinations?) I have a business and social media account set up and going but I am a mess behind it all.Can an agency change your commission level without notifying you or sending you a new contract to sign?  Shouldn't there be some kind of agreement or acknowledgement from the agent before that happens?  Then what if a host changes to a monthly fee. Again shouldn’t there be a new contract or the option to leave and take your business.  RESOURCES:➡️We have a great article on What is a Preferred Supplier - https://hostagencyreviews.com/blog/travel-preferred-supplier➡️We have a great article about 10 steps to starting a travel agency - https://hostagencyreviews.com/blog/starting-a-travel-agency-from-home. We link to many other snippets from other podcasts, along with templates available complimentary to you and any required accreditation information➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week

This week for the Friday 15, Shayna co-hosts with Jenn Lee of Vacation Planners and TPI! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! Hello all! I am at the start of my journey to becoming an independent travel advisor who will join a host agency. What are some of the ways that travel advisors obtain health insurance? I did see that ASTA members have access to their insurance partner but that this varies by state. I'm in Indiana if that helps. Thanks so much! I am really finding your podcast helpful. - CindyI’ve been with my host for about four months and I’m not loving the experience. I feel like I’m on my own when it comes to marketing, the website they provide is very basic, and the trainings aren’t great. On top of that, I pay a $40 monthly fee, a $180 startup fee, and they take a 70/30 commission split. I do appreciate that I get access to a lot of partners, which is a plus, but overall it feels like I’m paying a lot for very basic tools. My question is: is this experience pretty typical for newer advisors with host agencies, or is it a sign that I may need to start looking elsewhere? (Note: she has come back saying that we flagged to host as an MLM/Hybrid that she’s a part of) - Keeping this AnonymousAre there Host Agencies that specialize in wellness travel? Are there host agencies that specialize in Faith-based or Religious travel as a main thing or sub- niche, OR at least have options to book through certain faith based suppliers. - Warren and JasonRESOURCES:➡️We have a full article about travel MLM’s and what you need to know - https://hostagencyreviews.com/blog/travel-mlms➡️We will also link to our host directories where if the host fills the requirements of being a travel MLM, we ensure it’s clear to you all - https://hostagencyreviews.com/hosts➡️Still figuring out your Niche? Here’s our step-by-step guide - https://hostagencyreviews.com/blog/find-a-travel-niche➡️In our article on how to find the best host agency, we have a downloadable doc that compares the hosts and in one of the columns we outline the hosts’s Niche/specialty that can help guide you - https://hostagencyreviews.com/blog/tips-on-how-to-find-the-best-travel-host-agency➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️Facebook group - https://www.facebook.com/groups/legacydriventravelpros ➡️https://hostagencyreviews.com/hosts/vacation-planners➡️https://vacationplannersfranchise.com/

This week for the Friday 15, Shayna co-hosts with Jackie Friedman of Nexion Travel Group! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! When looking for a host agency is it better to find one in your home state? or it doesn’t really matter? - MichelleHello! I'm an aspiring travel advisor and keen to better understand how to tackle social media. I have my own personal Instagram account that I've been using for years to share content from my own travels, so I'm wondering what the pros and cons would be of utilizing my existing account and community versus starting a brand-focused one from scratch. Do you have advice on how to set myself up for success? - EmilyI'm a new travel agent. What is the best host to work with which has great systems, great support and a fair commission split. How do I determine all this? - DebbieRESOURCES:➡️https://hostagencyreviews.com/blog/host-agency-map - we have a locator map if this is something that’s important to you➡️Nexion actually hosted a full webinar with us last year on ‘Social Media Strategies for Travel Professionals’ - https://hostagencyreviews.com/travel-conferences-events/2024/social-media-strategies-for-travel-professionals-8cabaf2f-8c7e-4a6e-993b-c51de2566da1-d00de365-7592-4b30-b514-06aeed33c8f2➡️We have an article that goes through finding the best host agency for you in 5 steps - https://hostagencyreviews.com/blog/tips-on-how-to-find-the-best-travel-host-agency➡️Go check out our host directory and do comparisons, submit questions or reach out directly to the hosts for a meeting to learn more - https://hostagencyreviews.com/hosts➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️Call for Host Week Speakers - https://hostagencyreviews.com/page/speakers 

This week for the Friday 15, Shayna co-hosts with Lori Speers of Levarte Travel! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! When I'm a vendor at festivals a few times a year advertising my travel agency, booth visitors repeatedly ask what tours are available besides the flyers I have on the table that show guided trips of a particular country with prices. I always have to stress to them that I can design a customized trip or a FIT and that we are travel advisors. At that point they have a confused look on their face and don't realize that we can do that besides booking a fully guided tour.  What would you recommend so that they understand more clearly my services to them as a travel advisor? Should I remove the flyers that show guided trips? Should I place a flyer plainly in sight with bullet points what I can do for them? - MarcNow that I've been in business for over 5 years, I am buried in data! I was checking out your travel agency software recommendations but am quite overwhelmed. The type of travel booking I do is not for leisure, I actually book for disaster relief. We are a 24-7 travel management company and we book on very short notice as well as very high volume.I need a software where I can store all of my bookings and can easily enter guests information quickly. I need to be able to track each specific event, room rate, savings, no shows, cancellations, etc. I would also like to be able to check inventory levels for multiple hotels. There I times I get requests for 20-100 rooms and I have to call each hotel to check availability. I'm not sure if GDS access allows me to view inventory on a wider scale.I've been running my business day by day as work comes and now it's time to really get organized and spend on tools that will help me work smarter not harder.I'm considering focusing on Luxury, Family, and Accessible Travel and I was thinking of positioning myself as: "Luxury & Accessible Travel for Families and Beyond.” Before I move forward with that, I wanted to get some feedback. Does that phrasing make sense, or does it feel like too much? I'm open to refining it.To give a bit of background:We work with Virtuoso which has opened the door to the world of luxury travel for me. I'm constantly inspired by the potential to create exceptional, once-in-a-lifetime experiences I absolutely love it!I've always planned travel for my own family, which is what inspired me to join the industry.I also have personal experience with accessibility needs my son has sensory sensitivities, and I have family members who use wheelchairs so accessible travel is a cause close to my heart.Do you think it's okay to market myself across these three areas, or would it be better to focus on just one? - CassieRESOURCES:➡️We have a great blog piece on ‘What do travel advisors do?’ which outline many advisor privileges that aren’t available to the public - this could be very helpful to you - https://hostagencyreviews.com/blog/what-do-travel-agents-do➡️ Definitely worth going to check-out our Travel Technology Directories - https://hostagencyreviews.com/travel-agency-software➡️ We have an article on Tips for Choosing your Travel Agency Name - https://hostagencyreviews.com/blog/travel-agency-names➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️Call for Host Week Speakers - https://hostagencyreviews.com/page/speakers

This week for the Friday 15, Shayna co-hosts with Meredith Calloway of Gifted Travel Network! I am in the process of forming an LLC for a travel agency based in California. However, I do not currently have a Seller of Travel (SOT) license. I was wondering if you host agencies allow independent agents (that are members of that host) to operate under their SOT license. - ZackCan a TA niche focus on last-minute travel or should a TA focus on last minute travel? - DianaWhat do you think is the most valuable certification. Travel Institute offers the CTA, CLIA has certifications as well as my Consortium offers Leisure Travel and Luxury travel certificates.Follow-up: Are there any certifications you would recommend completing prior to seeking out being a part of a host agency?Can an agency change your commission level without notifying you or sending you a new contract to sign? Shouldn't there be some kind of agreement or acknowledgement from the agent before that happens? Then what if a host changes to a monthly fee. Again, shouldn’t there be a new contract or the option to leave and take your business. My partner and I are experiencing this and could use some advice.RESOURCES:➡️We have a full article about SOT licenses and how they work and when/why you would need them - https://hostagencyreviews.com/blog/travel-agent-license-seller-of-travel-license➡️ List of travel industry lawyers and contact information: https://hostagencyreviews.com/blog/travel-lawyers➡️How to find a travel niche - https://hostagencyreviews.com/blog/find-a-travel-niche➡️ https://www.giftedtravelnetwork.com/the-travel-business-unpacked-podcast➡️We have an article that outlines the different certifications that are available, so you an compare based on the niche you’re looking at or the certifications that are a legal requirement for you to sell travel - https://hostagencyreviews.com/blog/travel-agent-certification➡️At HAR we have our 7DS Course which really focuses on selling up your agency, so the first big step - how do you set-up your business - https://hostagencyreviews.com/7-day-setup-accelerator➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️Call for Host Week Speakers - https://hostagencyreviews.com/page/speakers

This week for the Friday 15, Shayna co-hosts with Carolyn Orf of KHM Travel! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I understand some suppliers don't pay the host until after the travel date, but I've found some suppliers pay the month after the sale or after the final payment it's made. I also know some host agencies pay out to their agents weekly, bi-monthly, or monthly. I'm curious to know the industry standard for how soon after receipt of commission from the supplier would a host agency pay the independent agent.I would love continued conversations about how to execute charging fees when different trips take such a different amount of time. Some people know what they want - some don't. I've been experimenting and every person I've told an hourly fee (I've tested it at $75 and $100 and gave my estimated timeline, they've passed on my services.) So, I haven't gotten any fees in the 6 months I've been working on this. I've had some great success, but I have also wasted a ton of time with people shopping me and then taking my itinerary and booking it elsewhere to save $20. (especially on FIT trips) I've got to take control of my time and energy and make sure I'm spending time with the right people. But I have no idea how to actually implement fees and what a reasonable rate/package is. And I don't want to scare off people who could become great clients. What is the process of switching host agencies? I am unsure if my current one is a good fit, but I do have trips booked while using them, and am unsure if I can bring them to a new host.RESOURCES:➡️This article will be very helpful, it’s the full picture of ‘travel agent commissions explained - https://hostagencyreviews.com/blog/travel-agent-commissions➡️We have a full article on commission plans and differences between using a host v not and different hosts - https://hostagencyreviews.com/blog/host-agency-commission-plan-comparison-calculator➡️We have a full guide to charging fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-fees➡️From our annual advisor report, last year 20% of a hosted advisor’s income was accounted for by fees, so not something to sleep on - https://hostagencyreviews.com/travel-market-research-reports➡️We have an article on switching host agencies and the questions you should be asking your new potential host - https://hostagencyreviews.com/blog/gifted-q1-2020➡️5 main things to consider when switching hosts - https://hostagencyreviews.com/blog/switching-host-agencies-5-things-to-consider➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️Call for Host Week Speakers - https://hostagencyreviews.com/page/speakers 

This week for the Friday 15, Shayna co-hosts with April Swales of Uniglobe! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us! I am wondering how it works if I book flights and hotel stays separately for myself? I typically travel for work within Canada and also to San Diego for pleasure to see family. How does commission work for that type of travel? Hi, I just passed my tap certification. I'm interested in helping people with accessible travel .I'm disabled myself. Where's a good place to start. for example, host agencies etcI keep noticing offers from my host agency/consortia/vendors that would provide perks for my clients and bonus commissions for me.. after it is too late to claim them. How do other agents manage the flood of consumer and agent incentives so they can make recommendations that are good for their clients and good for them?RESOURCES:➡️I would recommend checking out this wonderful company called ‘Wheel the World’ to learn more about what they do and how they do it with regards to Accessible Travel as that’s their focus - https://wheeltheworld.com/➡️We also had a wonderful guest named Becky Kirby on our other Podcast, travel Agent Chatter where she goes into detail about accessible travel and some great links depending on what you’re specifically looking for - https://hostagencyreviews.com/travelagentchatter/becky-kirby-the-greater-go#sts=Accessible%20Travel%20Tips➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️Call for Host Week Speakers - https://hostagencyreviews.com/page/speakers ➡️https://hostagencyreviews.com/blog/travel-agent-rates

This week for the Friday 15, Shayna co-hosts with Jennifer Dugan of Dugan’s Travels! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! I don’t want to go out on my own and get an IATA and all that comes with that. But I also don’t want my host agency’s name on things like the client’s cruise documents, final travel documents, etc. I’m building my own brand that my clients know and trust, so seeing a different travel agency name at the top of their paperwork is too confusing for the clients and undermines my branding efforts. Is there a workaround for this? If you sign with some hosts and there is no non-compete... can you also sign with another host agency in order to maintain Virtuoso benefits? I am switching from a home based agency and am curious if it’s possible to have two hosts at once. I don't want to lose my Virtuoso benefits, but a lot of the Virtuoso agencies are not a full fit for me.I am looking for a host agency and I have never had one before. I have compared a tonne on your site and I am feeling overwhelmed. What are the main things I should be looking for in a good host agency?RESOURCES:➡️What is an IATA or IATAN, in case anyone in our audience is interested - https://hostagencyreviews.com/blog/iata-number➡️ We have an article about belonging to more than one host - https://hostagencyreviews.com/blog/belonging-to-more-than-one-host-agency➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️I am going to link to our ‘getting started’ where we outline a couple videos and articles if you’re just getting started to find the perfect host for you and travel advisor basics - https://hostagencyreviews.com/resources#articles➡️Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering! https://hostagencyreviews.com/friday15 ➡️Consortia directories - https://hostagencyreviews.com/consortia

This week for the Friday 15, Shayna co-hosts with April Swales of Uniglobe Travel Center! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! -What is the best host agency for cruises? - Susan-I recently joined a host agency and I do a ton of research but somehow I feel more lost every day. I feel a little overwhelmed with so much information and access out there that my brain is freezing. I don't know where to start off so I am doing all at the same time and freaking out. Do you have a "step list" of what to do first that you would recommend? - Build a website, contracts, forms, services guide, social media, trainings (do I prioritize supplier trainings or destinations?) I have a business and social media account set up and going but I am a mess behind it all. - Camila-Not a question but a request... PLEASE discuss agent etiquette on FAMs.  From the unwritten rules of don't sit on the bed or use a toilet to the obvious ones of show up on time, don't solicit guests, etc.  There seems to be a lack of awareness and understanding lately. - BeckyRESOURCES:➡️Travel Agent Chatter episode: Rocky Dimico, Flights and Fableshttps://hostagencyreviews.com/travelagentchatter/rocky-dimico-flights-and-fables➡️ listing of our host profiles https://hostagencyreviews.com/hosts➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️https://hostagencyreviews.com/blog/travel-lawyers#sts=List%20of%20Travel%20Industry%20Attorneys➡️What are FAM’s and how to find them - https://hostagencyreviews.com/blog/travel-agent-fam-trip#sts=How%20much%20do%20travel%20agent%20FAMs%20cost?➡️Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering! https://hostagencyreviews.com/friday15 

This week for the Friday 15, Steph co-hosts with Jenn Lee of Vacation Planners and TPI fame! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us! 1. I understand this podcast typically focuses on questions from advisors, but as a global OTA, we’re working to completely revamp our program for travel advisors in the US this year. While we already have several advisors from different host agencies using our services, our goal is to establish preferred partnerships with these agencies.I’ve been engaging with various host agencies to communicate the benefits of leveraging a world experience marketplace, but I’m not confident that I’m fully addressing what they truly value or need.What are the key elements or messaging strategies you’d suggest to resonate with host agencies and demonstrate the unique value of a preferred partnership with us? —Angelo Z. (Get Your Guide)2. Suggestions for a host agency with least amount of fees and great training program with marketing. –Shelly P.3. Tell us about the move to have you take a dual role of president and CMO of dual brands. What does this mean for the companies and your advisors?  –Steph Lee!RESOURCES:➡️Travel Agent Chatter episode: Rocky Dimico, Flights and Fableshttps://hostagencyreviews.com/travelagentchatter/rocky-dimico-flights-and-fables➡️Tech Week! Registration is open for HAR*Wired! | Host Agency Reviews: https://hostagencyreviews.com/page/tech-week➡️Webinar: Growing Pains Got You Down? Let's Figure Out What's Next for Your Travel Business: https://www.youtube.com/watch?v=zstBlfxWabc➡️All about preferred suppliers in the travel industry. (https://hostagencyreviews.com/blog/travel-preferred-supplier)➡️Advice on how to find the best host agency. (https://hostagencyreviews.com/blog/tips-on-how-to-find-the-best-travel-host-agency) ➡️Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering! https://hostagencyreviews.com/friday15 

This week for the Friday 15, Shayna and Steph are thrilled to join forces with the Arch Roamright team. They'll take on a slew of questions about travel insurance this Friday at 12 pm CST, so don't miss this one! Sometimes clients say they’re already covered through their credit card. How do I explain the differences without sounding sales-y?I often get questions about ‘cancel for any reason’ coverage , when is it truly worth recommending, and how do I explain the limitations?Are there any new trends in travel insurance we should know about, things like adventure travel, cruises, or luxury trips. Where or how is coverage evolving? RESOURCES:➡️Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering! https://hostagencyreviews.com/friday15 ➡️ We have a great Travel Agent Chatter Podcast where Karen talks about how she sells Cancel for Any Reason and how to use it as a sales tool. I will like the podcast in the comments for you all - https://hostagencyreviews.com/travelagentchatter/travel-agent-chatter-vol-5-karen-hurlbut-hurlbut-travel➡️ Another way to find out more about HAR*Wired (Tech Week)- https://hostagencyreviews.com/page/tech-week➡️ We have another Podcast, more longform called Travel Agent Chatter where we interview actual advisors and we often talk about travel insurance - https://hostagencyreviews.com/travelagentchatter

 ****** Transcript, Images + Show Notes: https://har.news/vol33 ******What happens when you combine a Lord of the Rings obsession, a dragon-themed jeep, and a charismatic entrepreneur? You get Rocky Dimico, the owner of Flights and Fables - one of the most uniquely branded travel agencies we've ever featured! Rocky went full-time from day one after a life-changing trip to New Zealand sparked his "aha" moment. But this isn't just another niche story - it's a masterclass in building a brand that people can't ignore. We're talking dragon logos on Jeeps, black tents with gold dragons at vendor events complete with a travel advisor dressed as a wizard, and a business name that came from surveying his Dungeons & Dragons community.You'll hear how Rocky's gone from zero to hero in just 20 months, selling 6 Lord of the Rings themed trips to New Zealand , expanding into anime/Japan travel, and booking his first groups. His vendor event strategy alone has generated multiple five-figure bookings from $35 investments.But here's what makes this episode special: Rocky's approach to partnerships, networking, and community building that every entrepreneur can steal. From his Chamber of Commerce connections that led to 4 media articles, to his creative partnerships with map makers and IV therapy businesses, to finding a mentor advisor as his agency grew.Whether you're looking for inspiration on niche development, want to see what fearless branding looks like, or need ideas for finding clients through in-person events, this episode will knock your socks off.Plus, stick around to hear about Rocky's big dreams for brick-and-mortar fantasy travel shops in downtown areas across the country and how he successfully found a travel advisor mentor.

This week for the Friday 15, Shayna and Steph are thrilled to join forces with Dan Christian, fellow podcaster and host of the excellent Travel Trends podcast. They'll take on a slew of questions about tech and AI this Friday at 12 pm CST, so don't miss this one! There are so many new travel tech tools out there, it can feel overwhelming to choose what’s actually worth investing in. How do you recommend an advisor figure out which tools will really help their business grow?One of my biggest headaches is dealing with last-minute changes, like when flights get cancelled or clients want to add something at the last minute. What are your top tips for staying organized and keeping clients in the loop without losing my sanity?I feel like my tech stack is all over the place, a CRM here, itinerary builder there, emails somewhere else. How important is it to have tools that integrate well with each other, and how do you know where to start?RESOURCES:➡️Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering! https://hostagencyreviews.com/friday15 ➡️ https://hostagencyreviews.com/travel-agency-software➡️ Another way to find out mor about Tech Week (new fun name being announced next week)- https://hostagencyreviews.com/page/tech-week➡️ Register for AI Summit - https://hostagencyreviews.com/travel-conferences-events/2025/travel-trends-ai-summit-2025 (this includes a discount code for HAR at the bottom)➡️ We have another Podcast, more longform called Travel Agent Chatter where we interview actual advisors and we often talk about tech stacks they use - https://hostagencyreviews.com/travelagentchatter

Shayna and Steph team up with Stephanie Gries from Travefy to cohost the Friday 15 this week! You can check out Travefy’s profile here: Travefy | Host Agency Reviews. Here are the awesome questions they’ll tackle this Friday at 12 pm CST! There are so many new travel tech tools out there, it can feel overwhelming to choose what’s actually worth investing in. How do you recommend an advisor figure out which tools will really help their business grow?One of my biggest headaches is dealing with last-minute changes, like when flights get cancelled or clients want to add something at the last minute. What are your top tips for staying organized and keeping clients in the loop without losing my sanity?I feel like my tech stack is all over the place, a CRM here, itinerary builder there, emails somewhere else. How important is it to have tools that integrate well with each other, and how do you know where to start?RESOURCES:➡️Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering! https://hostagencyreviews.com/friday15 ➡️ Another way to find out more, is we do have our Travel Tech Week, like Host Week, but focused on Tech coming up in October. We haven’t officially launched it, but everyone listening, feel free to register - it’s completely free and fully digital, so you can listen anywhere you happen to be. To learn more, take a look here - https://hostagencyreviews.com/page/tech-week➡️ We also have a comparison chart in our blog around Travel Itinerary Buildershttps://hostagencyreviews.com/blog/best-travel-itinerary-builders so you can easily see the differences➡️ Take a look at the Travel Agency Software available in our directory page - https://hostagencyreviews.com/travel-agency-software

Shayna and Steph team up with Jenn Lee from Vacation Planners to cohost the Friday 15 this week! You can check out Vacation Planners profile here: Vacation Planners | Host Agency Reviews. Here are the awesome questions they’ll tackle this Friday at 12 pm CST! I'm stuck on making a decision. I've only had two clients in the last year (my friends). They are FITs, its honestly been a pain to deal with. I do have a supplier helping me with this, but it's still been rough. I know I've only had 2 clients because I haven't advertised. It really seems social media is the way we need to market, and the idea of doing videos and reels of myself makes me nauseous. Plus, any training on marketing. Along with training in general for things so so time consuming. There's no time. I work a full time job already, so it all seems overwhelming and impossible. Should I just bag this whole thing of working for myself, and work for a supplier if I can?Can you talk about the practice of DMCs presenting quotes in gross vs net commission, and is it preferred or acceptable to request one over the other? I am an experienced agent (going on 6 years) but looking to switch hosts (participated in Host Week and have been researching since). I recently met and have been speaking with a travel company franchisee about joining them as an associate with 90/10 commission split (which is much more than my split now) and approximately $40/month fee. However, my hang up is I would have to operate under their brand and after royalties and the franchisee taking their 10% it appears that I would actually end up with approximately 73%. They do have amazing tech, training, and support. Trying to figure out if that is worth it or a host agency that isn't a franchise. I'm having analysis paralysis with all the info available and want to make a good choice! Help! RESOURCES:➡️Submit questions, sign up for reminders for the F15, along with that week's questions we'll be covering! https://hostagencyreviews.com/friday15 ➡️ Take HAR’s advisor survey – get a free 80+ page report! https://hostagencyreviews.questionpro.com/a/TakeSurvey?tt=zl%2BdXUs6zdkECHrPeIW9eQ%3D%3D➡️ We have an article about Travel Agent Social Media - https://hostagencyreviews.com/blog/travel-agent-social-media➡️ Training & Education - why it’s important and worth the short term pain of your time - https://hostagencyreviews.com/blog/travel-agent-training-travel-agent-education➡️ What is a DMC - https://hostagencyreviews.com/blog/what-is-dmc-destination-management-company➡️ Franchise or Host - https://hostagencyreviews.com/blog/travel-agency-franchise-or-host-agency