CX w praktyce – Jak EX wpływa na CX

from Żyj długo i szczęśliwie · host Grupa PZU

Dlaczego warto dbać o Employee Experience? Jak zaangażowanie i satysfakcja pracowników wpływa na doświadczenia klienta? Jak wspierać pracowników, aby zapewnić doskonałe doświadczenia klientom? Odsłuchaj kolejny odcinek podcastu PZU „CX w praktyce”, w którym Katarzyna Plewa, dyrektor zarządzająca do spraw relacji z klientem w PZU oraz Radek Matuszewski, prezes Grupy SEB Polska ( marka Tefal) rozmawiali z Piotrem Ożarkiem — rzecznikiem klienta w PZU, o tym, dlaczego doświadczenia pracowników są tak ważne. Dyskusja oparta jest na wynikach badań z Raportu CX PZU „Z klientem na dobre i złe”. Zapraszamy!

Episode metadata supplied by the publisher feed · Published Jun 2, 2023

Embed this episode

Attribution link and audio player

Ready to play

CX w praktyce – Jak EX wpływa na CX

0:00 31:23

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

The Course Mentors Podcast The Course Mentors Hey there, future course creator!Ever feel like turning your know-how into an online course is like trying to solve a Rubik's cube blindfolded? Well, grab your headphones because "The Course Mentors Podcast" is here to be your secret weapon!Meet Aimee and Odette (that's us!), your new best friends in the course creation world. We've been in the trenches for over a decade, and for the last five years, we've been rocking the online course space. Now we're here to spill all our secrets in bite-sized, 15-20 minute episodes that'll fit perfectly in your coffee breaks.No fluff, no filler - just real, actionable advice that'll take you from "um, what's a landing page?" to "holy moly, I just hit six figures!". We're talking everything from crafting your course to marketing it like a pro and building a business that'll have you pinching yourself.Whether you're dreaming of ditching the 9-to-5 grind, adding a sweet extra income str

Frequently Asked Questions

How long is this episode of Żyj długo i szczęśliwie?

This episode is 31 minutes long.

When was this Żyj długo i szczęśliwie episode published?

This episode was published on June 2, 2023.

Can I download this Żyj długo i szczęśliwie episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!