CSTG 181: From Call Center to Culture: Key Strategies for Home Service Success with Tommy Mello

In this episode, Chad Peterman interviews Tommy Mello, about his experiences in the home service industry. Together they discuss topics such as call center efficiency, capacity planning, affiliate marketing, and building a strong company culture. Tommy emphasizes the importance of providing excellent customer service and fighting for every lead. Learn how your call center isn't just a call center but a marketing tool. They also discuss the process of expanding into new markets and the challenges and strategies involved. Get insight into the current economic climate and the potential impact of interest rates on businesses. Additional Resources Chad on LinkedIn Tommy Mello on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn