Customer Experience AND Employee Experience with Lauren Kershner

In this episode, April sits down with hospitality entrepreneur Lauren Kershner to explore the powerful connection between customer experience and employee experience. From building multiple thriving businesses in Sonoma wine country to creating a culture centered on generosity, community, and daily family meals, Lauren shares how investing in people creates a ripple effect that touches customers, teams, and entire communities.Together, they discuss leadership, hospitality, the power of gathering around a table, and why sometimes the simplest practices create the most meaningful impact. A conversation full of heart, wisdom, and a reminder that when we care deeply for our people, everyone thrives.