Creating a Culture of Heroes at Every Level of Your Organization

Our guest today is Kevin Brown, an author and keynote speaker. Kevin is here today to talk about The Hero Effect. Kevin is also the opening keynote speaker at MGMA’s Leaders Conference in Boston, which will be held there Oct. 9-12. Kevin believes that leadership begins with mastering self along with the daily habits required to become world-class leaders, mentors, and coaches to the teams we live and do business with. The foundation of this program can be summed up in one powerful idea: We reproduce what we are. Sponsors: Social Climb — Are you still asking your patients, “How did you hear about us?” Your great reputation, fantastic website, and amazing advertising campaigns don’t matter if they don’t bring in new patients. If you’re not collecting data on your marketing efforts, you’re wasting your marketing spend. Visit Get.SocialClimb.com/MGMA to learn how SocialClimb’s platform helps you get more patients with data-backed marketing that tracks patients from first touch to a scheduled visit and beyond. MGMA Events -- Are you looking to grow in your career? Join MGMA for the Financial Management Certificate Program on August 9-11. This MGMA Certificate Program is an in-depth online learning experience that provides healthcare leaders with a mastery of financial management concepts. Go to https://mgma.com/events/certificate-program-financial-management-23 to learn more and to register today. We'd love to hear from you. Tell us what you think. Let us know if there's a topic you want us to cover or an expert you'd like us to interview. Email us at [email protected]. The MGMA Insights podcasts are produced by Daniel Williams, Rob Ketcham and Decklan McGee. This episode is sponsored by ModMed. Every denied claim costs time and money to rework — for care you’ve already delivered. While payers sharpen their own AI tools, ModMed RCM Services pairs seasoned billing specialists with AI designed to help flag claims at risk before they go out the door, so your team can fix issues upfront instead of appealing after the fact. Learn more here.