Dealing with Difficult Guests

#109 - Dealing with Difficult Guests ***** This week's episode is brought to you by: OVATION Get more feedback, more reviews, and more revenue with Ovation. Get started with 2,000 FREE text messages by visiting ovationup.com/chip ***** This week's episode is also sponsored by: RESTAURANT FUNNEL Generate leads, turn those leads into contacts, and then convert those contacts into actual guests that will rave about their experience. To get started, they offer a free Marketing Report Card for your business. Visit restaurantfunnel.com/chip ***** There’s an old cliche that says, “The customer is always right.” And I think that’s largely true, but misunderstood. We often forget about the second part of the quote. The whole thing goes like this: “The customer is always right; they’re just not all your customers.” This week I want to talk about those people who may not be your customers. In the restaurant industry we call them difficult guests. ***** Come join the community on Patreon where a monthly contribution will give you access to a bunch of different perks and benefits like monthly Q&A sessions, podcast swag, and one-on-one coachings with me. SUPPORT US: https://www.patreon.com/restaurantstrategy