PODCAST · education
NVA Pet Peeves
by Ken Flamer
Solving Challenges in Vet Med
Episodes
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It's Probably Not Contagious
One coughing dog. One sick puppy. One patient moved through the hospital before anyone mentions infectious disease. Sometimes, that’s all it takes to create unnecessary risk for patients and the veterinary team. In this episode, Ken talks with Dr. Erin Godinez, Medical Director, and Sarah…
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Memory as a Medical Record
Medical records are far more than a legal requirement. They tell the patient's story, support communication across the healthcare team, and help protect both patients and clinicians. In this episode of Pet Peeves, Ken Flamer explores the practice peeve, "Memory as a Medical Record." Joined by NVA...
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Panic is not a Protocol
Emergencies can walk through the door at any moment, and panic is never a protocol. In this episode, Ken Flamer is joined by Dr. Beth Neuman, NVA's Senior Director of GP Mentorship, and Dr. Ashley Collins, Managing Doctor at Abby Pet Hospital, in Fresno, CA, to discuss how general practices can...
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Exposure Culture
In this episode we explore the critical role diagnostic imaging standards play in protecting both veterinary teams and patients. NVA GP Chief Medical Officer Dr. Sandra Faeh discusses why consistency in imaging protocols, positioning, PPE use, and radiation safety is foundational to quality...
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Data Without Direction
In this episode we dig into a familiar challenge in veterinary medicine: when diagnostics give us information, but not always clarity. NVA GP Chief Medical Officer Dr. Sandra Faeh shares insight into the critical role diagnostics play in patient care and the importance of setting expectations...
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Silent Suffering
In this episode, we take on one of the most urgent responsibilities in veterinary medicine: recognizing and relieving pain that patients cannot voice. NVA GP Chief Medical Officer Dr. Sandra Faeh reflects on how pain management has evolved from outdated restraint-based thinking to today’s...
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Stopping at the Gumline
In this episode of NVA Pet Peeves, “Stopping at the Gumline,” Ken sits down with NVA GP Chief Medical Officer Dr. Sandra Faeh and Managing Veterinarian Dr. Emily Yan to examine what happens when dentistry focuses only on what we can see. With most periodontal disease hiding below the gumline,...
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Standards without Consistency
In the Season 3 premiere of NVA Pet Peeves, host Ken Flamer tackles a familiar frustration in veterinary medicine: standards without consistency. Joined by NVA GP Chief Medical Officer Dr. Sandra Faeh, the conversation opens with why standards of care matter not only for patients and clients, but...
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2025 Year-In-Review
As the year comes to a close, thank you to everyone who listened, shared episodes, and joined the conversation throughout the season. And a sincere thank-you to the managing doctors, leaders, and team members who generously shared their time, experiences, and voices on the podcast. This community...
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When Gratitude Goes Quiet
In this episode, we explore a subtle but powerful challenge in veterinary medicine: what happens when appreciation is felt but not expressed. NVA GP Chief Medical Officer Dr. Sandra Faeh shares how gratitude influences culture, psychological safety, and even medical quality, and why understanding...
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The Cost of Choice
In this episode we explore one of the most persistent challenges in veterinary medicine: balancing consistency with flexibility. NVA GP Chief Medical Officer Dr. Sandra Faeh shares how medical excellence requires both clear standards and the ability to bend for real-world client needs. Then,...
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All or Nothing Medicine
In this episode of Pet Peeves, “All or Nothing Medicine,” NVA’s Chief Medical Officer, Dr. Sandra Faeh, discusses how embracing a spectrum of care helps veterinarians deliver excellent medicine while meeting clients where they are. Managing Doctor and Field Medical Partner, Dr. Sarah Longfield,...
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When Words Go Missing
In veterinary medicine, even the smallest communication lapse can have major consequences. In this episode of Pet Peeves, Dr. Sandra Faeh, NVA’s Chief Medical Officer, and Dr. Cathy Gallahorn, Medical Director at Animal Medical Care Center in Yorktown, Virginia, discuss what happens when words go...
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Culture Shock
What happens when the culture inside a veterinary hospital breaks down? Inconsistency, toxic behaviors, and shifting priorities can leave teams disengaged and patients at risk. In this episode of NVA Pet Peeves, we explore the realities of “culture shock” in veterinary medicine and the strategies...
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Missed Moments
Hospital events do more than fill a calendar. They create meaningful connections with the community, helping them stand out beyond clinical care. In this episode of Pet Peeves, Dr. Sandra Faeh, NVA’s Chief Medical Officer, shares creative examples like puppy yoga and holiday celebrations, while...
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Mentor Wanted
Strong mentorship relationships are transforming careers in veterinary medicine. Dr. Beth Neuman, NVA's Senior Director of Mentorship, shares practical solutions for building successful mentor-mentee connections. Dr. Brennen Tobias from Southlake Crossing Animal Clinic and Dr. Desiree Jones from...
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Profits or Patients
When business goals and patient care collide, which comes first? In this episode, NVA's Chief Medical Officer, Dr. Sandra Faeh, and Belmont Shore Veterinary Hospital's Managing Doctor, Elyse Frank, dive into the tension between financial performance and medical excellence in veterinary practice....
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Staff Development Drought
In this episode of NVA Pet Peeves, NVA’s Chief Medical Officer, Dr. Sandra Faeh, and Managing Director of Eagle Animal Hospital in Kansas City, Dr. Matthew Silvius dig into why investing in your team's growth isn't just a nice-to-have, it's critical for a thriving, sustainable practice. From...
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Emergency Freeze
In this episode, NVA’s Chief Medical Officer, Dr. Sandra Faeh, and UC Davis Associate Professor of Clinical Small Animal Critical Care and RECOVER Co-Chair, Dr. Jamie Burkitt dive into the critical world of veterinary CPR training and the RECOVER initiative. We explore how standardized CPR...
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Alone in the Pack
The veterinary field thrives on collaboration, but true progress happens when we actively support one another. In this episode, NVA’s Chief Medical Officer, Dr. Sandra Faeh, and Kristin Salerno and Jessica Fay, explore how ally groups create safe spaces, amplify voices, and drive meaningful…
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When Neglect Bites Back
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, and General Practice Mentor, Dr. Christine Brennan, share invaluable insights into pet dental care. Dr. Faeh highlights the importance of dental health and the critical role ongoing training plays for new veterinary graduates....
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2024 Year-In-Review
As We Wrap Up 2024, we’re celebrating an incredible year on NVA Pet Peeves! From transformative conversations with veterinary leaders to tackling some of the toughest challenges in vet med, 2024 has been a year of growth, inspiration, and connection. In this special episode, we reflect on the...
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Surgical Setbacks
In this episode, NVA's Chief Veterinary Officer, Dr. Sandra Faeh, shares her approach to achieving successful surgical outcomes. From overcoming self-doubt to fostering effective team communication, Dr. Faeh highlights the transformative power of psychological safety in the workplace—whether…
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Treatment Troubles
Ever wonder how veterinarians navigate complex cases to make treatment decisions? From diagnostics to considering client preferences, the approach combines science, empathy, and experience. In this episode, guest host Kathleen McBain speaks with NVA's Chief Veterinary Officer Dr. Sandra Faeh and...
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Misleading Prognosis
In this episode, guest host Kathleen McBain explores how veterinarians navigate the delicate task of communicating prognoses to pet owners. NVA's Chief Veterinary Officer Dr. Sandra Faeh discusses finding balance between honesty and hope, while Dr. Jill Child, Managing DVM of Plaza Del Amo Animal...
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Misdiagnosis
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, shares her unique approach to diagnostics, revealing how it parallels effective leadership strategies. She reveals how the skills used in problem-solving and patient care can apply to leading teams. Plus, we feature an insightful...
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Exclusive Cultures
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, discusses the importance of creating inclusive environments where staff can thrive and clients feel welcome, features an interview with the AVMA’s Chief Diversity, Equity, and Inclusion Officer, Dr. Latonia Craig, and introduces...
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Out of Balance
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, discusses the importance of staying well in Vet Med and offers advice for how teams can help each other stay in balance, features an interview with Dr. Genie Bishop, and introduces all-new Pet Peeves.
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Inconsistent Care
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, discusses the importance of standards of care and open communication between new graduates and managing doctors, features an interview with the Managing Doctor of Eagle Animal Hospital, Dr. Matthew Silvius, and introduces all-new…
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Not Enough Time
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, speaks about her approach to getting everything done, an interview with Director of Divisional Operations Robin Berndt, and of course all new Pet Peeves.
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Unsupportive Environments
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, speaks about supporting employees and the importance of mentoring, an interview with the leader of NVA’s General Practice Mentorship Program, Dr. Beth Neuman, and of course all new Pet Peeves.
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When One-On-Ones Aren't Happening
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, speaks about the importance of conducting check-ins and reviews, an interview with Dr. Charlie Berk, NYC Area Medical Lead, and, of course, all new Pet Peeves.
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Underutilization
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, speaks about the challenges of underutilization and how to maximize staff skills and create more opportunities, an interview with Ethos' Director of Nursing, Chrissy Giovannielli, and of course all new Pet Peeves.
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When Dr. Google is Misinformed
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, speaks about client education in the internet age, an interview with Managing Doctor, Jennifer Mitchell, of Thiensville Mequon Small Animal Hospital, in Wisconsin, and of course all new Pet Peeves.
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Fear of Technology
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, speaks about technology and keeping an open mind, an interview about vet med technology with Managing Doctor, Jamie Sulliban, of Aloha Animal Hospital, in Las Vegas, and of course all new Pet Peeves.
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Resistance to Change
In this episode, NVA’s Chief Veterinary Officer, Dr. Sandra Faeh, speaks about change and transparency, an interview with Hospital Manager, Kelly Glashauser, of Midland Animal Clinic, in Midland, Michigan, and of course all new Pet Peeves.
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The Strained HM-MDVM Relationship
Ken speaks with NVA's Chief Veterinary Officer, Dr. Sandra Faeh, about the importance of the HM-MDVM relationship. Interview with Dr. Matthew Timmons, MDVM of Springbrook Animal Care Center, in Chicago. All new Pet Peeves!
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Frequently Asked Questions
How many episodes does NVA Pet Peeves have?
NVA Pet Peeves currently has 37 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is NVA Pet Peeves about?
Solving Challenges in Vet Med
How often does NVA Pet Peeves release new episodes?
NVA Pet Peeves has 37 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to NVA Pet Peeves?
You can listen to NVA Pet Peeves on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts NVA Pet Peeves?
NVA Pet Peeves is created and hosted by Ken Flamer.
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