EPISODE · Mar 8, 2021 · 19 MIN
Contact Center Match Making
from Contact Center Show · host Amas Tenumah & Bob Furniss
Amas and Bob have a great conversation about new approaches in the contact center, including: Matchmaking in the contact center, swipe left, swipe right! What are you optimizing for? MPS score, sales? What to do when your losing agents because they are bored? And much more... To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv
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Contact Center Match Making
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How long is this episode of Contact Center Show?
This episode is 19 minutes long.
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This episode was published on March 8, 2021.
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