Customer Service From a 12 Year Old
Lee Cockerell asked his 12 year old granddaughter what makes great customer service. Her simple answer of "Be Nice" can have a profound impact on your organization. In this episode Lee explains how being nice will help you in customer service, management, and other areas of your life. Lee also outlines a script you can use to be nice during difficult conversations. Lee also talks about how to handle a culture of poor customer service in a small company.
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Frequently asked questions
How long is this episode of Creating Disney Magic?
This episode is 16 minutes long.
When was this Creating Disney Magic episode published?
This episode was published on December 30, 2014.
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