Culture Shock

What happens when the culture inside a veterinary hospital breaks down? Inconsistency, toxic behaviors, and shifting priorities can leave teams disengaged and patients at risk. In this episode of NVA Pet Peeves, we explore the realities of “culture shock” in veterinary medicine and the strategies leaders can use to build healthier, more consistent workplaces. NVA's Chief Medical Officer Dr. Sandra Faeh shares why inconsistency is the most persistent cultural challenge across hospitals, and why training future veterinarians in leadership and culture from the very start is critical. Then, a Managing Veterinarian offers practical, boots-on-the-ground tactics for handling challenging employees, encouraging teams to “vent up” instead of laterally, and modeling uncompromising values like patient-first care.