Customer Service & Creating the #1 Resort in Mexico w/ Fernando Flores and Jason Khalipa

To say that the Waldorf Astoria Los Cabos Pedregal is phenomenal would be an understatement. Its résumé speaks for itself: The five-star resort is ranked by Forbes and TripAdvisor and has received a Travel + Leisure’s World’s Best Award every year since 2016. In today’s episode, Jason and Fernando discuss how reaching this degree of service and notoriety was possible. Through creating and maintaining a service culture rooted in harvesting meaningful connections and positive impact, The Resort at Pedregal is second to none when it comes to the service industry. With over a decade of experience, Fernando provides insight and takeaways for any business owner in today’s show. Enjoy! Follow Jason Get the NCFIT App Weekly Motivation: EOE Newsletter Suit Up: NCFIT Shop Gym Owners: NCFIT Collective Programming Visit NCFIT Online