Customer Experience AND Employee Experience with Lisa Pritchard and Luke Horadam

What happens when leaders stop treating customer experience and employee experience as separate conversations?In the final episode of our Customer Experience AND Employee Experience series, April is joined by two former teammates turned lifelong friends, Lisa and Luke, along with AND Podcast co-host Ivy Ford, to revisit the transformation that helped shape their careers at YETI.Together, they pull back the curtain on what it really looked like to build a culture where people came first, customers felt it, and business results followed. They share stories of impossible seasons, unforgettable leadership lessons, the power of onboarding with intention, leading without fear, and why no one succeeds alone.