Customer Service and Technology Collide
from The Vollrath Feed Hosted by Chef Rich Rupp, Justin Pehrson, Peter Czimback
Timestamps 1:15 – What’s New at The Feed 3:58 – About Our Guest, Peter Czimback - Aramark 6:48 – Technology vs Human Touch 12:50 – Peter Czimback Joins the Show 14:02 – Let’s Talk About Tech 18:24 – Start with the Guest Experience 21:47 – New Technology for Small Businesses 25:01 – Using Technology to Focus on the Customer Experience 29:05 – Changes resulting from COVID-19 40:11 – Autonomous Stores 44:24 – Targeted Advertising 54:28 – Robotics and Automation 1:00:59 – Emerge 1:06:06 – Peter’s Inspirational Quote
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What this episode covers
Data and technology can go a long way in creating a quality customer experience at a foodservice operation. Peter Czimback, Vice President of Global Digital Incubation and Founder of Emerge at Aramark, joins the show to discuss the relationship between tech and the foodservice industry. He gives his assessment about where the industry currently stands and where it may be heading. He also shares his insights on a variety of topics including: autonomous stores, targeted advertising, robotics, and how small businesses can use data to enhance the customer experience.
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