Customer Service vs Client Service: Why does it matter.

Send us Fan MailIt's time to ditch that old school version of customer service! Customer and client service are similar in their focus on customer satisfaction, providing assistance and support. However, customer service deals with a broader range of individuals, while client service focuses on building long-term relationships with high-value clients. Client service is more personalized and tailored to the specific needs of the client, resulting in lower turnover rates. In this episode Dana and Sara discuss the difference between transactional and personalized client service, emphasizing communication, active listening, and valuing the client's perspective.  offering practical tips for implementing client service, including defining channels, setting expectations, and providing regular updates.TakeawaysClient service focuses on building long-term relationships with a smaller group of high-value clients, while customer service deals with a broader range of individuals.Educating clients and building trust are essential components of client service.Building meaningful connections and relationships is key to driving business growth through client service._______We’re Dana Johnson and Sara Lowell hosts of Entrepreneur Encounter, a growing and thriving entrepreneur podcast dedicated to soft skills development and we’re so grateful you found us. We started this podcast to invite you into conversations and workshops that are designed to help make you feel more empowered, thrive, and be fulfilled as you reach your entrepreneur goals. We interview experts and thought leaders so that we can grow our mindset, build better habits and uncover a side of yourself you’ve never seen before. Click the Subscribe button to help us spread the love with Entrepreneur Encounter.--Enroll in The Entrepreneur Encounter Circle to improve your life, connect with a supportive community, and find confidence in your entrepreneur journey: https://tinyurl.com/EECircle–Order Our Books: I'm My Own Boss: A Self-Paced Journal for Entrepreneurs: https://amzn.to/499dfVIEffective Communication in the Workplace: https://sara.podia.com/effective-communication-in-the-workplace–Follow us on Social Media: Instagram: https://www.instagram.com/entrepreneur_encounter/ Tiktok: www.tiktok.com/@entrepreneurencounterFacebook Page: https://www.facebook.com/EntrepreneurEncounterPinterest: www.pinterest.com/entrepreneurencounterSupport the showWhether you’re looking to grow your visibility through Pinterest Marketing or streamline your Podcast Operations and Team Management, we help business owners and creatives build sustainable systems that work for them, not against them.Want to learn more about how this can work for you and your business, reach out to us!Connect with Entrepreneur Encounter: Your Free Gift: 20 Min Clarity Map https://entrepreneur-encounter.kit.com/clarity-map   Entrepreneur Encounter Spotlight: https://forms.gle/UMfhMqPQSXDXbU828LinkedIn: https://www.linkedin.com/company/entrepreneur-encounter/ Host Sara Lowell: LinkedIn: https://www.linkedin.com/in/youarerembertllc/Website: https://www.youarerembertllc.com/Host Dana Johnson: LinkedIn: https://www.linkedin.com/in/d-m-johnson/Website: https://ddvirtualmanagement.com/