Customer satisfaction with federal benefits and services sees a two-decade high

Customer satisfaction with benefits and services provided by the federal government is higher than it’s been in nearly two decades. That’s despite a tumultuous year where agencies have seen a major downsizing of the federal workforce. Scores are higher on average, but the latest scorecard from the American Customer Satisfaction Index does show a few agencies are seeing lower scores. The Office of Personnel Management and the Department of Homeland Security are among the agencies with lower customer experience scores. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.