Culture, Confidence & Change in HR

In this Engage Employee Summit podcast episode, we dive into the realities of culture, confidence and change in one of the toughest environments there is: retail HR. Our guest is Maxine Granville, Head of HR UK & Ireland at Kiko Milano, who has been leading transformation in a fast‑paced, high‑pressure retail setting where attrition was as high as 100–120% in previous years.Maxine shares how she builds clarity and trust when everything feels uncertain, why transparent communication matters more than ever, and how she helps teams focus on what they can control. She talks candidly about resilience, psychological safety, and the power of leaders saying “I don’t have all the answers, but we’ll figure it out together.”