Confronting the real challenges in hospitality services

Ryan speaks to Zana Devine, a specialist in delivery high quality training in hospitality servicing, guest concierge and team management. In this episode we confront the challenges in hospitality servicing of guests amid gaping shortages of talent and workforce. With over 25 years of expertise in the hospitality industry Zana has worked with leading brands including Hilton, Intercontinental Hotels & Resorts, Four Seasons Hotels & Resorts, Fig & Olive, to name a few.  We look at the challenges managers face, the role of being a leader in a challenging market, the role of technology and delivering quality hospitality experience. Žana Devine Hospitality is a premium global training and coaching provider specialising in serving the hospitality industry. Dedicated to equipping, inspiring and assembling excellent hospitality teams with a focus on ensuring your team, services and process are exceptionally healthy and ready to give guests the superior experience they deserve!Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/