Creating Rules For Members To Ensure Client Experience

In Primal Branding by Patrick Hanlon, he teaches us how establishing your brand's creed is one of the vital elements of a successful brand. In Microgym University, I teach that there are two types of creed:  Your internal (company facing) and external (customer facing). This podcast will discuss the external creed and how to create rules for your members to ensure they are fucking with the experience of others.