Data Over Ego: Pivoting & Listening to Customer Feedback | Jim Phillips | Graymatter Labs

As the Co-Founder & CEO of Graymatter Labs, Jim Phillips is currently creating plant based alternatives to pharmaceutical drugs. Prior to Graymatter, he spent his career in early stage growth in both B2B & B2C SaaS platforms focused on digitizing commerce. Jim helped build Charm.io to acquisition in 2022. He was a Former Leadership Team at Ritual responsible for the Midwest Region of the US market 0->$40M revenue. He also served a tenure at Ritual including launching the US market with Chicago as the company's first expansion city in 2016. Prior to Ritual, Jim co-founded Fooda ($34M raised) & was on the founding team at HighGround (acq. July 18').In This Conversation We Discuss:[00:40] Intro[01:19] Discovering a revolutionary product[02:44] How D2C insights sparked a new venture[04:14] Finding the right supplier for your product[06:03] The black box of contract manufacturing [07:16] Learning Meta ads to drive initial sales[08:04] Launching subscriptions for wider reach[09:09] Episode sponsors: StoreTester and Intelligems[12:22] The power of networking at industry events[12:55] Overcoming a life-threatening health challenge[14:42] Deciding to go all-in after a life-altering event[15:54] Discovering your true customers through feedback[17:28] Using data over ego to make better decisions[18:32] How customer interactions shape your brand[19:31] How to stay resilient through business challenges[20:22] Solving growth challenges with the right strategy[21:12] Graymatter for better focus and productivityResources:Subscribe to Honest Ecommerce on YoutubeThe first drinkable ADHD supplement https://trygraymatter.com/Follow Jim Phillips https://www.linkedin.com/in/jim-phillips-5978827/Book a demo today at intelligems.io/Done-for-you conversion rate optimization service storetester.com/If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!