Conversaciones de CRM Episodio 57: eCommerce y CRM - Como deben de trabajar en conjunto

from Podcast de CRM con Jesús Hoyos · host Jesus Hoyos

Conversaciones de CRM Episodio 57: eCommerce y CRM - Como deben de trabajar en conjunto#conversacionesdecrm #cx2advisory #omnichannel #podcastdecrmCon Erick Villalpando, Head of OmniChannel, Grupo DevlyneCommerce y el CRM: como deben trabajar en conjunto. ¿La omnicanalidad?Temas/Preguntas:- Más allá del abandono del carrito- La privacidad y el centro de preferencias- La identidad del cliente y SSO- las actividades del eCommerce y el manejo del servicio- El CDP- Comunidades, Redes Sociales, FAQs y el Auto-Servico (Knowledge base)- el website vs el mobile appSupport the show¡Hablemos!Solvis Consulting - servicios de implementación y auditoria de CRM, Omnicanalidad y Datos.Cx2Advisory - servicios de coaching y mentoría de CRM, apoyo a proveedores de CRM como analista independiente e influenciador.Conectemos en LinkedIn.Agenda 30 minutos para ver como colaboramos.

Episode metadata supplied by the publisher feed · Published Apr 17, 2021

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Conversaciones de CRM Episodio 57: eCommerce y CRM - Como deben de trabajar en conjunto

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